Bob Ross Buick GMC

This is the worst run service department that I’ve ever been to. I’ve used this dealership twice in 12 years, and both times the incompetence leads to my vehicle being stuck in their shop for multiple days been to. I’ve used this dealership twice in 12 years, and both times the incompetence leads to my vehicle being stuck in their shop for multiple days and nights. They don’t work weekends and don’t call to let me know that my vehicle won’t be complete until late in the day. Then they don’t offer me an equivalent vehicle as a loaner for the weekend. Dropping my truck off at 8am but they weren’t able to complete the service by 6pm even with the parts being in stock. Then they pass the inconvenience on to the customer. Completely unacceptable business practices and pure incompetence. More

I was taken care of quickly and I have no complaints regarding service I like the feedback on status of vehicle and I feel like my time there is always pleasant. regarding service I like the feedback on status of vehicle and I feel like my time there is always pleasant. More

I don't have any complaints. I got in and out quickly Everything is good. I've been coming to this location for a while and will continue to I got in and out quickly Everything is good. I've been coming to this location for a while and will continue to More

Service department was very organized giving me great service. My repairs were timely and the mechanic spoke to me about my repairs to make sure I was satisfied. service. My repairs were timely and the mechanic spoke to me about my repairs to make sure I was satisfied. More

Always reliable with fair pricing and reliable service. Everyone is courteous and respectful of your time also. Everyone is courteous and respectful of your time also. More

Honest service advisor, I trust the technicians. Communication while my truck was in the shop was good, customer service after my truck was done was disappointing. I showed up to pick up my truck, i Communication while my truck was in the shop was good, customer service after my truck was done was disappointing. I showed up to pick up my truck, it wasn't washed, when I went inside my service advisor seemed to not recall working with me at all and I was simply directed to the cashier desk by a different advisor. After paying I walked out unacknowledged. Improve your service after the sale. More

My salesperson was Josh Wright. I could not have asked for a better person to help me pick a vehicle. Josh was kind, personable, and very attentive. This young man made my experie I could not have asked for a better person to help me pick a vehicle. Josh was kind, personable, and very attentive. This young man made my experience with Bob Ross Buick a memorable one. If I am ever in the need for another vehicle, Josh at Bob Ross Buick will be exactly where I will go! A big shout out to you Josh Wright, Bob Ross Buick and everyone else involved in the transaction, a smooth one! Sincerely Dixie White More

Took care of what I needed done in a timely manner everyone was friendly and helpful everyone was friendly and helpful More

The service worked I requested was completed. However, I asked for the car to be washed and vacuumed, and they did not do that. When I came to pick the car up, it was not done. However, I asked for the car to be washed and vacuumed, and they did not do that. When I came to pick the car up, it was not done. More

Great service. Lee was very pleasant, courteous and helpful and the shuttle service was terrific Lee was very pleasant, courteous and helpful and the shuttle service was terrific More