Bob Rohrman Hyundai

Update: As soon as they had my money, the high level of service disappeared. 8 weeks after purchase, we still do not have a title or registration, and out temp tag is expired! BlueLink wasn’t set up proper service disappeared. 8 weeks after purchase, we still do not have a title or registration, and out temp tag is expired! BlueLink wasn’t set up properly so we couldn’t use it and Connor was slow to fix it. Still haven’t received the leather cleaner we were promised when we pointed out the car was delivered with a leather stain on the steering wheel.Connor promised us a gift card for a perfect review, still haven’t received a gift card. Be careful with this place. I truly appreciated the high level of personalized customer service!! Connor was incredibly responsive with our requests and we were blown away when he even offered to deliver our vehicle to Naperville. Connor worked hard to earn our business and give us a fair deal in this strange car-buying market. We cant wait to buy another car from Rohrman since this was such a pleasant experience! More

Unfortunately, the engine of our 2012 Sonota needed replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon wi replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon with the car on a tow truck hook. Our initial discussion with a service rep, perhaps Chris, was much less than satisfactory. After being told that no one could look at the car for three weeks, he suggested trading it in!!! Needless to say this was not a well received response. We had the vehicle towed to a local repair shop that verified the engine demise and the related recall. I called back to Rohrman on Saturday morning and the service rep I talked to this time was very helpful. He verified the VIN and the recall issue. Finally on Monday morning, we had the car towed back to Rohrman for repair. It took some time for Hyundai corporate to verify the issue and agree to replace the engine. From there it took a while to order and receive the engine to complete the repair. This was explained ahead of time and was expected. All this while we maintained contact the service representative, Josiah Tull. He was very helpful and courteous through the entire 6+week process. Now we are waiting for Hyundai corporate to approve the expenses we submitted for towing, a rental to get back home and an extra hotel night. More

I wanted to acknowledge Chris Gallegos in the service department for his friendliness and professionalism. I recently purchased a vehicle that needed a new sensor repaired. Chris handled my concern to th department for his friendliness and professionalism. I recently purchased a vehicle that needed a new sensor repaired. Chris handled my concern to the point where I will do business with him again in the future. More

Wanted to charge us for a new tire when all I needed was a patch. $17 somewhere else. a patch. $17 somewhere else. More

Great customer service. Answered all my questions. Got me in and out very quickly. Friendly staff! Answered all my questions. Got me in and out very quickly. Friendly staff! More

Shouldn't have been charged for a oil change that was part of the job part of the job More

Evan was extremely helpful in getting my car serviced and taking it back and forth to get a new coating on it, and everyone was very nice and prompt. Really appreciated it! taking it back and forth to get a new coating on it, and everyone was very nice and prompt. Really appreciated it! More

Staff did a good job locating the issue, detailing a recall notice, and keeping me updated on how my car was serviced. recall notice, and keeping me updated on how my car was serviced. More

the customer service is always great. the service department is very speedy. great overall experience each time. the service department is very speedy. great overall experience each time. More

Spencer was really helpful and friendly. Definitely the best dealer I have ever had. It didn’t take long time that manager gave me an offer I am happy with. Definitely the best dealer I have ever had. It didn’t take long time that manager gave me an offer I am happy with. More