Bob Steele Chevrolet Inc.

8/8/2012...I was referred to Bob Steele's Body shop from satisfied family members for whom have purchased several used vehicles. I went their to see what the cost of my damaged car would be. My son and I en satisfied family members for whom have purchased several used vehicles. I went their to see what the cost of my damaged car would be. My son and I entered the Body Shop office, it was very neat and tidy. We then went to the counter, employees at the desk were 3 women & 1 man. I asked who I would need to speak with to find out the cost of my car damage. I explained that we had a high deductible and wanted to see if it was something we could handle out if pocket, or file under ins. When I finished all 4 employees started snickering and laughing. I looked at my son then back to them to insinuate (is someone going to help us). After a moment the lady looked at the gentleman and said I guess your up you get this one. I felt very uneasy as if we were bothering them... Nick came out did the estimate and was much more pleasant to talk to. Awkward 1st Visit S. & Z. More

My last experience was the best I have ever had buying a new car. Everything was explained completely. I knew how to operate all the gadgets in my new car before I left the dealer. That is a 1st. new car. Everything was explained completely. I knew how to operate all the gadgets in my new car before I left the dealer. That is a 1st. More

We went to the dealer to test drive an Equinox. Ended up driving it home. We were the first customers of the day and told we'd get a great deal for that. Have not had much customer service as it has not nee driving it home. We were the first customers of the day and told we'd get a great deal for that. Have not had much customer service as it has not needed service yet. Brian, our sealed rep was excellent in selling the car. We were very pleased with his sales performance. However, when we started talking price an older sales rep took over. He was "old style salesman" and was a turn off. He almost lost the sale for Brian. I was ready to walk out. He was friendly enough, but typical car salesman of yesterday. Pretty sure we did not get deal of the day. Didn't like him taking over the final sales. We arrived about 0930 and left the building about 1400 or so...way too long. We'll see how the next three years go for service and customer satisfaction, which will make or break us from return business at this location. We are very happy with the vehicle though, 2012 Equinox LTZ. More

I had high hopes for Bob Steele Chevy, but they managed to perpetuate the stereo-type of a used car salesperson. They have internet prices which are "no haggle". We were looking at a truck on their websi to perpetuate the stereo-type of a used car salesperson. They have internet prices which are "no haggle". We were looking at a truck on their website and later saw the same truck posted on Craigslist for $900 cheaper. Apparently they have 2 employees that update the internet sales website. We called in the morning to say we would drive over that night to look at the truck, as we live 60 miles away. From the time we called to the time we arrived at the dealership, the cheaper Craigslist ad was removed and then re-posted for $900 more, which then matched the price on the dealership website. The initial salesperson we were dealing with stated we would work with the cheaper Craigslist price. When we actually sat down to talk about financing, he came back with the fact that the Craigslist price was also the higher price. I had the cheaper Craigslist ad in an e-mail. When I went to click on it, it then stated that the ad had been deleted by the author. By doing a Google search, they posted the very same vehicle on 5/17, 5/24 and 5/29 for the price of 34K. The day someone expresses an interest in the vehicle, the Craigslist ads are all deleted and it is re-posted for $34,900 and our salesperson disavows any knowledge of what the internet sales dept. did. If they had come to the table and said they would be happy to sell the vehicle for 34K, we could have done a deal. On principal, we are not going to deal with "bait and switch" tactics. After we expressed our disappointment, the salesman said, is that all it will take, $900, we can work on that. Unfortunately the trade-in quote was also insultingly low. As we're getting ready to leave, he even says, with the trade in, is it a problem of a few thousand dollars? That's correct. We're not idiots. We were offered 4K for a vehicle worth at last 7K as trade in. A dealership selling it used would get at least 10K. We came to the table stating we already had financing, they obviously did not want to sell us this truck. We did not drive 2 hrs. round trip to waste everyone's time. Which brings us to the other sketchy practice we discovered. This truck had been owned by the dealership for greater than 1 yr. The Carfax stated the vehicle had 38K miles on it when purchased at auction and only had 1 owner. A year later it has 45K. When asked about the discrepancy, we were told the managers were using it as a "demo" vehicle, meaning they drove it home. Turns out the GM drove it for 6 months, which is where the majority of those 7000 miles came from. So it is no longer a 1 owner vehicle and no oil changes have been reported on the Carfax in the past year. The managers are welcome to continue driving it around as a demo vehicle. A different salesperson (Jimmy) was with us for the test drive and he was perfectly nice and polite. We'll give our hard-earned money to a dealership with more integrity. More

I went to this dealership after my 2003 chevy S10 had blown several head gaskets. I was given a comprehensive assessment of my damages and repair costs. I assessed my options and decided to purchase a ne blown several head gaskets. I was given a comprehensive assessment of my damages and repair costs. I assessed my options and decided to purchase a new used vehicle. I went into the dealership with a general car type in mind. Elyssa was the representative that came outside to assist me. She was very polite and personable. She asked several questions asking what *I* was looking for in a vehicle. She was not trying to push a new behicle on me from the start. She listened to what I had been thinking and at first showed me some of the used models that were avalible on thier lot. She then stated that it would not be a bad idea to at least look at new vehicles. I accepted. She was very knowlegable about the different aspect of different models that were avalible and she was honest in her statements. When it came time for my decision and purchase, Elyssa was very helpful and made every effort to work with me in negotaitions for price and to get the best deal for my trade-in. I would recommend to anyone and everyone to use this dealership when looking for a vehicle or for service on the one they have. I would definatley recommend Elyssa be the sales rep that they use also. More

Visited the dealership after seeing a vehicle I was interested in on their web site. The sales staff welcomed me and asked if they could help. Elyssa showed me the models I was interested and offered a interested in on their web site. The sales staff welcomed me and asked if they could help. Elyssa showed me the models I was interested and offered a test drive, which I accepted. After the drive I told her I would be visiting other dealers before making a decision. She thanked me for visiting, no sales pressure, and hoped to see me soon. Returned the next evening after visiting 2 other dealers and met with my sales rep again. She was again very friendly and polite and when I told her I was ready to buy she said she would get the keys, just in case another customer came in to look at the same car. There wasn't any of the multiple discussions between my sales rep and the sales manager (wish I remember the name, was extremely striaght forward on the whole process). We began with the price listed, I proposed a price, and was satisfied with their counter-offer. Reached an agreement on the price and financing (Travis was great) within an hour. I told them I would return the next evening to take delivery. When I arrived everything was ready just as promised. I was introduced to a few more of the sales staff and did a final inspection of the car. Everyone I came in contact with was very friendly and seemed to be more interested in taking care of me as an individual rather than pushing to make a sale. More

my high rating is because of the excellent service I received. No one was pushy with me and I was treated as iif I was family. I got the car that was right for me and my needs. I give God the glory for received. No one was pushy with me and I was treated as iif I was family. I got the car that was right for me and my needs. I give God the glory for putting the right dealership in my paath. I have siiv told others of my experience there and two others have purchased cars from Bob Steele. More

Knew exactly what choice of 2 vehicles I wanted, and had looked at/driven both at another dealership in town. So basically at this point I was looking for 2 things : 1) best price, 2) best service. I asked looked at/driven both at another dealership in town. So basically at this point I was looking for 2 things : 1) best price, 2) best service. I asked for their prices, I made it clear I was buying cash on the barrel-head. Went inside with young sales guy who went to get prices. He brought back "sales mgr" who was a real bully. And I quote..."this is how it's going to work...you need to decide between these two, and the only way to do that is to go for a drive in both then come back and tell me which one you like & I'll tell you a price". When I made it clear I was not interested in that method, he left. I asked for a business card, and started to receive a run-around from another employee..."have you driven (their 2012 model they are currently pushing)"...blah blah blah. I walked out, went to the dealership I had been at earlier (who had rattled off the price the first time i asked and did not try to intimidate me) and handed them a check and drove my new vehicle home. Sad thing is, I really liked the young sales guy and probably would have bought at this dealership until the sales manager tried to bully me. Also, when I got home I looked at the vehicles online, and the price listed there was only a few $ more than I paid. If I had known, again, I probably would have still bought here b/c I like young motivated employees like the initial sales guy I spoke with. More

Linda Premo was very professional from the beginning and down to earth, realistic. Linda knows her stuff but does no make you feel intimidated or uncomfortable at all. In fact, she made us feel very comfort down to earth, realistic. Linda knows her stuff but does no make you feel intimidated or uncomfortable at all. In fact, she made us feel very comfortable. She has been the absolute best salesperson I have ever bought from, I have bought 6 new and 2 used cars in the past 22 years. Travis Kittleson was very pressional from the beginning and also down to earth. Realistic, honest, funny and impressed the heck out of my 8 year old son because of his racing experience. He also has a cool accent. We were at the dealership for the norm 3 hours or so but it felt like only a couple. I highly recommend this dealership and really recommend Linda Premo and Travis Kittleson to finalize the deal and I am grateful that they both gave me and my son an opportunity to own new "used" car. Jana Hutchins 772-713-4006 More

I was looking to get out of my sedan abd into a more versital vehicle. I heard about a sale that Bob Steele Chevrolet was having and stopped by thier Croton site and found the perfect car, an SUV. They versital vehicle. I heard about a sale that Bob Steele Chevrolet was having and stopped by thier Croton site and found the perfect car, an SUV. They worked very hard at getting me a great trade in and the price that I was able to pay. Should I ever need another car, I would go back to Bob Steele Chevrolet. More