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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

August 25, 2022

Justin is very knowledgeable, courteous. I would recommend Bob Penkhus just because of his helpfulness with all my car needs. Thank you Justin. More

by mylane020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for your kind words. We are honored by your recommendation and will be sure to share this with Justin. See you at the next visit.

August 25, 2022

The service reps are knowledgable and courteous. The waiting room is pleasant with nice snacks and water. I wish that soft drinks were free as they are at other dealerships. More

by Davidswingley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

David thank you for the review.

August 24, 2022

Brian is excellent, helpful, explains everything and friendly! He took great care of me! Went above ans beyond More

by TINAREYNA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Tina thank you for the 5 star review.

August 24, 2022

Amanda was very flexible about the appointment and then extremely helpful with my technology issues. More

by NANCYGROVES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Nancy thank you for taking the time to share about your experience with Amanda.

August 23, 2022

Outstanding service and attention to detail! Both Chris and the whole team worked professionally and expeditiously to make sure i recieved the exacxt needed services on my vehicle. I would More

by Jonoates210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for your kind words. We are thrilled to hear your visit to our service center was a great experience. Come see us again for any other car needs.

August 22, 2022

Bryn was prompt, professional and really attentive to what I was looking for in my next car. Thank you for making this car-buying experience actually a pleasant one! More

by Cari P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Cari congratulations on your new vehicle. Thank you for giving us the opportunity to help you. We will be sure to let Bryn know he did a great job. Enjoy your new ride and come see us again soon.

August 22, 2022

Per usual Brian Dorcey and his crew made this another painless visit for scheduled maintenance. More

by B. Aster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Aug 30, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Aster thank you for coming to see us for your service needs. See you at the next appointment.

August 21, 2022

Justin was awesome, very knowledgeable and helpful. my about only regret was the cost of the check engine light test. More

by HONUFOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the review.

August 20, 2022

It felt like this dealership didn't want to work with me, like it was an inconvenience to them. More

by RENE6063
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gentry, Ryan Burnett
Aug 23, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Hello Rene, Thank you for taking the time to write a review; we greatly appreciate your feedback. We are sorry to hear that you felt we didn’t want to work with you. We truly value each and every one of our customers, and we never want anyone to feel that way. We've spoken with our team to try and identify where your experience may have been lacking on our end. It appears we were able to assist you with all online needs, and one of our agents personally drove the vehicle to you late in the afternoon to ensure you were happy with your purchase. However, that was 6 months ago, and we don't have a record of an interaction with our team since then. We'd appreciate any additional insight into your experience then or recently to know what prompted this feedback and how we can make it right. We are always eager to improve and ensure we correct our mistakes for all our past, current, and future customers. Thank you for being our customer and for your valuable time. I hope to hear from you soon and look forward to working toward a resolution. Respectfully, Tad Wells Sales Manager 719-473-4595

August 20, 2022

Volvo guys are always so helpful. I stopped in without an appointment for wiper blades and they were able to get it done in ten minutes. So appreciated! More

by KMELLSOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cossman
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us.

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