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109 Reviews of Bob Tomes Ford - Service Center
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Verified Customer
June 09, 2023
Dropped my truck off and got a ride to work, service was completed ahead of schedule, got picked up from work and brought back to the dealership. The care for Customer satisfaction is priority at Bob Tomes completed ahead of schedule, got picked up from work and brought back to the dealership. The care for Customer satisfaction is priority at Bob Tomes Ford! More
by RAY.HAMBRICK
Employees Worked With
Mike my service advisor. Both of the concierge Drivers
June 09, 2023
Very friendly, easy to work with and quality in getting all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you More
by Jevema76
Employees Worked With
June 09, 2023
I come in for specific thing and end up being push to do not needed services, every time. not needed services, every time. More
by Kuolmadool
Employees Worked With
Other Employees :
No, Brandon Tomes, Garrett Breen
February 16, 2023
I've got a 2021 F250 Diesel that had a small oil leak from the factory. I got online and set up an appointment. I show up and guess what, they don't have the appointment in their system. No big deal, t from the factory. I got online and set up an appointment. I show up and guess what, they don't have the appointment in their system. No big deal, they sign me in and they take the truck. No loaners available. II get no update so I have to call them 4 days later to get an update, They said it was a seal at the Turbo. Interesting since the leak was up front. I'm not convinced they even looked at it. They had it for two weeks. I get it back, same problem. I take it back a few weeks later to get the same problem fixed and they still have it. This is the end of the third week this time around. When you call up there your lucky to get someone on the phone. You generally have to leave a message. Your even luckier if they call you back. So here I am making payment's on the truck that I don't even have for almost two months. What has happened to customer service? In fairness, I got a call from the service representative two days ago and he admitted they dropped the ball. Said he would get it taken care of. Hopefully they do but I have my doubt's. Regardless, I am without a truck, no loaner and no hope in the future for a resolution. DON'T TAKE YOUT VEHICLE TO THEM FOR SERVICE!!!!!!!!!! More
by jbarnett
Employees Worked With
Brody
January 04, 2023
Very disappointed with this dealership this is the second time i ve made an appoinenr to get my oil changed and when i show up they tell me its gonns be a 3 hour wait. What is the purpose of making an appoin time i ve made an appoinenr to get my oil changed and when i show up they tell me its gonns be a 3 hour wait. What is the purpose of making an appointment the service department is the worst i ve ever seen at any dealership and after today i will take my business elsewhere and wouldn t recommend this place to anyone More
by Rstory25
Employees Worked With
John
November 16, 2022
Scheduled an appointment for a recall two days ago, and the dealer confirmed parts were in stock. Today was the earliest available appointment. Arrived at 7:00AM this morning to leave the car for repair the dealer confirmed parts were in stock. Today was the earliest available appointment. Arrived at 7:00AM this morning to leave the car for repair and was informed they no longer had the parts, and we should "try again" after Thanksgiving! When they take the appointments, they should hold the parts required. And then to suggest that the same fiasco may happen each time we try to get the recall addressed is inexcusable. Based on my apparently unrealistic expectation that confirmation they had the part, and a scheduled appointment, meant I could anticipate the repair would be performed. I spent 4 hours driving to retrieve the car from my daughter who is away at school only to be informed they no longer had the part. If they could at least have called last night, it would have saved much of the inconvenience. More
by ApparentlyUnrealisticExpectations
Employees Worked With
To disgusted to get a name.
July 11, 2022
Was having a problem getting my Lincoln serviced. Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communicati Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communication while we waited for a specific part. I appreciate his reponse and the way he handled my frustration. More
by nmcafee
Employees Worked With
jovanni
June 03, 2022
Was having issues with a recall on my Raptor, had it addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in work addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in working order. Appreciate the fact that contact was made daily to update. This is how customers should always be treated after spending $$$ on a purchase. Thank you for your consideration! More
by snm65
Employees Worked With
Jovanni
