Bob Smith BMW

Ask for Hovik Hovhannisyan, he’s smart, perceptive, welcoming, and was genuinely interested in helping me obtain the best deal for my BMW purchase. He patiently explained every detail of the transac welcoming, and was genuinely interested in helping me obtain the best deal for my BMW purchase. He patiently explained every detail of the transaction, and answered all my questions without rushing. Hovik’s warm smile and friendly nature will put you at ease . I will be back for all further purchases. More

Thank you very much, Justin De Leon! Not long ago, we bought an X5, and Justin walked us through all the nuances of the purchase. He helped us sort out all the financial issues, takin Not long ago, we bought an X5, and Justin walked us through all the nuances of the purchase. He helped us sort out all the financial issues, taking into account all our wishes and conditions. He completely delved into our situation and helped us choose the best option. We were absolutely satisfied and grateful for his help. I highly recommend him as an excellent professional. Update: Literally two weeks after the purchase, our windshield was broken by a stone on the road. We called Justin, and he took control of everything. Within 30 minutes, we were on our way to the service center, knowing who would accept our car and when we would pick it up. Special thanks to Rob Meyer for the service and perfect execution. I highly recommend this Bob Smith dealership ! More

Elham made the car purchase of our new x5 so easy. Very respectful and understanding, did everything she could to earn our business. I was in and out in less than one hour Very respectful and understanding, did everything she could to earn our business. I was in and out in less than one hour More

Hello. wonderful salon, I especially want to mention the manager Levon, he did a great job, told everything, explained everything, prepared all the documen wonderful salon, I especially want to mention the manager Levon, he did a great job, told everything, explained everything, prepared all the documents for the arrival. highly recommend! Thank you very much, I will definitely contact you again! More

Excellent purchase experience, worked with Teresa who was just great! Harrison did comprehensive delivery orientation too. Best dealership experience ever. just great! Harrison did comprehensive delivery orientation too. Best dealership experience ever. More

I recently had the opportunity to lease a BMW after working with Robert Cole at Bob Smith BMW Calabasas. Robert was extremely knowledgeable and easy to work with navigating the search process to help f working with Robert Cole at Bob Smith BMW Calabasas. Robert was extremely knowledgeable and easy to work with navigating the search process to help find a car that fit my needs. Financing was easy as well as we worked through the numbers to help me understand what would be the right and strategic decision for me to lease the car. I love my car and would lease/buy again from them! More

We have been purchasing and servicing our BMWs from Bob Smith BMW in Calabasas, CA for 17 years. Their kindness, honestly, friendliness, helpfulness and professionalism is unparalleled! The Smith family a Smith BMW in Calabasas, CA for 17 years. Their kindness, honestly, friendliness, helpfulness and professionalism is unparalleled! The Smith family and staff are the best of the best. The Management team: Matt Smith, Paul Nema, Kirsten Loretta and Wayne Lewis set the standard for excellence. Our Sales Representative Justin De Leon is the best of the best!! If you are looking for a new or CPO BMW, Justin De Leon is the one to see. Justin goes above and beyond before, during and after a transaction and he along with the Sales Mgmt. team ensure that you are given not just a fair and honest deal...but a phenomenal deal. Also, Harrison Stone, our BMW product specialist was really great for our most recent purchase. We cannot recommend Bob Smith BMW enough. More

Our sales rep Hans has done a terrific job. For the two times we bought cars from him, he offered us great deals and are always patient, knowledgeable and making it a stress-free process. At de For the two times we bought cars from him, he offered us great deals and are always patient, knowledgeable and making it a stress-free process. At delivery even offered additional incentives that we were not aware of (didn't have to since we had no knowledge). Very different than our past experiences at some other dealership which felt like playing 4D chess games. Highly recommended the dealership especially Hans. More

I recently purchased a 2021 BMW X5 CPO SUV from your dealership, and I wanted to share my post-purchase experience, as it has been less than satisfactory. While the sales process with Elham was pleasant dealership, and I wanted to share my post-purchase experience, as it has been less than satisfactory. While the sales process with Elham was pleasant and professional, my encounters with the service department have been disappointing. A few days after the purchase, I noticed a vibration issue at idle, and I promptly scheduled a service appointment. The engine mounts were replaced as they were identified as the cause of the problem. Unfortunately, the replacement did not resolve the issue, leading me to schedule another service appointment. This is where my frustration began. I had to chase down my service advisor, Jasmynn, as she was unresponsive to calls and texts. Despite reaching out to my salesperson, Elham, for assistance, I never received a response. After leaving multiple messages and a text, I finally secured an appointment for the ongoing problem. The lack of communication and follow-up during this process was far from the professional experience I expected. To add to my concerns, I recently noticed the color in the passenger seating area starting to peel off. According to an upholstery store, it appears that the seat was improperly painted over, leading to the peeling issue. While I cannot confirm this, it is disheartening to observe such quality issues in a CPO vehicle, especially considering BMW's reputation for excellence in this regard. As a customer who invested in a BMW CPO vehicle just two months ago, I expected a higher level of quality and service. Unfortunately, the multiple issues I've encountered have left me disappointed and questioning the standards upheld by the dealership. I believe it is essential to bring attention to these issues, as they significantly impact the overall satisfaction of a customer who trusted in the brand and its commitment to excellence. I hope that my concerns will be addressed promptly and that the dealership can uphold the standards that BMW is known for. My intention in sharing this feedback is to contribute to the improvement of customer experiences and to highlight areas that may need attention within your service and quality control processes. More

When searching for my next BMW I decided to check out Bob Smith BMW since they had the best selection of the specific model I was considering. Levon and Justin were very personable, professional and knowledg Smith BMW since they had the best selection of the specific model I was considering. Levon and Justin were very personable, professional and knowledgeable. I appreciated the lack of sales pressure even after I test drove multiple vehicles. Levon made the sales paperwork process smooth and easy as well. A couple days after purchasing my car I had a few follow up questions and needed help. Levon and Justin were very responsive and all was easily resolved. In essence, Bob Smith BMW = great selection, great customer service and great sales team! More