Bob Sight Ford

Enjoying our Ford Explorer Our Salesman , Tyler Grey, gave us the information, test drives, and time we needed to make our decision to purchase our wonderful Ford Explorer. Eric Our Salesman , Tyler Grey, gave us the information, test drives, and time we needed to make our decision to purchase our wonderful Ford Explorer. Eric Zinnert's finance expertise was also very helpful. Bob Sight Ford has some very friendly and knowledgeable staff! More

Good value, good service I worked with Tim Bailey searching for a good, reliable used SUV. After visiting several other dealerships with no luck, I found that Tim listened t I worked with Tim Bailey searching for a good, reliable used SUV. After visiting several other dealerships with no luck, I found that Tim listened to what my needs were and worked to get me just the right vehicle. I could not be happier with my purchase and recommend them highly. More

Excellent Customer Service We bought a 2015 F150 Ford truck from Bob Sight and had a fantastic experience!!!! Our sales person, Tyler Gray, was knowledgeable, friendly, and a pl We bought a 2015 F150 Ford truck from Bob Sight and had a fantastic experience!!!! Our sales person, Tyler Gray, was knowledgeable, friendly, and a pleasure to work with. We received excellent customer service! When we decide to purchase another Ford we will be returning to Bob Sight! More

Problem solved I originally posted a review about the service of my mother-in-laws Ford Escape that was 4 years old but only had 18,000miles on the vehicle. The sun I originally posted a review about the service of my mother-in-laws Ford Escape that was 4 years old but only had 18,000miles on the vehicle. The sun roof motor was bad and I felt there should have been a "Good Faith" warranty of some fashion given at the time of service and there was not. I received a call from the General Manager and he offered a solution to our problem. I am now very satisfied with my dealings with Bob Sight Ford and appreciate their time and effort in dealing with this matter. More

Above All Expectations! I would like to say a HUGE thanks to Danny, Brad, Brian, and Zachary. They went above and beyond any realistic expectations. I am not an easy customer I would like to say a HUGE thanks to Danny, Brad, Brian, and Zachary. They went above and beyond any realistic expectations. I am not an easy customer to please. The communication was great! I sold cars in my past career. I know what is realistic, they surpassed any and all expectations. They know how to keep a customer! I look forward to returning for my next Ford Flex!!! Cheers to the best Ford store in KC!! More

Poor Customer Service My husband and I went into the dealership looking to find my him a new truck. When we walked in the door and was greeted up front which was nice but f My husband and I went into the dealership looking to find my him a new truck. When we walked in the door and was greeted up front which was nice but from there it went downhill. We don't the guy what we were looking for an he pulled up several options and then we set what price we were wanted to be in and he said "Okay" and went to pull up some options and he pulled up one car that was WAY out of our price range and it was raining and my husband got in the car and walked around the dealership by himself because the salesman didn't want to get wet then when my husband started negotiating price, the salesman said they don't negotiate. They are set a price kind of dealership and we walked away. Never got a call back or anything! No customer service skills or desire to satisfy a customer. More

Great Service Matt handled my rebate problem for me. He even resubmitted the form for me! He was extremely kind and helpful! I have always had a great experience at Matt handled my rebate problem for me. He even resubmitted the form for me! He was extremely kind and helpful! I have always had a great experience at Bob Sight Ford!! More

The service department is wonderful. Friendly customer service guys and great service on my car! I have been very happy with this dealership! I'd recommend them to anyone interested in buying a Ford. service guys and great service on my car! I have been very happy with this dealership! I'd recommend them to anyone interested in buying a Ford. More

There were several problems with my used vehicle purchase There were several problems with my used vehicle purchase at Bob Sight Ford. I will begin at the beginning. The salesman was not the major prob There were several problems with my used vehicle purchase at Bob Sight Ford. I will begin at the beginning. The salesman was not the major problem but he got me started on the wrong foot. I was in need of a new truck but was going out of town for about 10 days. I was told if I paid a deposit that they would not have any problems holding the truck. I clearly stated what date I would be back in to get the truck. Well, after a few days I received a phone call questioning when I would be back to get the truck and that they had another buyer. Even as a young guy, I still have some old fashion values. I told you when I would be back, paid my deposit and gave you no indication I was going to change my mind. I should have not been questioned or threatened that you had another buyer. I guess I should have let them sell the truck to someone else because it got worse from there. Let me preface by saying that the truck had just over 100,000 miles so of course I was not eligible for an extended warranty. Though I hear from some other people that this may not be true. Never less, I bought the truck so shame on me. The first thing that went wrong even before the truck left the parking lot was a squelching noise that came on when the air conditioner compressor kicked in. They supposedly replaced a tensioner pulley that was supposed to fix that. It didn't. It still makes a noise. The second thing that went wrong was fuel water separator light kept coming on. This actually happened in a test drive. It happened a few times and they sent the truck into the shop. Said there is no problem, only that the sensor was dirty. Well, they cleaned the sensor and a few weeks later it comes on again. I figured I would just go get the fuel filters changed and that would help. I took it to another Ford dealer to have this done because I was already skeptical of Bob Sight. Low and behold, it was the low pressure fuel pump. The other dealer helped me out and now has my business. The third thing was that they sold me vehicle knowing it had problems or they were incompetent on checking out there used vehicles. I do not know which one is worse. A vehicles coolant system is supposed to be pressurized up to a certain PSI. This increases the boiling point of the coolant so that it wont boil your engine before the fan kicks in. I guess I should have done a little more home work. The degas bottle caps on super duty trucks are supposed to hold 16 PSI. Ford actually had to make a different cap for the super duties. The original ones were junk. My truck had the original one still. Had it tested. 0 PSI was the result. Got a new upgraded cap. As soon as I put the new cap on, the system pressurizes correctly. Only now the radiator starts to leak. Did Bob Sight ford know this and keep the bad cap on there so they could sell a truck without the radiator leaking or was there service department completely incompetent in checking out a used vehicle to make sure the coolant system is pressurized. You be the judge. I have other things but am tired of typing. I know this though, Bob Sight Ford will not see any business from me in the future. More