Bob Smith BMW

To be brief: 1- Avoid Bob Smith BMW, they are rude and To be brief: 1- Avoid Bob Smith BMW, they are rude and useless! 2- Go to Center BMW, they are professional and helpful! Asking why? read below To be brief: 1- Avoid Bob Smith BMW, they are rude and useless! 2- Go to Center BMW, they are professional and helpful! Asking why? read below. My wife and I had decided to purchase a 530 we had seen elsewhere. Before heading out, a friend (who is also looking for a 5 series) pointed out three 540i options available at Bob Smith. We said fine, let’s go there and check. We tested the first one, and man we loved it! So, already decided to check the two others to choose the one with cleaner interior and smoother drive. As soon as we sat in the SECOND car, the sale manager, Alex Rustamov, opened the driver door and yelled at us: GUYS YOU CANNOT DRIVE EVERY SINGLE CAR! Really?? Who buys a car without test-driving? Is 2-3 cars “every single car?” After explaining, he allowed us a “few minutes” to test a second one. But not anymore! He said because he pays the person who accompanies us for test drive. (Surprise, surprise!) We had a short conversation on prices, but long story short, we didn’t even waste more time and went directly to Center BMW in Van Nuys. It was around 5:00pm on a Sunday then. They were nice enough to allow us to test-drive the one we had chosen (for a second time, just for a peace of mind) and were super nice to stay OVERTIME a couple of hours to finalize the sale and finance process. We drove home happily with a beautiful car! At Center BMW, staff were helpful and professional. They spent quite a bit of time to adjust price and rate to help us out and to make the buying experience easy for us. Highly recommended! Thinking of what happed at Bob Smith, I am seriously wondering who gave the guy ‘Alex Rustamov’ his job!! We faced the rudest and the most unprofessional sales manager ever. He basically lost clients who had already made their mind to purchase. And also lost a potential client! I can imagine not all staff at Bob Smith are like him. Otherwise the dealership would have gone out of business already! I already shared the story with close friends/colleagues. I am writing this review so that any future client knows there are far better BMW dealerships with staff who not only know how to talk like a human being, but also exceed expectations in meeting customer needs. More

Antonio was amazing, will definitely use him next time, So patient and knowledgeable. Thank you again I love my x5 wooohooo Thank you so much. So patient and knowledgeable. Thank you again I love my x5 wooohooo Thank you so much. More

Antonio was great to work with! The process was super quick and he was very attentive. Look forward to working with him again in the near future. Would highly recommend to anyone. Thanks again. quick and he was very attentive. Look forward to working with him again in the near future. Would highly recommend to anyone. Thanks again. More

Great experience, I could not have asked for a better sales Manager, Amir was fabulous! There where many variables that he had to work with, and I feel that he made all of them work in my favor! sales Manager, Amir was fabulous! There where many variables that he had to work with, and I feel that he made all of them work in my favor! More

We really had a great 530i buying experience at Bob Smith. Ryan our sales guy was awesome. The deal was great, I would highly recommend giving these guys a shot at your business Smith. Ryan our sales guy was awesome. The deal was great, I would highly recommend giving these guys a shot at your business More

Best prices. Nice people. Outstanding service. Just an amazing dealership - after using other dealerships much closer to me. I have purchased 4 cars because of Greg Huber, through the internet flee Just an amazing dealership - after using other dealerships much closer to me. I have purchased 4 cars because of Greg Huber, through the internet fleet sales, who gives me the straight answers with no pricing nonsense. I go back there over and again for service, driving 45 minutes, because I trust the team. Now my husband purchased his first BMW and is VERY happy. Greg, once again, does it right. More

It was time for a new car so I made an appointment with Cole at Bob Smith BMW in Calabasas. All I can say is WOW! A first class experience from start to finish. Friendly, extremely knowledgeable and incre Cole at Bob Smith BMW in Calabasas. All I can say is WOW! A first class experience from start to finish. Friendly, extremely knowledgeable and incredibly fair. I can’t say enough. As buying a car for me has always been a stressful experience, not anymore. More

Cole was Awesome I wanted to purchase a CPO 530e and Cole from Bob Smith BMW was absolutely phenomenal. He was responsive, thorough and kept me in the loop throughout I wanted to purchase a CPO 530e and Cole from Bob Smith BMW was absolutely phenomenal. He was responsive, thorough and kept me in the loop throughout the entire process. He explained everything over the phone and via text/email. He then confirmed all of the information again in-person during the final purchase walk through and test-drive. He never pressured us to buy the vehicle and offered his thoughts and insights. I would highly recommend asking for Cole! More

I came in looking for a specific car and price range and Ryan Bosman was so helpful. He made himself available for all our needs whenever we needed him. He made sure the car I purchased was in perfect condi Ryan Bosman was so helpful. He made himself available for all our needs whenever we needed him. He made sure the car I purchased was in perfect condition and even noticed a defect himself and had it fixed before I picked the car up. I would definitely refer him to other potential buyers like myself. More

What a nice guy Ryan Bosman is, sales dept.Very low key, What a nice guy Ryan Bosman is, sales dept. Very low key, & very professional! He clearly understood what we were looking for, and the price range we What a nice guy Ryan Bosman is, sales dept. Very low key, & very professional! He clearly understood what we were looking for, and the price range we needed to be in. He hit the target! Thank you Ryan & Bob Smith BMW, Anthony & Nancy 👍🏻 More