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Bob Tomes Ford
McKinney, TX
1,883 Reviews
At Bob Tomes Ford in McKinney, just minutes from Dallas, Frisco, Prosper, and Plano, we hope to provide the best shopping experience for your next Ford car, pickup truck, or SUV. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We ...
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,883 reviews
Verified Customer
October 09, 2024
Started off great. Levi was helpful and got to a deal quickly on the truck I came in to look at. Truck was not ready to take home that day so I was given a loaner. W Levi was helpful and got to a deal quickly on the truck I came in to look at. Truck was not ready to take home that day so I was given a loaner. Was told I would receive my paperwork via email. Was texted a couple days later the truck was ready, but when I got there, it was not ready. Still had not received my paperwork. Waited a couple of hours and sales manager (Blake) then told me it had an error code and needed a few more days for repair. Was provided an upgraded loaner and also comped a maintenance plan (Blake tried to make things right). Was given my paperwork on USB drive after asking for it, but when I checked it the next day it belonged to someone else. I am still waiting for my truck. Things happen and I realize you cannot do a lot if the truck has issues from the factory. What is not acceptable at all, though, is giving out the wrong financial documentation from another customer. That is completely in control of the dealership. UPDATE: Received my truck in great condition after the issue was resolved. Service went the extra mile, the Sales Manager checked with me to make sure I was informed, and overall the dealership was a positive experience. I would still like the Finance department to fix their issues with protection of personal data. In today's world that should be a priority. More
by matthewjohns
October 08, 2024
Great experience. I will buy my next truck from them! Too easy to buy a truck! I will buy my next truck from them! Too easy to buy a truck! More
by gharris0473
October 08, 2024
Normal dealership, lure you in and not have what they promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reas promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reasonable deal. More
by Ford #1
Employees Worked With
Other Employees :
Angel was a great help when our sales lady couldn’t see us that day.
October 05, 2024
After repeatedly telling the financial manager we did not want any of the add-ons. We got home and realized that is exactly what he did but in a different way. We are in the process of working to have them r want any of the add-ons. We got home and realized that is exactly what he did but in a different way. We are in the process of working to have them removed but have just about decided to give up and take our loss. More
by JOBERTM
Employees Worked With
