Bob Smith MINI

Great Service Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kep Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kept on giving excuses saying that whatever happening with my car is normal and saying that this is how mini is designed. I was not convinced at all. The 3 rd time I asked to switch to Josh as I see him helping his customers a lot. Josh put the time to understand what I am addressing, send a mechanic with me for a drive to show him what I am talking about. They figured out the problem and fix it. More

Service with Josh Gates Josh Gates was very helpful and provide great service, finished on time. Appointment was easy to make. Very thorough at checking the vehicle for any Josh Gates was very helpful and provide great service, finished on time. Appointment was easy to make. Very thorough at checking the vehicle for any additional services necessary. More

Always excellent service w/Josh Gates My service experiences at Bob Smith MINI have been excellent. My most recent experience in June 2017 with Josh Gates, Service Advisor, was no exceptio My service experiences at Bob Smith MINI have been excellent. My most recent experience in June 2017 with Josh Gates, Service Advisor, was no exception. Josh took care of a warranty issue & recommended several others to be covered under same warranty terms upon inspection. Car washed & repairs completed in 1.5 hours. Thanks, Josh More

Recall on a mini cooper I have a 2003 Mini Cooper. The power steering unit went out.I called Bob Smith Mini. I spoke to Ken Firmin he is a service advisor. Ken told me how I have a 2003 Mini Cooper. The power steering unit went out.I called Bob Smith Mini. I spoke to Ken Firmin he is a service advisor. Ken told me how to go about finding the information i needed for the recall for my mini. I am very happy with the hole team at Bob Smith Mini. I have a small picture frame shop in the valley, customer service is very important in our business. Bob Smith has the one on one with you .Great place if you are looking for that new car or fix an old car that you love. Thanks Ken. More

Engine code diagnosis Thanks to Josh I can finally breathe again. I had my engine code on for some time and took it to other local mechanics but none of them seemed to figu Thanks to Josh I can finally breathe again. I had my engine code on for some time and took it to other local mechanics but none of them seemed to figure out the real issue. I ended up driving from the south bay to Calabasas because of other reviews and hoped for the best solution. The team found the issue and fixed it for a fair price, no up-selling. I wouldn't go anywhere else for the service, this place and Josh specifically gave me a peace of mind I couldn't find elsewhere. More

Great Service Josh was great to deal with. He explained everything that the service would cover. Everything was under warranty. This was my first service call and I Josh was great to deal with. He explained everything that the service would cover. Everything was under warranty. This was my first service call and I would say it was a Great Experience. More

Great service! As always, Josh was wonderful... another great service experience! He always has a loaner available and keeps my updated on the process... would highl As always, Josh was wonderful... another great service experience! He always has a loaner available and keeps my updated on the process... would highly recommend this dealership! More

Superb exeperience with minimal hassle I was very impressed with the sales and closure process. Alexis was a tremendous help throughout the deal from the initial test drive, through configu I was very impressed with the sales and closure process. Alexis was a tremendous help throughout the deal from the initial test drive, through configuration and walking me through the key features. I would highly recommend contacting Alexis who will provide you a rewarding customer service experience. Karen and Julia who also work out the Calabasas location were also highly professional and courteous. Overall, this was a 5 STAR experience for me. More

outstanding service Bob Smith Mini informed me of warranty protection I was unaware of. Fixed everything at no cost! Terrific customer service! Everyone in the service de Bob Smith Mini informed me of warranty protection I was unaware of. Fixed everything at no cost! Terrific customer service! Everyone in the service dept was friendly and helpful. More

EASIEST CR PURCHASE EVER IN One day on the phone with Anthony Ly I want and I took Mini Countryman S . Anthony Ly he was very patient and helpful Thanks for your service . Y IN One day on the phone with Anthony Ly I want and I took Mini Countryman S . Anthony Ly he was very patient and helpful Thanks for your service . Your dealer friend now George: More