Bob Rohrman Toyota

Typical Dealership Came in on a Friday night, met James Hardman. (Wonderful gentleman by the way, he even stayed way past his shift to make sure I was taken care of, kud Came in on a Friday night, met James Hardman. (Wonderful gentleman by the way, he even stayed way past his shift to make sure I was taken care of, kudos to him and give him a raise.) Looked all cars on my list. He found one that was not on my list, good knowledge of products. Met with the financial advisor, wonderful guy, I regret I cannot remember his name, but he was expecting a baby girl soon; and he stayed past his shift to assist with any financial connections and so forth. Bought a used-new 2004 4Runner that day, signed the paperwork, I knew it was as is, and bought the 36K warranty, still don't regret that decision. Had to wait till next week after the dealership would look it over, and prep, to take it home, they would also fix the glove box (which they did). James called me to inform me of some check engine lights going off, which I was grateful for, kept the vehicle longer to fix what had to be fixed. Got my vehicle from dealership a few days later; that same day alarms was going off again. Called James to see if I can get the vehicle in for a check up and to claim my 36K warranty on it. Got it arranged to take it in, Met Hannah from repair, and she typed all my information and request (especially to check my tires) down on computer (smart, sweet lady, with a beautiful smile), this was all after I was reminded that I accepted "as is" policy, I reminded them I had the 36K warranty. Rich (who was respectful on the phone and courtious) was the next contact after a day, he explained to me that I had a broken water pump and timing belt, I asked about my tires, he exclaimed "no one told me about the tires". I think there was a communication problem there. The total cost was $981, with out the warranty, but I INFORMED Rich that I had the warranty, then it came down to only $198, my advice always get the warranty. Picked it up after they "fixed it", on the way home again the warning lights went off, took it to my local mechanic on Saturday, which I had to pay full price, my mechanic fixed the WATER PUMP and TIMING BELT and checked my TIRES, which needed to be filled. So to sum it all up, Salesmanship I give 5 starts; Customer Service 5 Stars; Financial Service I give 4 stars; Mechanical skills I give 1 star and Communication between departments, I give 1 star. Which I give an average of 3 stars. I still recommend this dealership to others, but I would make sure to get the warranty and check the vehicle over more than once, and have your local mechanic check it over before you buy, I live an hour away, so there was no way I could do this. Still love the vehicle and am enjoying it! It is what you get with a Used - New vehicle. More

Large selection Many new and used Toyota's. Sales staff know the product and were not high pressure. I knew what I wanted and they got me through fast. Many new and used Toyota's. Sales staff know the product and were not high pressure. I knew what I wanted and they got me through fast. More

Salesman of the year We had not fully decided to purchase a vehicle when arriving at Bob Rohrman Toyota. When we entered the clean, lovely facility we were greeted with a We had not fully decided to purchase a vehicle when arriving at Bob Rohrman Toyota. When we entered the clean, lovely facility we were greeted with a smile by salesperson Austin Conroy. Austin was very patient on our long journey on a drenching wet day to find our perfect vehicle. Austin was not pushy, but was attentive...we have both said that we will definitely buy again from Austin. At the end of our journey we decided that the used Toyota Siennas on the lot were not exactly what we were looking for, when we asked if Austin could still be our salesman at the Bob Rohrman Honda lot we were pleased that he could!! We are pleased with our beautiful new Honda Odessey and appreciate the great people at Bob Rohrman who stayed till 1030pm to get our financing done on a cold rainy night. More

I wouldn't buy a car any place else, very satisfied! Everyone that I have met at Bob Rohrman Toyota treated my wife and I as if I was the most important customer they had. Excellent facility, makes custo Everyone that I have met at Bob Rohrman Toyota treated my wife and I as if I was the most important customer they had. Excellent facility, makes customers feel welcome. I do not shop around as I am very satisfied with this dealership and it's employees. More

James did an excellent job helping discover the exact car! James did an excellent job of being patient with me, to help me figure out what car would fit my needs. I am very happy with my choice of vehicle! James did an excellent job of being patient with me, to help me figure out what car would fit my needs. I am very happy with my choice of vehicle! The salesmanship from James Hardman was exactly what I needed! I will refer James to my friends and family for their next vehicle purchase! More

Great Experience Thank You!! I love my new Toyota 4Runner. Larry did a great job and was very friendly and helpful! I would recommend him to others. Thank You!! I love my new Toyota 4Runner. Larry did a great job and was very friendly and helpful! I would recommend him to others. More

Works hard to get what you need. James Hartman took the time again to work with our family to get the right vehicle we wanted and the right coverage and payments!!!! Thanks again Jam James Hartman took the time again to work with our family to get the right vehicle we wanted and the right coverage and payments!!!! Thanks again James we really appreciate the hard work for our family..and I would like to say, anytime we have been to the service department, they take the time to make sure our visit as easy as possible. Thanks so much for the wonderful service!!! More

Great experence The total experience was great. The facility looked new. Everyone was very nice. I was offered water and was able to test drive the vehicle. James Har The total experience was great. The facility looked new. Everyone was very nice. I was offered water and was able to test drive the vehicle. James Hardman was easy to work with and had everything ready to go to keep things moving along. More

pleasant Graham Kennedy was helpful, friendly, and very knowledgeable. He was very good to work with. He was willing to answer all questions. I would recomme Graham Kennedy was helpful, friendly, and very knowledgeable. He was very good to work with. He was willing to answer all questions. I would recommend that if I knew someone looking for a new car to visit him More