Bob Smith MINI

I love their attention to detail. I love how they email me a reminder about my appointment. They ask questions and make sure that I get exactly what I need. I also love their follow up after service, to me a reminder about my appointment. They ask questions and make sure that I get exactly what I need. I also love their follow up after service, to make sure everything was done correctly. More

Very friendly environment and test drive awesome Very friendly environment and the test drive was great. Took me through the canyons and the freeway so I can Fully test the vehicle. Got great negot Very friendly environment and the test drive was great. Took me through the canyons and the freeway so I can Fully test the vehicle. Got great negotiation quote price with warrenty . Overall good experience More

I am very happy with the service I received. Sue was very helpful and friendly. I will be sure to go back when I need my Mini serviced again. helpful and friendly. I will be sure to go back when I need my Mini serviced again. More

It was time for a new car and I was torn between function (Prius) and fashion (MINI Cooper Convertible). I did my homework by reading reviews on consumer reports and doing comparisons on Kelly blue book web (Prius) and fashion (MINI Cooper Convertible). I did my homework by reading reviews on consumer reports and doing comparisons on Kelly blue book websites. I sent inquiries to two dealerships - one to Bob Smith MINI and one to a Prius dealership in LA County. Kirsten left me a voicemail and sent me an email and promised to make my buying experience as painless as possible. I called her back and she was brief on the phone. I liked that and scheduled an appointment with her. I arrived at Bob Smith MINI and Kirsten was tied up so she introduced me to George who "held my hand" through the process. I liked George immediately...calm, understanding, and informative. We went for a test drive and I fell in love with the easy handling, the sportiness of the convertible roof (which adjusts in fractions in case you don't want the whole thing down!), and the amazing sound system. I wanted the car badly but also knew what I wanted for my trade-in and how much I wanted to pay...I didn't want to get the "usual haggling". George and Kirsten were amazing. Got exactly what I wanted!!! AND now I have a new car! So glad I picked the MINI - mileage is much better than my CRV and I would NOT be this happy with a Prius. Bob Smith MINI made the experience as painless as possible and I got hugs on my way out! yay!! More

best car buying experience ever. totally different then the other BMW dealerships I called. They are laid back and friendly. Not pushy, just informative and enthusiastic. I was surprised by the cost of the the other BMW dealerships I called. They are laid back and friendly. Not pushy, just informative and enthusiastic. I was surprised by the cost of the cars for the high quality as I was looking at slightly used Mini's. It was a pleasure and I will stick with this group. More

We are always impressed by Josh's commitment and he always makes our needs a priority and has our best interest at heart. We trust him and know he's reliable and dependable. Thank you. always makes our needs a priority and has our best interest at heart. We trust him and know he's reliable and dependable. Thank you. More

Christina was friendly, fast and courteous. I was in and out well before the estimated time. Highly recommend and will return in the future! Thank you very much, Chris L. out well before the estimated time. Highly recommend and will return in the future! Thank you very much, Chris L. More

Robert was just excellent. He is very down to earth, no nonsense salesman. He provided me with details of all the options and costs before I selected the car I wanted. He spent endless time looking for t nonsense salesman. He provided me with details of all the options and costs before I selected the car I wanted. He spent endless time looking for the car I wanted and showed great excitement when he found it. This is exactly what a new owner wants to see. He went out of his way to have the accessories I purchased installed before I left the showroom. The financial department was equally as considerate. He explained all the options to me and as we added each item to the list (extended warranty), he always stopped to inform me how this changed the actual cost of the car. Very considerate. Service was excellent. More

The service department at Bob Smith Mini is in a word "wonderful". Josh Gates and Christina Langosh have gone above and beyond what is required of them to assist me every time I visit Bob Smith Mini. "wonderful". Josh Gates and Christina Langosh have gone above and beyond what is required of them to assist me every time I visit Bob Smith Mini. Recently, they called me to notify me of two items that had been recalled by the manufacturer that needed replacing. Honestly, I would never had been aware of this recall if it wasn't for their attention to this matter. I brought my car in Josh explained the repairs in detail and he helped me get a replacement hood scoop that was peeling all under warranty. This replacement meant the world to me and if it weren't for Josh, I wouldn't have been able to get that replaced. Most importantly, the recall items turned out to be a huge fix for my car engine performance and my entire car feels like new! I couldn't recommend this place more and the 5-stars go to Josh and Christina. More

Everyone was friendly and a real job to deal with - they call and email for confirmations, they have loaners available easily. Only improvement would be the coffee in the waiting area :) Overall though wa call and email for confirmations, they have loaners available easily. Only improvement would be the coffee in the waiting area :) Overall though was a great experience and I couldnt be happier with my choice of vehicle or where I have it serviced! More