Back

Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

Directions

By Type

3,366 Reviews of Bob Penkhus Volvo Mazda Volkswagen

June 27, 2023

Pleasant experience. Good knowledge of vehicle and not oppressive with the usual sales tactics. Were as quick as could be expected with the mound of paperwork. More

by JIMESTELLE
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Robert Gentry
Jun 28, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for purchasing your new VW from us! We're glad to know you had a pleasant experience.

June 26, 2023

Above and beyond. Chris was patient and helpful. I would recommend him to friends and family. More

by mindi.upchurch
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mindi, we're elated to hear you enjoyed your service visit with Chris! Thank you for trusting us with your Volvo!

June 26, 2023

Brian was wonderful! Excellent customer service and professional demeanor. Couldn’t ask for a better experience! Car was washed and vacuumed in addition to the recall tha More

by CYNDI.BEERS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us with your VW, Cyndi! We're glad that you had a wonderful experience!

June 26, 2023

Danielle did a great job taking care of my service and explaining everything. She was prompt and kept everything on schedule. More

by jenlm03
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5-star review, Jen!

June 25, 2023

The service is always friendly and helpful. My car always comes back clean and ready. The Uber service was a great feature More

by NINAYLEE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're happy to hear that you enjoyed your service experience! Thank you for leaving a review!

June 25, 2023

Overall process was good. But they failed to fix my failing cruise control and I now need to return for a second time. More

by RICK.REKEDAL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Rick, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

June 25, 2023

Chris make this an excellent service visit and was able to get everything I needed done in one day! He even offered to by me lunch, since is was going to take a bit longer than originally planned. Thanks More

by sheltonjennette
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Jun 26, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad Chris helped make your experience a comfortable one! Thank you for the review!

June 25, 2023

These guys are polite, responsive and give great service. I will definitely be back again. More

by TERRI.F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant, Seth Confer
Jun 26, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the generous review! We're glad you had a great visit!

Jun 26, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the generous review! We're glad you had a great visit!

June 25, 2023

I was able to get in and receive a loaner for the day. My technician was great and I was informed a bout any issues which there were none. More

by CFITCHEARD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Heuertz
Jun 26, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for the 5-star review!

June 25, 2023

She listens to your wants and needs. SHe makes recommendations without being pushy and is in general very helpful. More

by TJELM74
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
Jun 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your kind words about Danielle! We're glad to hear she was a help to you!

...
22
...