Bob Smith Toyota

The reason for my mixed review: So far, I was happy with their maintenance services, mainly because of Greg and his very helpful, upbeat and honest approach to customer service. I had a very unpleasant inte their maintenance services, mainly because of Greg and his very helpful, upbeat and honest approach to customer service. I had a very unpleasant interaction last time with their sales department (if you're considering buying a car from them, look elsewhere, they will rip you off, but that story would take too long here). This most recent time, another rep (Ara) "helped" me with the maintenance appointment. When I brought the car in, he was tight-lipped, only mumbled something about expired Toyota Care, and the car only needing tire rotation. He told me that the car should be ready in 1 to 1.5 hours. After that, zip. I received no updates, heard nothing. 5 hours later, since I had no number to contact and check on status, I just went to the dealership. Ara checked, the car was ready, but he tried to sell me a cabin air filter replacement. I declined (they charge $55 - of which $20 for the filter - , it's a 2 minute job you can do yourself very easily). No apologies, no word on what was performed or what the next service will look like. This really makes me reconsider if I shouldn't just go to an independent place for future needs. Why should I pay $40 for tire rotation and get such below-average treatment ? I used to like Bob Smith and wanted to support a local family-owned place. More

I have a mixed review. I like their services but I don't like how rude the lady was when you pay for the job. They are a bit expensive but they do seem to repair your vehic I like their services but I don't like how rude the lady was when you pay for the job. They are a bit expensive but they do seem to repair your vehicle. I just really dislike the lady at the desk when you pay. She should be nicer. She has a bit of an attitude. The guys who checked in your car were polite as well as the guy who fetches your car after you have paid. I just don't like the lady at the payment desk and her attitude. I think they need to get a new employee at the payment desk. More

1) long, expensive, and useless testing. whole day 510$ 2) WRONG DIAGNOSE. Bob Smith Toyota told me to replace harness. I refused, and went to independent, non toyota repair shop. After 1 whole day 510$ 2) WRONG DIAGNOSE. Bob Smith Toyota told me to replace harness. I refused, and went to independent, non toyota repair shop. After 1(!) hour of testing (including wiring test) ECM replacement was recommended. for 800$ (work+part). It worked, check engine codes were fixed!!! Two months now, all is fine. 3) RIDICULOUS pricing. BST asked 4000$ for harness replacement. Independent shops will do it for 1200-1500$. As i said before, this diagnose was wrong. Conclusion: i feel my 510$ were paid for nothing, and I’ve lost whole day of my life. 8 Dec 2022, black Prius V More

Service advisor, Patrick, was excellent. He listened to my concerns and was able to address them. He handled my visit with a personable and kind attitude. He illustrates the great customer s He listened to my concerns and was able to address them. He handled my visit with a personable and kind attitude. He illustrates the great customer service I have experienced at Bob Smith since I purchased my RAV4. Thank you. More

The service advisor was very helpful and kept me informed about my car. I have always had a positive experience at this dealership. about my car. I have always had a positive experience at this dealership. More

I purchased my Camry on 3/24/21. Since then I’ve brought my car in for service 3 times, 11/15/21, 3/3/22 and 11/18/22. I have no idea why was done on 11/15/21. On 3/3/22 and 11/18 Since then I’ve brought my car in for service 3 times, 11/15/21, 3/3/22 and 11/18/22. I have no idea why was done on 11/15/21. On 3/3/22 and 11/18/22 even though I had received emails stating my car was due for an oil change I was told at the service department my car didn’t need an oil change. On 1/23/23 I received another email stating, “your 24 month service is coming up.” So, if I bring my car in for service am I coming to told again my car doesn’t need it? More

We were not looking to buy a car, just looking. The friendly, cooperative, and going over and above is what convinced us to make the purchase. They had the inventory of what we were interested in The friendly, cooperative, and going over and above is what convinced us to make the purchase. They had the inventory of what we were interested in and provided all the details. Special thanks to Estela Caudillo for doing all of this for us. If your looking for a Toyota, I would recommend Bob Smith Toyota. More

The staff were professional and made it easy to purchase a new vehicle. I found nothing shady in the transaction and no high pressure. a new vehicle. I found nothing shady in the transaction and no high pressure. More

Greg provided excellent service and was great at explaining what needed to be fixed. Car was ready on time. explaining what needed to be fixed. Car was ready on time. More

One month ago, we took our 2017 Highlander in Bob Smith to check out an issue we were having with our battery draining completely. They didn't find anything actionable to address, except for brake pad rep to check out an issue we were having with our battery draining completely. They didn't find anything actionable to address, except for brake pad replacement and rotor resurfacing. This past week my wife was left stranded due a dead battery. We took it back, and they charged us $365! to change the battery. I do not have much faith that they found the root cause, and if we have continued issues with the original symptom I will never return to Bob Smith Toyota for service or sales. More