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Bob Smith BMW
Calabasas, CA
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 296 reviews
April 24, 2026
Our service adviser Jasmynn Dominick was about and beyond and make our experience stress free she was very knowledgeable and communicative we definitely will return. and make our experience stress free she was very knowledgeable and communicative we definitely will return. More
by Juan mejia
Employees Worked With
Jasmynn Dominick
April 06, 2026
I brought my 2024 BMW M440i to Bob Smith BMW and worked with service advisor Rey Silva for a minor issue. Within days of picking up the vehicle, engine warning lights appeared and the condition worsened. A with service advisor Rey Silva for a minor issue. Within days of picking up the vehicle, engine warning lights appeared and the condition worsened. Another BMW dealership later found serious internal engine issues consistent with improper oil filter installation and foreign material inside the engine. This turned into a major problem that required an insurance claim. I recommend being very cautious and documenting your vehicle before and after service. More
by Robin S
Employees Worked With
Rey Silva
April 02, 2026
I want to take a moment to recognize an amazing experience thanks to one certain employee. Paul Simms at BMW Bob Smith of Calabasas delivered an exceptional experience from start to finish. I ca experience thanks to one certain employee. Paul Simms at BMW Bob Smith of Calabasas delivered an exceptional experience from start to finish. I cannot emphasize enough how valuable his help was and how strongly he represents the BMW brand. From the moment I brought in my new BMW, which I had purchased from Lexus, Paul immediately made me feel comfortable and taken care of. He stepped in and handled everything that had previously been overlooked, ensuring that every detail was addressed properly and professionally. I had a lot of questions, and Paul took the time to answer every single one thoroughly. He made sure everything was checked and completed without missing anything. At no point did he seem frustrated, rushed, or dismissive. His patience, attention to detail, and genuine willingness to help stood out in a way that is rare. What impressed me most is how consistently he demonstrated professionalism and care throughout the entire process. It is clear that he takes pride in his work and truly cares about the customer experience. His work ethic and attitude deserve recognition. Paul is an incredible asset to BMW. Employees like him elevate the brand and build lasting trust with customers. I am genuinely grateful for his help and strongly believe he deserves recognition, whether that is a raise, a promotion, or both. He has absolutely earned it. -Malinda H (X6 BMW) More
by malinda haddad
Employees Worked With
Paul Simms
December 13, 2025
My experience at Bob Smith BMW of Calabasas was, in my opinion, a complete embarrassment for a so-called luxury dealership. I dealt primarily with a salesperson named James Merrick, and based on everythin opinion, a complete embarrassment for a so-called luxury dealership. I dealt primarily with a salesperson named James Merrick, and based on everything that happened, I feel like other buyers need to know exactly how this place operates. The day before my appointment, I spoke with James multiple times about a specific vehicle. I asked very clearly if it could be put on hold for me because I was planning my day around it and considering canceling another appointment at a different dealership for a similar car. Each time, I was reassured that the car would be kept for me. The morning of the appointment, I reconfirmed my visit and was again given no indication that there was any issue. I then canceled my trip to the other dealership and drove over an hour in traffic to Calabasas just to see this car. I arrived 15 minutes early for my scheduled appointment, checked in, and sat waiting in the lounge. After all that, James finally comes out, looks me in the eye, and tells me, “I have bad news, the car was sold last night.” This is the same car we had discussed the day before, the same car he had assured me would be held for me, and the same car I reconfirmed that morning before driving all that way. In my view, there is absolutely no excuse for not telling me before I spent over an hour on the road and gave up another opportunity. To make it worse, he claimed he “didn’t know” the car was sold until then, even though he had the entire morning before my appointment to check and let me know. From my perspective, it felt like he knowingly let me drive all that way, allowed me to sit there and wait, and only then dropped the news so he could pivot into trying to sell me something else. That’s exactly how it came across: a complete disregard for my time and effort so they could take a shot at upselling me on a different, more expensive car. And sure enough, after telling me the car I came for was gone, he immediately started pushing a different vehicle at a higher price. Then Matt Smith got involved, and in my experience, that only made things feel worse. Instead of real accountability or a genuine attempt to fix what happened, I got what felt like a hollow, robotic apology and a line about “we don’t hold cars.” Hearing that after I had confirmed multiple times with their own salesperson that the car would be held for me was incredibly frustrating. It came across as completely out of touch and, in my opinion, showed zero respect for the promises made by their own staff or for my time as a customer. Later, Wayne Lewis and Levon Yeranyan also came into the picture. Their involvement, from my point of view, only added to how bad this all felt. The interaction felt scripted, like a standard “sorry this happened” speech with no real substance behind it. In my opinion, Wayne’s approach felt especially insincere and mechanical, like a cookie-cutter sales apology with no real empathy for the fact that I had canceled other plans, driven a long distance, burned time and gas, and lost a real opportunity because I relied on what their team told me. In my opinion, this dealership showed a complete lack of respect for my time and for the commitments their own employees make. The way this was handled felt deceptive and deeply disappointing. If I were you, I would be extremely cautious about trusting any promises from Bob Smith BMW of Calabasas, and personally, based on my experience with James Merrick, Matt Smith, Wayne Lewis, and Levon Yeranyan, I would not choose to do business here. More
by Arvink2555
Employees Worked With
Wayne Lewis, Matt Smith, Levon Yeranyan, James Merrick
September 13, 2025
Excellent customer service, thanks to Rey and Matt, always first class service. The moment you pull into the driveway, the loaner coordinator and Service porters are also very friendly and always greet always first class service. The moment you pull into the driveway, the loaner coordinator and Service porters are also very friendly and always greet you the moment you drive in. I've taken my car to other dealerships and they were not able to address my concern. Meanwhile, with this dealership, I always leave satisfied. Rey knows how to take care of your BMW! More
by a.cal
Employees Worked With
Rey Silva
August 28, 2025
I have been leasing BMW for last 20 years and I have never had such a great experience as I did yesterday. Elham Jilardi Made everything easy, convenient and exciting. I never felt pressure and she made never had such a great experience as I did yesterday. Elham Jilardi Made everything easy, convenient and exciting. I never felt pressure and she made anything I like to happen. I love the car I got and I enjoyed the experience . Thank you Elham, I recommend you to rest of my family and friends. More
by Nadia.ejrai
Employees Worked With
Elham Jilardi
April 26, 2025
We continue to work with Stefano at Bob Smith BMW. In over 30 years of owning at least one BMW Stefano is truly the BEST to work with. We currently have three from Stefano but we have had others from In over 30 years of owning at least one BMW Stefano is truly the BEST to work with. We currently have three from Stefano but we have had others from him too. Bob Smith is blessed to have such an incredible man. My entire family absolutely loves Stefano. He always goes the extra mile and could not be more professional. Truly the best! Thank you Stefano and thank you Bob Smith. More
by Seal
Employees Worked With
Stefano Balbusso , Hudson Wallbank
April 16, 2025
The best BMW dealer I’ve ever worked with—and I’ve worked with many! Elham was incredible: caring, helpful, and went above and beyond throughout the entire process. Matt, the GM, is also amazing and truly a with many! Elham was incredible: caring, helpful, and went above and beyond throughout the entire process. Matt, the GM, is also amazing and truly a pleasure to work with. What sets Bob Smith BMW apart is that you stay with the same person from start to finish—no being passed around from sales to finance to manager. It was smooth, personal, and genuinely enjoyable. Bob Smith is simply the best! More
by mikhailafeldman
Employees Worked With
Hudson Wallbank
April 10, 2025
I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a sp and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogxxxx. More
by Taylor Kimball
Employees Worked With
Not Applicable
January 26, 2025
I leased a BMW i5 from Elham Jilardi. She is a consummate pro and will work with her on any future BMW purchases or leases. I highly recommend Elham and Bob Smith. She is a consummate pro and will work with her on any future BMW purchases or leases. I highly recommend Elham and Bob Smith. More
by Usastreet
Employees Worked With
Matt Smith
