Bob Smith BMW

Excellent experience! The service I got on October 2 was great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. More

REAL PEOPLE I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank yo I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank you again! More

Amazing experience Matt Smith, Campbell , Nick and Karen made my experience a breeze. Everyone was very professional! I asked many, many questions because this is my fi Matt Smith, Campbell , Nick and Karen made my experience a breeze. Everyone was very professional! I asked many, many questions because this is my first BMW and they sat and answered all of my questions. With patience. Thank you More

Excellent customer service The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has be The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has been incredibly helpful, friendly and responsive. More

Good experience Nobody likes haggling over a new car. Ryan did his best to make me feel comfortable. He offered me pizza, water, cookie, and cookies while I was there Nobody likes haggling over a new car. Ryan did his best to make me feel comfortable. He offered me pizza, water, cookie, and cookies while I was there. BMW financing offered me a better rate than my own bank. I would buy another car from them. More

Always treated wonderfully! I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to se I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to service visits. My most-recent connection was for service to my i3. Their service people are professional, efficient and always return the car cleaned and ready to go, with everything handled. More

Highly recommend the internet sales department - Ryan B. I recently leased a new car from this dealership through the internet sales department. After going through other BMW (and Audi) dealerships who were I recently leased a new car from this dealership through the internet sales department. After going through other BMW (and Audi) dealerships who were not being forthcoming in prices and often times playing games and gimmicks, it was a pleasure to deal with Ryan Bosman, the internet sales manager at Bob Smith BMW. He was very honest, reasonable in pricing, and a pleasure to deal with during the entire quick and easy transaction. I leased the vehicle and understood all the terms and exact details before going into the dealership, so everything was transparent before having to make the trip down to the dealership. I would highly recommend Ryan B. and his team and would work with them again in the future! More

CPO Purchase My lease was up and I was in the market for a new car. I found an X5 CPO that I really liked and scheduled a test drive. I liked the car and after r My lease was up and I was in the market for a new car. I found an X5 CPO that I really liked and scheduled a test drive. I liked the car and after researching the vehicle and options on KBB determined that it was a good value. I went back the next day and made the purchase. The entire thing was wrapped up in about an hour. Great experience. More

Unprofessional & Disorganized My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change My lease was up on my BMW, so I scheduled an appointment for the inspection, when they did the inspection I was told my car was due for an oil change which was covered, however why wouldn’t I have been told about the service that they scheduled for me without my knowledge? So I left my car there and came back two days later to sign off on the lease, I did as I was told, I called an hour before to let them know I was on my way and left a message. When I arrived no one knew what to do, then I was told I owed over $700!!! I said “ no I didn’t and that that Matt signed off on it” they kept arguing with me. They were extremely rude, unprofessional and disorganized. No I didn’t owe anything and the first thing they should have done was apologize for the confusion. I was there almost two hours just to sign a few documents. They lost a potential sale. Never again will I go to Bob Smith BMW. That was the third time that they didn’t have a clue with what they were doing. F- More