Bob Rohrman Hyundai

Unfortunately, the engine of our 2012 Sonota needed replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon wi replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon with the car on a tow truck hook. Our initial discussion with a service rep, perhaps Chris, was much less than satisfactory. After being told that no one could look at the car for three weeks, he suggested trading it in!!! Needless to say this was not a well received response. We had the vehicle towed to a local repair shop that verified the engine demise and the related recall. I called back to Rohrman on Saturday morning and the service rep I talked to this time was very helpful. He verified the VIN and the recall issue. Finally on Monday morning, we had the car towed back to Rohrman for repair. It took some time for Hyundai corporate to verify the issue and agree to replace the engine. From there it took a while to order and receive the engine to complete the repair. This was explained ahead of time and was expected. All this while we maintained contact the service representative, Josiah Tull. He was very helpful and courteous through the entire 6+week process. Now we are waiting for Hyundai corporate to approve the expenses we submitted for towing, a rental to get back home and an extra hotel night. More

I wanted to acknowledge Chris Gallegos in the service department for his friendliness and professionalism. I recently purchased a vehicle that needed a new sensor repaired. Chris handled my concern to th department for his friendliness and professionalism. I recently purchased a vehicle that needed a new sensor repaired. Chris handled my concern to the point where I will do business with him again in the future. More

Wanted to charge us for a new tire when all I needed was a patch. $17 somewhere else. a patch. $17 somewhere else. More

Great customer service. Answered all my questions. Got me in and out very quickly. Friendly staff! Answered all my questions. Got me in and out very quickly. Friendly staff! More

Shouldn't have been charged for a oil change that was part of the job part of the job More

Evan was extremely helpful in getting my car serviced and taking it back and forth to get a new coating on it, and everyone was very nice and prompt. Really appreciated it! taking it back and forth to get a new coating on it, and everyone was very nice and prompt. Really appreciated it! More

Staff did a good job locating the issue, detailing a recall notice, and keeping me updated on how my car was serviced. recall notice, and keeping me updated on how my car was serviced. More

the customer service is always great. the service department is very speedy. great overall experience each time. the service department is very speedy. great overall experience each time. More

Spencer was really helpful and friendly. Definitely the best dealer I have ever had. It didn’t take long time that manager gave me an offer I am happy with. Definitely the best dealer I have ever had. It didn’t take long time that manager gave me an offer I am happy with. More

Process of purchasing the vehicle was great. Hit a snag after the fact in the car wash but they made it right and delivered the truck at a later date. Only complaint is that I requested a second Hit a snag after the fact in the car wash but they made it right and delivered the truck at a later date. Only complaint is that I requested a second key a few times and never received one. More