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Bob Tomes Ford - Service Center

McKinney, TX

4.5
106 Reviews
Call Service Center (214) 544-5000

106 Reviews of Bob Tomes Ford - Service Center

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July 27, 2023

Great service work completes on time as promised I would recommend there work and service manager kept me informed at all times More

by Catfish13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Felton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Bob Tomes Ford responded

Catfish13, thank you for sharing 5-stars! We're glad to hear our team provides great service and earned your recommendation! We appreciate your feedback and look forward to serving you additionally in the future. Best wishes!

July 26, 2023

The personal attention is first class. Every employee is very personal, professional, and thorough. Enjoyed working with them. Thank you! More

by Bill Dempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan in service, checkout staff and all the people I passed or engaged for any reason
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Jul 26, 2023 -

Bob Tomes Ford responded

Bill Dempsey, thank you for sharing 5-stars! We're happy to hear our team is personal, professional and thorough! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 15, 2023

Austin was my service advisor. He kept me up to date on my car and when I could pick my car up. Great customer service. I will definitely go back if need be and I will ask for A More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Service Advisor
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Jul 15, 2023 -

Bob Tomes Ford responded

Becky, thank you for sharing 5-stars! We're pleased to hear Austin kept you up to date and provided great customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Jul 15, 2023 -

Becky responded

Because my service advisor was so great I will definitely be back at this dealership because I was well informed what y car needed and the cost

Jul 15, 2023 -

Becky responded

Great customer service

Jul 15, 2023 -

Becky responded

Workmanship was excellent

Jul 15, 2023 -

Becky responded

I needed my fog light replaced

Jul 15, 2023 -

Becky responded

How many more responses

Jul 15, 2023 -

Becky responded

I have already responded

Jul 15, 2023 -

Becky responded

I have already responded

Jul 15, 2023 -

Becky responded

Thank u

Jul 15, 2023 -

Becky responded

Too many responses

Jul 15, 2023 -

Becky responded

Service communication was good

Jul 15, 2023 -

Becky responded

I’m done

Jul 15, 2023 -

Becky responded

I’m done

Jul 15, 2023 -

Becky responded

I’m done

June 23, 2023

Ivan was amazing and kept me up to date on my trucks progress. The dealership is busy so I understand delays. Thank you for getting my truck running! More

by matt.combs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ivan in Mainteance
Report | Print
Jun 23, 2023 -

Bob Tomes Ford responded

matt.combs, thank you for sharing 5-stars! We're happy to hear Ivan kept you up to date and helped to get your truck running! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 14, 2023

Very professional and always super helpful. They are also very timely with services, my vehicle was in and out in 24 hours! More

by ALICAT225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Jun 14, 2023 -

Bob Tomes Ford responded

Alicat225, thank you for sharing 5-stars and noting professional and helpful team. We appreciate your feedback regarding a timely experience and we look forward to serving you additionally next time. Thanks again!

June 13, 2023

Went for an oil change. Service was completed quickly and accurately. Will continue to use them. More

by Cp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with any of these people
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Jun 13, 2023 -

Bob Tomes Ford responded

Cp, thank you for sharing 5-stars! We're happy to hear our team provided quick and accurate service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 13, 2023

Very unhappy poor customer service from ANDY, he was in a rush, negative and not explained or not sure if Bob tomes changed the way how they treat their customers, been long time customer abd bought 3 cars h More

by HUERTA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service oil change department (Andy)
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June 12, 2023

I was treated well, even though all the repairs were not completed. They will let me know when they have a vehicle I can drive. Then they will be able to complete the repairs. The air conditioner needs to b More

by JEFFLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Ivan in the service department.
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Jun 12, 2023 -

Bob Tomes Ford responded

JEFFLAN, thank you for sharing 5-stars! We're happy to hear our team treated you well! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 12, 2023

I come to dealership for oil change because dealerships have not pushed product down my throat like jiffy lubes. This time you tried adding on over $200 of junk when I said just oil change. Truck has 16k m More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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June 12, 2023

Great, people were friendly and helpful 👍. Explain everything about what was happening and how it was going. More

by gflodene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bass
Report | Print
Jun 12, 2023 -

Bob Tomes Ford responded

gflodene, thank you for sharing 4-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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