Bob Ross Buick GMC

Great salesmanship! From the first foot in the parking lot to a week after we purchased our vehicle, Charles Gray was the friendliest, most accommodating sales person. W From the first foot in the parking lot to a week after we purchased our vehicle, Charles Gray was the friendliest, most accommodating sales person. We bought a Buick Enclave that was sitting on the showroom floor. He brought it out of the showroom so we could drive it. When the deal was sealed, he took us on a tour of the whole facility and introduced us to everyone. This was the cleanest, state-of-the art service department we've ever seen! Thanks to Charles Gray and Bob Ross Buick for a most pleasant experience! A week later, we are loving our Enclave! More

We enjoyed our sales experience with Tom. This is the second vehicle we have purchased from this dealership, and we were pleased both times. The Encore is fun to drive and it gets great gas mileage. second vehicle we have purchased from this dealership, and we were pleased both times. The Encore is fun to drive and it gets great gas mileage. More

The Best Dealership in Dayton! I leased my 2012 Acadia Denali from Bob Ross and worked with salesman, Jim Roark. What a pleasure it was! No pressure, very knowledgeable and so frien I leased my 2012 Acadia Denali from Bob Ross and worked with salesman, Jim Roark. What a pleasure it was! No pressure, very knowledgeable and so friendly! I knew that when my lease was up, I would head back and talk with Jim on a new vehicle. I received a letter stating Bob Ross was interested in securing used vehicles for their inventory and to contact them if interested. I did, and two days later I was in a new 2014 Acadia Denali! Had a tour of the newly remodeled dealership and met employees I may encounter in future maintenance schedules. Love the dealership, highly recommend the personnel for their honesty, friendliness and lack of pressure. Will not go anywhere else! More

New purchase This is third car we have gotten from john blakeman. We always get wonderful service.Any concerns we have are always taken care of. Thanks! This is third car we have gotten from john blakeman. We always get wonderful service.Any concerns we have are always taken care of. Thanks! More

We had a problem with the dealership and Ashley Edmund, the internet manager, went to great lengths to satisfy and solve our problem...without going into too much detail she is definitely a gem. Hold ont the internet manager, went to great lengths to satisfy and solve our problem...without going into too much detail she is definitely a gem. Hold onto her. P.S. We are also extremely impressed with Derick in the service Department! More

I normally don't write reviews but I saw the other review posted on here and had to say something about it. I've been dealing with the Bob Ross organization for a while and can't begin to imagine how "accur posted on here and had to say something about it. I've been dealing with the Bob Ross organization for a while and can't begin to imagine how "accurate" that particular review is. I have never received anything other than the utmost professional treatment from the top down. They seem to have an attitude of at least trying to take care of the customer vs. just blowing them off. It's not easy to take care of everyone, and who knows how hard the other reviewer went off on them, but I definitely can't see them just being rude to someone without cause, if at all. I would recommend this dealership to anyone. More

I took my 2006 Envoy in to have the driver side mirror I took my 2006 Envoy in to have the driver side mirror fixed since it fell of in my hand. I examined it and saw that the retaining clip had popped of I took my 2006 Envoy in to have the driver side mirror fixed since it fell of in my hand. I examined it and saw that the retaining clip had popped off. I tried to pop the back cover of the mirror off but couldn't without risking breaking it. So I resorted to taking it to the dealer. My wife dropped off the car for it's service appointment. The service man took one look at it came back and said it was apparent that there was impact damage to the mirror and the entire mirror assembly would need to be replaced. The car is out of warrenty (37000 miles, 1000 to late). The service man said he couldn't give us a price till he found out if the car was under warrenty but said the mirror suffered impact damage so it wouldn't be a warrenty repair anyway. My wife then called me to come talk to them since they wouldn't listen to her or tell her what a new mirror cost. I arrived to talk to the service man a little frustrated and made the mistke of saying " The idiot that looked at my car says there was apparant impact damge..." At which point he went off on me, told me not to call his people idiots, and that it was obvious there was impact damage. So I told him there couldn't be impact damage, since the mirror was fine till I tried to unfold it after moving it out of the way and it fell off in my hand. He told me it was apparant there was impact damage. I told him I didn't appreciate being called a liar. He insisted there was impact damage and I was lying. My wife then asked what a new mirror cost, and he basically said he couldn't tell me a price till they determined the extent of the impact damage. At this point I told him to bring my car around front since I had decided not to them work on it. The service man refused to return my car to me until I told him I was calling the police to report them for car theft. He then stomped off to get my car muttering under his breath a few choice words I won't repeat. True, I overreacted but the Service man was rude, and called me a liar. My wife said while she was waiting, he exploded over the phone at another customer. I guess he was having a bad day. Maybe the dismall economy and GM's uncertain future is weighing heavy on him and his future job prospects look bad, but his attutude has insured that I will never deal with this dealership again and will make every effort to stear people away from them. In a service industry you have to deal properly with irrate people, and that is doublely so when business is bad. His poor attitude has undone a lot of marketing effort and expense on the part of the dealer. Bob Ross GMC's sales staff is great but their service department needs help. 30 mins later... I see why they were insistent on impact damage now. I looked at the mirror again and a couple of the plastic tabs fell out. They broke them off trying to take it apart. All is clear now. More