Bob Steele Chevrolet Inc.

I bought a new Chevy Malibu 2 days ago. They charged me $2000 OVER MSRP. They told me they were giving me $2000 for my trade in but actually charged me $2000 over MSRP. I went back there the next day and a $2000 OVER MSRP. They told me they were giving me $2000 for my trade in but actually charged me $2000 over MSRP. I went back there the next day and asked the sales manager why I was charged more than MSRP and showed him the sticker price left in my car. He took me out in the new car lot and showed me the additional separate price sticker on their new vehicles that adds $2000+ dollars to the MSRP if a trade in is accepted. I didn't even realize that and have never heard of an additional price sticker that adds $2000+ to the MSRP. Why didn't they tell me they were just paying nothing for my used car so I could have sold it to a private party? If you still want to shop there be EXTREMELY sure of what the real deal is. In this economy everyone should be paying less than MSRP rather than $2000 more. This is the first time I have even paid MSRP, not alone $2000+ more. My financing was 0% with $5000 down and "supposedly" $2000 for my trade in. In their defense the finance lady told me if I had to pay interest on the loan it would amount to much more than the $2000 extra. Since this purchase was made only a few days ago I have yet to write my comments to the dealer until I receive the satisfaction survey form. Additionally a friend of mine bought the same vehicle new in 2008 (mine is a 2009) for $22,000 including matenance warranty. He was aware of the real cost of the vehicle based upon his past experience. I paid almost $5000 more. He did finance a part of his purchase with an interest bearing loan so that may make up for some of the descrepancy but not much. I also had a difficult time trying to get the warranties I had purchased deleted because the finance lady was trying to "save" the sale. She can be very nice and she can be intimidating, depending on the circumstances. I know they were all just trying to do their job and make as much money as they could but I think too much at my expense. I did agree to the purchase without realizing it's totality. Contract law should require the same 3 day right to change one's mind on an auto purchase as they do on most other purchases. I try to paint a fair picture of the interaction. More

After being the victim of a hit and run in a parking lot, I was sent to Bob Steele's Body shop through geico express repair. What a mistake. Their first attempt to repair my vehical, resulted in a fender I was sent to Bob Steele's Body shop through geico express repair. What a mistake. Their first attempt to repair my vehical, resulted in a fender and bumper that did not line up and dust particals in my paint. The second attempt, resulted in shoddy prep work as the new bumper that was put on was not sanded before being painted. The third attempt was as disappointing as the first. They were able to put the time in to buff out the fisheyes and dust particals in the paint. They sanded the bumper down to a smooth finish, and they also left beautiful buff scratches across my fender. I did not take it back for a four visit. Do I recommend this body shop, NO. When they say express repair, they mean, your vehical will be rush through with out and eye for detail. The end result will be something you will not be happy with, unless of course you dont care what your vehical looks like. Oh, and I forgot to mention the amount of overspray they left of my vehical. I am now waiting the 4 to 6 weeks required after new paint to cure, so that I can take it to a independent detailer and have it done correctly. This of course will be paid for out of my pocket. Beware of this reapir shop. While Geico had every good intention, the fellows that did the work care nothing about your vehical. More

I was a victim of false advertisement and poor customer service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was onl service by Bob Steele Chevrolet. On their website & Yahoo.com they listed a 2007 Hyundia Elantra as an upgraded 'Limited' model; however, it was only a lower GLS. Look up these trims on Kelly Blue Book & you'll see the Limited is valued $1,125.00 above the GLS model. I was suspicious b/c I looked up the models myself & leather seats is STANDARD on the Limited, but the Internet pic of their "limited" looked like cloth. So, before driving 75 miles to see it, I wanted them to verify for me. It took me 3 days of heavy pushing to get them to verify the trim model. In the mean time, here are some comments from their Internet Sales Department: "I understand your time is valuable and your gas... Can you make it later on today to take it for a drive?" "Please excuse the confusion, we are a Chevrolet dealer, not a Hyundai dealer." "You asked about the model and it was answered to the best of our ability." FINALLY ON THE THIRD DAY THEY GET IT RIGHT!!! "There are no markings on the rear of the car so I had my GM check and it is a GLS." Finally, they check with their General Manager and it is a lower priced model. BUT DO YOU THINK THEY CHANGED THEIR AD?? NO!!!!! UNBELIEVABLE WHAT THEY GET AWAY WITH!!! Bottom line: Don't trust what they have listed for their used cars. VERIFY if you DARE do business with them. It can make a $1,125.00 difference or more when you go to negotiate a price. More

I discovered this dealership when GEICO sent me there to have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping l have my car repaired in the body shop. I was so impressed with the great service workmaship, and follow up with me that I added them to my shopping list when I was going to purchase another car. I shopped there as well as several other dealerships in the area. I was treated the best at this dealership by far.I did by my new Tahoe from them. John told me that they have been in business here in Brevard for over 30 years. With the service and deal that I got I can understand why. More

What a great car buying experience! My sales consultant really listened to what I needed. Good price and the employees were so helpful. really listened to what I needed. Good price and the employees were so helpful. More

I just bought a new car form Bob Steele Chevrolet and it was the best experance we every had buy a new car, This is my 10th new car in three States so I know what I'm talking about. was the best experance we every had buy a new car, This is my 10th new car in three States so I know what I'm talking about. More

My daughter brought her 2003 Surburban in for a loud engine knock. The mechanic listened to it and said it had a bad rod and would cost $5000.00 to replace the engine. She said no and to remove the oi engine knock. The mechanic listened to it and said it had a bad rod and would cost $5000.00 to replace the engine. She said no and to remove the oil pan and verify the bad rod. The rod bearings were all good so the mechanic proceeded to check the cam and said it had a bad lobe, sheared off, but they could replace it for $4700.00. At this point, my daughter, a single mother, told the service dept to put her car back together and she would have it towed to a shop that would replace the cam for around $1200.00. Your service dept charged her $240.00 for their lousy service. I bought a new care from you in 2000 and have always had it serviced by you. But, you can be assured that neither I nor anyone I know will ever utilize Bob Steele Chevrolet again. W. P. Helms, 321-453-6582. Her car was towed to another shop on 15 Mar where it is being repaired. More

would not recommend this dealership to anyone i work in the public daily and will pass this information along false advertising while i talked to the general manger he had nothing to say positive he must the public daily and will pass this information along false advertising while i talked to the general manger he had nothing to say positive he must really enjoy smacking his gum while i was talking to him the sales person was really great MARK to bad there wasnt better management this happened in cocoa fl also am making a complaint to attorney general More