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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

August 27, 2022

Great customer service. They provided quick and efficient care. Also provided me with a loaner car with my last minute request. Great experience! More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Ricardo thank you for coming to see us for your vehicles service needs. So pleased to hear the team could make this a great experience. See you at the next appointment.

August 27, 2022

Service was complete on time and able to discuss tires replacement offer . I will call to take the offer More

by HPAREDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the review.

August 27, 2022

Excellent service department, courteous, trustworthy, thorough. Have taken 2 Volvos to Penkhus for several years with highly dependable results. More

by dlhelfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban, Marc Strasner
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for trusting us with your car needs over the last several years. We look forward to many more years of doing business together. See you again soon.

August 27, 2022

Appreciate the time and care Mike and Hugh gave us when buying a car. Both are very knowledgeable and experienced which is appreciated. Great car buying experience! More

by dbengecs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cossman
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Congratulations on your new vehicle. We will be sure to let Mike and Hugh know they did a great job. Enjoy the new ride.

Aug 31, 2022 -

dbengecs responded

Andrew in service Dept was also awesome and had amazing customer service!

August 26, 2022

I was apprised of the expected costs and the time required. When other maintenance was recommended, the service representative, Brian Dorsey, kept me posted. Check in and check out went smoothly an More

by brianb3837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Brian thank you for the kind words. We are thrilled to hear our team could make this a positive experience.

August 26, 2022

Fixed bearing noise, messed me up on front drive axles. Service Rep told me the passenger side shaft was damaged, so I ordered one…turns out it’s the drivers side one that the boot is damaged…cost me 75 bu More

by RICKMOORE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Cossman
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Rick thank you for taking the time to write a review. We appreciate your honest feedback and apologize for the inconvenience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further. Respectfully, Bud Hall Service Manager 719-785-9615

August 26, 2022

Always prompt and courteous service. The waiting area is comfortable and well-supplied. Fast WiFi too More

by LOBOHIZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words. See you at the next appointment.

August 25, 2022

Appreciate Mike’s knowledge and wisdom of his experience. Pleasurable experience and good guidance with information. More

by dbengecs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hepperle, Hugh Yousif
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us for your car needs. We appreciate you giving Mike a shoutout. Come see us again soon.

August 25, 2022

Informative honest helpful. Will definitely be back for Mr. Leiva. Thank you so very much. More

by Luke T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Luke thank you for the feedback. See you at your next visit.

August 25, 2022

The service here is great; however, I've found better prices on Volvos elsewhere. Can't speak to the other makes provided More

by nathan.u.wheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Chris Sherban
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Nathan thank you for your honest feedback.

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