Bob Smith BMW

I went in to get the back passenger rear window and windshield wipers fixed. After about two hours they called me and told me that the rear window is working but still working on the windshield wipers windshield wipers fixed. After about two hours they called me and told me that the rear window is working but still working on the windshield wipers. The wipers would not stop when started. After another hour they called me that it was a fuse that needed to be replaced that controlled both the window and wipers. I asked as any BMW owner does how much and can the part be fixed. The service adv. said it had to be replaced. So labor and parts totaled $928.00 for a fuse/labor. Also by the way you need to change the two drive belts in your 7 series, radiator flush and do a brake flush. I thought how weird since I just had done a complete brake job that included that, changed the radiator 3 months prior that changed the fluid/temp gauge and changed the two belts drive belts. I keep my 7 series in good shape, per wife’s/ kids car. She said, “well it seems that your vehicle must need it again, I will double check”. When I got there she told me that my key isn’t working and had to be replaced. I insisted that it was working when I gave it to them and expect it to be working when given back. I then took my key to the technician that worked on my vehicle and he got it working. The key had to be reprogrammed per they disconnected the battery to change the fuse, that’s all. I asked if the fuse could have been fixed? He told me all that had to be done was to be grounded again that it was loose. But the service adv told him to replace it. I also questioned the time spent 3.5 hrs fixing a fuse. The service adv told me that it was complicated. I was so upset I chose not to yell just to take my business elsewhere. So I have. I went Cutter in Santa Barbara and they agreed that it should have been .5hrs max for the installation and the 1hr inspection time only. Per everyone has to pay 1hr inspection. I have never felt so taken advantage of in my life before my visit. I wanted to share my story to make sure if you take your vehicle there please ask questions why and be familiar what your vehicle is in need of. BOB SMITH will take all of your money offering you unwarranted maintenance on your vehicle. We already pay too much for the services that why they up the warranty to 50k. My next vehicle will be a Mercedes or Lexus. More

We had a very bad experience with Larry. He did not seem interested in selling the car, on asking he if he would negotiate for the price, his reply was that he would if he thought we were interested, even t interested in selling the car, on asking he if he would negotiate for the price, his reply was that he would if he thought we were interested, even though in reality, we wanted to buy the car the same day! They had a particularly bad service, and I am surprised that with this kind of customer care, they are in business at all. The only good aspect of Larry was that he did not waste any time, talking useless stuff, neither did he bad-mouth any competitors, but overall, he was not trying to sell atall. If you don't want a great deal, and don't care for customer service, I would recommend this, but if you are looking for a overall pleasure experice, avoid them. They are in Calabasas now. More

After a previous not-so-wonderful experiennce with Bob Smith BMW, I decided I would try them out on a softball of a service job. I brought my BMW in at 9:30 per my appointment to have the tire pressure Smith BMW, I decided I would try them out on a softball of a service job. I brought my BMW in at 9:30 per my appointment to have the tire pressure indicator light checked out. I sat around for at least 20 minutes while Brent talked to some soccer mom about who knows what. Then waited around for a shuttle that never showed. Then, about 5 hours later, I got a call that they have not even looked at my car yet. When I called back an hour later, still no answer. A simple tire pressure check and check of the sensor and they could not complete it in a day. I would only recommend going there to grab a cup of coffee and a muffin, otherwise, stay clear of the Bob Smith Service Center. More

NEGATIVE EXPERIENCE with “Bob Smith BMW” management. I bought a “demo vehicle” BMW less than one year old. The next day I’ve noticed the low coolant light ON. Later, before starting a lon management. I bought a “demo vehicle” BMW less than one year old. The next day I’ve noticed the low coolant light ON. Later, before starting a longer trip, I verified if the spare wheel is inflated. To my surprise I found it completely deflated with a nail stuck in. Third thing, the side mirror covers could slide out since I first brought the car home. I thought this may be the way the car is built, but later after one felt down and broke I went back to “Bob Smith BMW” (the place that sold me the car) and found out that the covers are supposed to have some plastic latches that were broken in my car. The car was in factory warranty but they refused to cover this problem even when I brought this problem up to the service manager, Catherine Smith, part of the family that owns the business and referred by the personal as “a Smith”. She said that they check the cars before selling them. What about my car? How did they miss the low coolant, the nail in the wheel, the mirror covers? When I asked if there is any level above where I can complain she shacked her head and said NO. The SMITHS own the business and they are on the top of the pyramid. What the SMITHS don’t know is that YOU, THE BUYERS are above their family business pyramid. I don’t recommend anybody to buy from BOB SMITH BMW. More

Bought my third BMW from Bob Smith, first at new location. The new building is fantastic. The sales staff is knowledgeable and doesn't play games. During the summer their inventory was very low, location. The new building is fantastic. The sales staff is knowledgeable and doesn't play games. During the summer their inventory was very low, but when the new cars came in they really started to sell. I ordered the first 650i to come into L.A. in July and it was delivered in mid October. I tracked its progress on the BMW website and was at the dealer as the car carrier drovwe up and dropped it off at 4:30 p.m. Bob Smith got the car ready for me in 90 minutes. It has also been responsive to inquiries, service questions (no service yet) and purchase of parts (license plate frames, hat and touch up paint). Over all an excellent dealership. More

Dropped my car in for service. After the minor fix was done, the service technician asked me to ride with him to make sure everything was okey to me. I told him everything was okey. He dropped me off the done, the service technician asked me to ride with him to make sure everything was okey to me. I told him everything was okey. He dropped me off the front area and said that he will add some freshener. Another person took the car back in front and I noticed that between the time I was dropped off and the time the new guy delivered the car to me, they took my coins from the coin dispenser. <br><br>The small change doesn't matter but the fact that they would steal items from a customer's car is just unbelievable and inexcusable! That was my first and last visit. <br><br>GET YOUR ACT TOGETHER BOB SMITH! More

I've been to Bob Smith aprx 5-6 times in the past 4 years to look at a car for sale and have always been disappointed by their poor sales service and treatment. IN addition, the used cars I looked at and dro to look at a car for sale and have always been disappointed by their poor sales service and treatment. IN addition, the used cars I looked at and drove had issues that they were apparently attempting to cover up, ie suspension issues, service problems on an early M3, etc. I couldnt buy from them nor do I take my cars there for service. I find Santa Monica BMW to be excellent based on my latest trip and ym coworkers experience. Nothing beats Bev Hills though IMHO. More

Had a very friendly, helpful salesperson over the phone that gave extensive advice on equipment availability as well as very good deal that I would have taken- had I not found an even better one. When I me that gave extensive advice on equipment availability as well as very good deal that I would have taken- had I not found an even better one. When I mentioned the possibility of a better deal, however, he tried to justify his price by limited availability of the vehicle and said that he got the feeling I was shopping around. Is this a crime? I have no experience with the service department. More

Bought a M3Cic from this dealer. That process was painless, nice sales people and made a good deal, which is hard to find on SMGII M3 Conv in Southern Cali. Service they have screwed up a bit. The fo painless, nice sales people and made a good deal, which is hard to find on SMGII M3 Conv in Southern Cali. Service they have screwed up a bit. The forgot to order the parts, so a trip out there for nothing. I yelled and they ended up coming out to my work to fix everything (30 Min away) Gave a BMW Loaner also. So overall not bad. You might have to yell though. More

100 of BMW's dealers in the L.A. area, there is no specific reason I chose this one over the others, other than the fact that it is 5 miles from my house. Their currnet location is a dump on Topanga C specific reason I chose this one over the others, other than the fact that it is 5 miles from my house. Their currnet location is a dump on Topanga Canyon by the Topanga Plaza Mall. Their moving to a brand new nicer facility in Calabasas, and will also be a Mini dealer. Word is the old Bob Smith lot, is going to be an IN n' OUT! Overall Bob Smith is good, gets the job done well, and with a smile. More