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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
3,366 Reviews
Call Dealership (719) 473-4100
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1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

September 29, 2022

Unorganized is the best description that I can give for this dealership. Work seemed okay, noticed some things I wasn’t found of. More

by CHRISVELTRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Heuertz, Amanda Mead, Andrew Cossman, Chris Study
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Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Chris, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 29, 2022

Thank you for your service was quick and satisfactory advisor was very helpful and understanding it went to extra mile for me More

by Delwayne50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Galvan
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Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to write a review. We appreciate you coming to see us and look forward to your next visit.

September 29, 2022

Salesman was awesome but finance was a horrible experience. Dealership was poor because it took 5 hours to purchase a car! More

by SKETCHUM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryn Reynolds, Jordan McManus
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Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Motor City, I sincerely apologize that you had a less-than-excellent experience. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-228-3231. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, Tad Wells Sales Manager 719-473-4595

September 28, 2022

Excellent dealership so easy to work with and a pleasure to meet. Got our BMW on the strength of a video shot by Bryn. Not disappointed with anything about the visit with them More

by MITCHKIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Jordan McManus
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us. We will be sure to let Bryn know he did a great job. Come see us again for any other car needs.

September 28, 2022

Justin as always was excellent A+++ definitely feels like he cares my issues were addressed More

by WILL_JOHNSON1089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Will thank you for the 5 star review.

September 28, 2022

The service underwriters are polite, professional, and very helpful with any and all appointments that I have made for service on my vehicle. More

by JOHN.C0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

John thank you for trusting us with your service needs.

September 27, 2022

Thanks for getting me in after accidentally scheduling at the other location that I did not know existed. The team took care of the tired I brought in and changed the oil. Only thing that could have been imp More

by CL.BRANDENBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cossman
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for giving us your feedback.

September 26, 2022

Jalyn was a pleasure to work with. He was on top of every aspect of the process and everything went super smooth. We will definitely be buying cars from him in the future! More

by hannahs5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalyn Walker
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Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Hannah thank you very much for coming to see us for your car shopping needs. We are extremely pleased to hear Jalyn could make this a simple process. Thank you for trusting us and we look forward to your next visit.

September 26, 2022

It is stress free to go there for anything! They have a great staff and waiting environment. More

by RKSMITH2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasseday Dunnuck, Amanda Mead
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for the kind words. See you at the next appointment.

September 26, 2022

This dealership records the mechanics initial review of your car and sends you the video. I have been screwed over by a BUNCH of mechanics, but this way makes me trust this dealership to work on only what More

by DENISA_WHITNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Report | Print
Sep 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Denisa we appreciate you taking the time to share about your interaction with our staff. Thank you for coming to see us and we look forward to your next appointment.

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