Ricky Perez

TL;DR, avoid this dealer. Corporate does not stand by product. I’m going to bullet point the rest, because there’s just so much. - [ ] Bought an EV3 on Labor Day. They coul Corporate does not stand by product. I’m going to bullet point the rest, because there’s just so much. - [ ] Bought an EV3 on Labor Day. They couldn’t actually give it to me because it had not gone through a pre-sale inspection. - [ ] During negotiations, no one seemed to know that Kia was giving $1500 cash towards the purchase which was even listed on Bob Rohrman‘s own website. This included the general manager, Ricky Perez. - [ ] Contacted me the next day saying my vehicle would be ready by noon. - [ ] Arrived at noon, vehicle is not even close to ready. - [ ] It was 12:30 when we were finally able to see the vehicle. Upon seeing it, we realized that the vehicle had not been cleaned… rocks on the floor, protective plastic still covering everything, adhesive on the window from the MSRP sticker, sticky substance on the outside of the vehicle. The outside of the vehicle not clean, not to mention a staple sitting on top of the hood. - [ ] In addition, it was only charged to 29% giving a total of 75 miles of range, barely enough to get back home. IN OTHER WORDS, THE VEHICLE WAS NOT APPROPRIATELY INSPECTED LET ALONE ROADWORTHY (see further below). - [ ] After talking with the general manager, Ricky, he offered a free oil change. Laughable, because it’s an EV. He offered to buy lunch, but we just wanted to go home. He would not take responsibility for not knowing that there was a $1500 customer cash allowance or making sure his staff knew (blamed the tech people). He also blamed all other issues on being understaffed. The person who sold the vehicle was apparently responsible for cleaning it. - [ ] Hours later, Devarj Datcher (the only bright spot of the day) took the time to show us how to use everything in the vehicle as it was placed on a level three charger so we could finally go home. We think he might have floor mats mailed to us (yet to receive) due to him. Who knew basic mats were not included with the vehicle. - [ ] Once home, I removed the multitude protective plastic coverings as nothing was removed. - [ ] More importantly, I had to deflate my tires to spec. They were more than 30% overinflated. For those that don’t know, this is very dangerous if you should hit a pothole. You run the risk of a blowout. - [ ] I contacted corporate afraid that no pre-sale inspection was done. They insisted that I go back to the same dealer (an hour away). If I wanted another dealer to do this, I would have to pay them out of my own pocket! - [ ] I refuse to go back to a dealer that could not adequately inspect and prepare let alone send me on my way safely the first time. - [ ] This is my first Kia. I will never buy a Kia again. The dealer is horrendous. Corporate will not pay to make sure things are done the way they should’ve been done. I’ve documented all communication, including screenshots, showing tire pressures. More

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Excelente servicio muy amable todo muy bien explicado muchas opciones de autos y lo más accesible para mi muchas opciones de autos y lo más accesible para mi More

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Alex treated us so kindly. This was such a special purchase to us as we Alejandro as family. He was patient and answered any questions my wife and I had. He had known for a whi This was such a special purchase to us as we Alejandro as family. He was patient and answered any questions my wife and I had. He had known for a while we wanted another pre owned vehicle and he made sure to find the right one for us! More

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I had an absolutely wonderful experience at Schaumburg Kia! From the moment I stepped onto the lot, I felt welcomed and valued, not pressured. My sales consultant, Mark Camacho, was a true professional Kia! From the moment I stepped onto the lot, I felt welcomed and valued, not pressured. My sales consultant, Mark Camacho, was a true professional. He was incredibly knowledgeable about the entire Kia lineup, answering all my questions about the Kia K5 without hesitation. They listened carefully to my needs and helped me find the perfect model and trim level that fit my budget. The entire negotiation process was straightforward and transparent—a truly refreshing change from past dealership experiences. The finance department, led by Joshua, was equally impressive. He walked me through all the paperwork quickly and clearly, securing a great rate and explaining all my options without any confusing jargon. I am thrilled with my new Kia! If you are looking for a new car and want a fantastic, stress-free experience, I highly recommend visiting Bob Rohrman Schaumburg Kia. Ask for Mark—you won't be disappointed! More

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Our experience at Rohrman Schaumburg was beyond excellent! Our experience began with much nervousness which was quickly abated by our warm and professional interactions with Devarj, a product speci excellent! Our experience began with much nervousness which was quickly abated by our warm and professional interactions with Devarj, a product specialist. Devarj was extremely knowledgeable about the different models we test-drove and exhibited endless patience with our many questions. We met with him an additional day to further narrow-down our thoughts toward a final decision, and Devarj was an outstanding advocate throughout the process. In addition to an excellent experience with Devarj, we were very impressed by the family atmosphere as we met Ricky (General Manager), Gene (Sales Manager), and Frank (Financial Specialist). Our experience from beginning to end was smooth, respect, responsive, and transparent. This is how buying a car should be, but never has been until now with the Rohrman Team. Thank you, Rohrman Team, for your excellent care and professionalism!!! More

by WEBERX6 Verified Customer Verified Customer

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This was my second car purchase from Schaumburg Kia, and once again I had the pleasure of working with Devarj. Just like the first time, he made the entire process smooth and completely stress-free. He’s in once again I had the pleasure of working with Devarj. Just like the first time, he made the entire process smooth and completely stress-free. He’s incredibly knowledgeable, patient, and genuinely focused on helping you find the right fit. I truly appreciate how easy he makes everything from start to finish. If you’re looking for a great experience, I highly recommend asking for Devarj! More

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Mark was absolutely great. My buying process was very easy thanks to him and the great team at Schaumburg Kia. My buying process was very easy thanks to him and the great team at Schaumburg Kia. More

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VERY DISAPPOINTING! Found a 2025 Kia Sportage X-Line that I liked and submitted a credit application. Got a call from Devarj (super nice guy - the 1-star review has noth Found a 2025 Kia Sportage X-Line that I liked and submitted a credit application. Got a call from Devarj (super nice guy - the 1-star review has nothing to do with him; it has to do with the dealership and the finance dept). He calls and says it was approved with $8000 down. I tell him I'm not putting $8,000 down and another dealer up the road approved me with ZERO down, and I'm looking for the same thing. He then calls me back and tells me they have me approved with ZERO down on the 2020 Ford Escape Hybrid (blue with 69K miles - open recall for replacement of the ENGINE BLOCK) or $1500 down on a 2023 Kia Sportage LX with 33K miles WITH A HUGE RIP IN THE DRIVERS SEAT. (that they offered to fix finally) I then picked out a 2023 Kia Sportage X-Line with 70K miles that was priced at $21K and they wanted $4,000 down.... however, the 2020 Escape with 69K miles that was priced $466 less than the Kia, was able to walk out the door at ZERO DOWN! I tell them no I'm not doing that. They offer to fix the seat in the Kia and then say $500 down only. NO! I'm not doing that either. My credit is in the high 600's and TWO other dealers I've been to have me approved with ZERO down. They then tell me... well you can take the 2020 Ford Escape for ZERO down... it only needs to go to Ford after I buy it to have THE ENTIRE ENGINE BLOCK REPLACED UNDER WARRANTY! They were trying to FORCE ME into buy something that needs a new engine, so they don't have to deal with it. I currently drive a 2019 Tesla Model 3 Performance that is PAID OFF, I'm not desperate to buy a car, I wanted a second car for the winter that was under CPO warranty. Not the problem child car that they can't sell. After everything is said and done, it's clear to me they just wanted to unload the Ford Escape and hoped with ZERO down ONLY on this one, that I would take it! I would avoid this place! They will do anything they can to force you into buying the car on the lot that nobody else wants. More

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It was the worst car buying experience I ever had. The place was dirty, the salesman was new, and never even told me how to turn the radio on. I was referred by GM from another dealership, to ask for The place was dirty, the salesman was new, and never even told me how to turn the radio on. I was referred by GM from another dealership, to ask for the sales mgr named Tiffiny. She never returned my calls, and three weeks later she called back. I leased the car, and very happy with it, but very unhappy with Tiffiny, whom I called Three times and left 3 messages. Because she never answered my messages, I called her boss Rickie Perez, whom I left 3 messages, and never got a call back from either one. I will never lease a car from a Bob Rohrman dealership again. I am a retired Chicago policeman, and on 80% Disability V.A. I will spared the word, of how I was treated. Please make sure that there bosses read this. More

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In 2023, Leased a 2024 kia k5 and on november 2024 took car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternato car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternator light and oil light came on and had a burning smell. Had to drive the car back very slow in traffic while car hesitating and stopping on the way because they did not have a tow truck ready. Once there and the car was checked they found out that whoever was working on my car did not put the oil cap back on securely and ALL the oil spilled everywhere under the hood so the engine did not have ANY OIL. Tried to get some kind of compensation or someone from Schaumburg Kia to rectify the damage that they caused to the car and putting my life at risk driving in busy traffic and they did NOT do anything but cleaned up the oil spill and offered 3 free oil changes on a lease that was less than 12 months before it ended. They still to this day did NOTHING to compensate or satisfy their customer for the damaged they themselves caused. That car's engine and all the components could be damaged and this was a brand new 2024 leased car that money was put down and paid for every month on time and at the time of the oil spill there was only about 5,600+ miles on the car so the car was still considered brand new. I would not trust schaumburg kia when it comes to taking care of their customers especially if they caused any damages to the car. I even had to pay for the oil changes which they should have been paying for and not after the oil spill that was caused by them. Bad business ethics and do NOT take care of their customers. More

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