Bob Pulte Chevrolet

These guys are very knowledgeable, friendly, and professional. I appreciate that David and Arron in the front office, and Josh in the back, who actually worked on my car, treated me, a small blonde professional. I appreciate that David and Arron in the front office, and Josh in the back, who actually worked on my car, treated me, a small blonde woman, with courtesy, and respect. There was still an issue after they fixed it. I have only had my 21' Tahoe a couple of weeks. Even though it is a previously owned vehicle, it is still under factory warranty, and I didn't puchase it from Bob Pulty. Josh came outside and sat in my car with me and showed me the steps I needed to take to set the functions the way I want them to be. He could have just told me to read the manual but he didn't, he sat with me and explained a few things. To me, that is above and beyond, and that is what will bring me back to Bob Pulty Chevrolet! More

I brought in my Certified Pre-Owned Chevy Tahoe which is still under a "bumper-to-bumper" warranty to fix or replace the front seats, as they have started to come apart. I have a hard copy of the warranty i still under a "bumper-to-bumper" warranty to fix or replace the front seats, as they have started to come apart. I have a hard copy of the warranty in hand that I received when I purchased the vehicle 1 week ago, stating that it is still completely covered. Bob Pulte's service department told me that they would take pictures of the seats to send to GMC and would get back to me within 24-48 hours with their response. After not hearing anything for 2 days, I reached out to them only for them to refuse to honor the warranty. The service tech then told me that if I had a problem with that, to take my car back to the dealer I had purchased it from. I may not know how to run a business, despite being a doctoral candidate and having my own business, but I do know how to read a contract and how to understand a warranty. Bob Pulte's service department is extremely unprofessional. They should have called me within the timeframe that they specified, even if it was to decline me instead of waiting for me to reach out to them. They also should have recommended other solutions, rather than just telling me to take the car back to the dealer. More

I initially brought the Tahoe in for an air conditioning issue. I was given a list of items that needed to be taken care of in addition to the air conditioning. We decided to get the air conditioning fixed issue. I was given a list of items that needed to be taken care of in addition to the air conditioning. We decided to get the air conditioning fixed in addition to what was covered by our warranty. My husband and I also decided we would create a plan to fix the other items at another date as they were not critical. We picked up the truck after we were informed that the air was fixed. It still felt warm but I was encouraged to give it time and that the air had been thoroughly tested. I would also like the point out that the car was also extremely loud. It also cut off on us three times that week. As the week progressed, the blowing air became warmer and warmer. By day four there was no cool air blowing at all. To be clear, the air was never cold. We were supposed to be going on an AAU basketball trip the weekend the air stopped working and we were providing transportation for four additional children as well as their parents did not have the means to transport them. It was unreasonable to think that we could transport 6 children in 90+ degree weather for a 7 hour trip. We were unable to rent a vehicle due to the short notice. There were no vehicles large enough to accommodate us. We had to split up the children and pay others to assist. In addition, I had surgery scheduled the week after the trip. My husband had to try to accommodate me during a hospital stay and also had to find a way to get the truck back to the shop to get it fixed. Two weeks post op after a major surgery I had to drive to the dealership to help my husband drop off the truck (as he needs a bigger vehicle for work) and to pick it up as well. Blake was kind but he also tried to convince us that they were doing us a favor by fixing the real issue that was causing the air not to work. “Oh we won’t charge you again. You won’t have to pay that deductible.” I would think not. Had it been fixed appropriately we wouldn’t have been in that situation. Our air conditioning is fixed but our car is still extremely loud and rides far more rough than it did when we dropped it off. I’ve never been to a dealership and had an experience in which our car is in worse shape than when we dropped it off. This is my third car with Bob Pulte. Never again. I will gladly take my business elsewhere and tell my friends and colleagues to do the same. Update 9/12: Bob Pulte did in fact call me, but no one has returned my three messages from a week ago. Update 9/23: Not only has the truck gotten louder, but now it won’t consistently start. These were issues we never had until we took our car to Bob Pulte for the air conditioning to be serviced. When the air conditioner turns on, the battery dies and they claim they had nothing to do with this issue. As my voicemails remain unanswered, I am filing a complaint with the BBB. 10/5/22 Tried again to get resolution. They now say we owe $800. They refuse to own their mistakes. More

DO NOT BUY from this dealership. Purchased cash $50,000 conline. Scratches inside back cab; not disclosed. Nail in tire not disclosed. Not willing to help . BEWARE conline. Scratches inside back cab; not disclosed. Nail in tire not disclosed. Not willing to help . BEWARE More

Over promised and under deliveried We drove almost 2 hours to look at a van that was not the upgraded model listed online after calling multiple times to verify everything was correct. We drove almost 2 hours to look at a van that was not the upgraded model listed online after calling multiple times to verify everything was correct. More

3 Vehicles Always Happy Austin and Blake always make it an informative and easy experience. Prices are fair (who doesnt wish something cost less). This is why My car, my wi Austin and Blake always make it an informative and easy experience. Prices are fair (who doesnt wish something cost less). This is why My car, my wifes car and my daughters car go to Bob Pulte. More

Excellent RV service We have a 2017 Roadtrek motorhome on a Chevy 3500 Express Van chassis. We have visited Bob Pulte Chevy 3 times for service - twice for scheduled maint We have a 2017 Roadtrek motorhome on a Chevy 3500 Express Van chassis. We have visited Bob Pulte Chevy 3 times for service - twice for scheduled maintenance and once for warranty repair. Their service department is EXCELLENT. They are courteous, knowledgeable, timely and customer focused. This week we drove past a dozen dealerships in Cincinnati because we trust them to take good care of our “home” on wheels - and they always DO! May be a bit out of the way, but well worth the drive! These guys ROCK! Highly recommend! More

Skeeter is the man! Skeeter was great! Wasn’t pushy answered all my questions and helped me fined the price point and car I wanted. Go here if you like a good sales staff Skeeter was great! Wasn’t pushy answered all my questions and helped me fined the price point and car I wanted. Go here if you like a good sales staff. More

Awful experience Went there to look at certain truck on a Saturday. They told me that it was in the process of being sold. So we started looking at other trucks. 15 mi Went there to look at certain truck on a Saturday. They told me that it was in the process of being sold. So we started looking at other trucks. 15 min later they told me that the truck I originally wanted to look at was now for sale because the buyer had backed out. So that was great we were excited for that. We looked at and test drove the truck and I was extremely interested. I heard a little noise under the hood. They told me that it would get looked at first thing Monday morning since it was end of the day and they were closed on Sunday. They emailed me Monday morning and said the noise was gone. I scheduled to come in at 530 that day, they told me that they would have the truck pulled up waiting for me. My wife and I took off work early got there and they told us they would go get truck. We stood outside for about 15 min waiting. Salesman came and said I have some good news and bad news. The truck was sold 20 min ago but we can offer you this truck. Seemed like a bait and switch act. The other truck they offered me was more expensive and a horrible deal. We left extremely upset that we were never notified about truck being sold and we wasted our evening going there. I was called the next morning from the manager apologizing saying the truck was now for sale again that the same buyer that had backed out originally had backed out again on truck. Manager told me they wanted to make a deal with me. The whole situation didn't feel right, felt like we were being lied to and couldn't get a straight answer. But the manager said we will do whatever we can to make a deal with you and kept apologizing. So I tried to make a deal and they were only willing to come down $200.00 on truck. Complete waste of time. I felt a lot of dishonesty with them. More

Who Needs An Appointment My battery died on my car. Austin and the service team were quick, efficient and affordable. Quality service with no hassles. What else can I ask fo My battery died on my car. Austin and the service team were quick, efficient and affordable. Quality service with no hassles. What else can I ask for from a dealership? More