Bob Steele Chevrolet Inc.

Bought a 2022 Santa Cruz and several sensors broke On Way Home. They passed the buck and sent me to a closer dealer. That dealer refused repairs under the warranty and passed buck back to Steele Chevy. Ever Home. They passed the buck and sent me to a closer dealer. That dealer refused repairs under the warranty and passed buck back to Steele Chevy. Ever since then Jason and rest of Steele Chevy have refused to return my texts, phone calls, emails and live chats. $1500 in repairs on a $22k truck I literally just bought. They cherry pick the rare good reviews from this website and post them on their own - completely misrepresenting what buyers say. Please shop elsewhere - don’t let prices or their smiling faces fool you - they just want you to sign - and then good luck. More

Bad Experience. I am here still waiting for a shuttle. I dropped my car off yesterday at 9:30 a.m. never heard back from the service dept. I called and finally someo I am here still waiting for a shuttle. I dropped my car off yesterday at 9:30 a.m. never heard back from the service dept. I called and finally someone answered they said my car was done but they are closed now. Oh well right ? They left me stranded. When I bought the new car i paid for some add on which one of them is a car rental, they never offered me. I am elderly woman with health issues and left me without a car or a way back to pick up my car. I had a doctor's appointment but now I can't make it on account of service techs at bob Steele. They just have excuses. Also, they never found the problem I am having with my vehicle that I bought 5 months ago NEW! The service rep Sage was useless. He knew I was calling him but never answered. What is wrong with customer service now days?? I will never buy another Chevy or go there again. Warning to you. I believe the Sales and service dept are in cahoots together in being deceitful, shame on them. What a bad experience! Oh, the reason I went to bob Steele in the first place on account they had a sale ad for a malibu but after i got there they said it was a mistake. hmm.. I am elderly woman and felt I was pressured to buying a more expensive car and with problems they don't fix. Very deceitful dealership. Their rating at BBB is really awful and very bad reviews on dealerrater.com and Facebook. I wished I would have looked them up before buying there. ah 28 hours later finally got my car. Bob Steele do better! More

I had this coupon printed today: Bob Steele Chevrolet, Inc. - 2800 W King St, Cocoa, FL 32926 6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change and Tire Rotation on most vehicles $79.95 *Tire bal Inc. - 2800 W King St, Cocoa, FL 32926 6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change and Tire Rotation on most vehicles $79.95 *Tire balancing, tax, and more than 6 quarts of oil extra. Excludes diesel engines and Corvettes. See owner's manual for specific oil grades recommended by vehicle model. expires: 10/17/2023 I made an appointment for 11:00AM Expected a Bill for $79.95 plus tax. Got a bill for $ 90.24. I got my 2020 Colorado back at 12:47PM. Do the math, a $79.95 coupon does not come to $90.84. My last oil change, the total was $81.41. Witch was great. I expected a little more, they honored their coupon and then some. Bob steel has lowered themselves to using false advertising to get customers. The coupon says it includes a tire rotation, which did not happen and they did not even check the tire pressure. Dustin my service writer was great and did what he could. To surmise Bob STEEL Chevrolet is not even honoring their own coupons and I would not recommend them for service at all. More

Horrible service department! Agreed to quoted price & then it was over $200 more when I picked it up on a Thursday night, barely drove it over the weekend & Monday morning truck Agreed to quoted price & then it was over $200 more when I picked it up on a Thursday night, barely drove it over the weekend & Monday morning truck threw the exact same code. Opened it up & found a wrench was left inside & when the tech shut the hood the wrench bent the engine bay. Sent pics to service advisor & he never responded. Fixed it myself for less than half of what they charged me. Shameful. Will NEVER bring another vehicle here. More

Excellent service, got to my car very fast, diagnosed the issue and repaired as quick as possible. They explained to me everything being done and why it got that way and what needed to be done to be repaire issue and repaired as quick as possible. They explained to me everything being done and why it got that way and what needed to be done to be repaired. very nice waiting area, great coffee. Andrew and Sage were very communicative with me and reached out in person or text throughout my visit. even though I was there for 4-5 hours, I knew where they were in the process throughout the repair, I did sneak off to Sams for a few hours. More

I drove about an hour to look at an f150 and was expecting to work a reasonable deal bringing a vehicle with zero issues, zero damage, new tires and new top, all maintenance on record as well, inste expecting to work a reasonable deal bringing a vehicle with zero issues, zero damage, new tires and new top, all maintenance on record as well, instead of making a deal and giving me a reasonable trade in offer they tried to offer me 21k then came up to 26k even though in the vehicles worst condition the vehicle is worth 30K in this area. Glad I wasted my time and money with these xxxxx. More

I purchased a used car in 12/20 on the very next day it wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be replaced, alignments had to be done numerous times, the compressor had to be replaced, the condenser and the evaporator have to be replaced, the moon roof was damaged, the check engine light will not turn off, the traction control is not working, a sensor on the block causes it to shift roughly AND customer service will offer at most 100 dollars off an over $5,000 cost for repairs. Not only that they want 3300 dollars to just fix the a/c issues when right down the street quoted more than 1,000 dollars less for the same jobs. The shop manager continues to apologize for all that has gone wrong on the car, but after promising to look into it, he never called back despite 2 voicemails. Upon finally getting a hold of him, he pretty much said, "I apologize for all that you're going thru," but too bad. There was a check mark on my diagnostic sheet and that told him he already resolved the issues. HA! He still has yet to send me the Diagnostic information he promised to send. An oil changed took 3.5 hours because the person I was dealing with went to lunch and I couldn't get my car until they came back. Upon the last visit, my car sat at the end of the car wash for over 45 mins. even after I asked to get my car and leave. STAY AWAY FROM STEELE CHEVROLET. More

Came to dealership after call promising an upgrade with little or no increase in price. Made appointment and when I arrived, sales had no idea what I was talking about. Price and trade result monthly price little or no increase in price. Made appointment and when I arrived, sales had no idea what I was talking about. Price and trade result monthly price was much higher than I expected. Came into a little $ and tried again a few weeks later. Low value on trade and less than politeness from sale manager -- could hear him from a distance. Decided to try another dealer and eureka, was given a good deal -- trade in $5,000 higher and nice easy sales experience. Won't be going back to this dealer again for purchase for sure. More