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Bocker Auto Group

Freeport, IL

4.9
504 Reviews
TOP REASONS TO BUY AND SERVICE YOUR VEHICLE WITH THE BOCKER AUTO GROUP -We hire local employees many that have been with us for over 20 years -Family owned and operated in Freeport since 1971 -Best FREE Shuttle Service in Freeport and Stephenson Country -We will pick up and deliver your vehicle upon request -No pressure, hassle free buying experience from the most friendly & knowledgeable GM Certified Sales Team -Best in the region 20 years in a row New Car Dealer -Among the Best in the region Used Car Dealer and Service and Body Shop -Stephenson County's only GM Certified Dealer -Stephenson County's largest New Car and Truck dealer -We sponsor many local event and charities for our local schools and benefits -Quick Stop Oil Change - Stop in anytime to have your fluids checked, tire pressures adjusted, and oil changed with no appointment -Comfortable waiting area with free coffee, water and WIFI
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801 E. South Street

Freeport, IL

61032

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Showing 504 reviews

June 22, 2018

Once and Done I saw an advertisement on the internet for special discounts and it sparked my interest in seeing what kind of deal I could possibly make. I was gree More

by mjankney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten, Chuck Hays, Mike Haffele
Jun 24, 2018 -

Bocker Auto Group responded

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Trade In Experience Stopped in Bockers Service department to have my Traverse worked on and while waiting I perused some of the used Pickup trucks on the lot. Seeing a c More

by pandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Marten
Jun 24, 2018 -

Bocker Auto Group responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bocker Chevrolet Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Check engine light Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Ha More

by SMECHLING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jul 10, 2018 -

Bocker Auto Group responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to discuss this with you. If you are willing, please reach out to us at (815) 235-2121 so we can work towards a resolution.

June 22, 2018

Used Car Purchase From our initial inquiry through signing the closing documents the team at Bocker was great to work with! We are repeat customers and we will be back More

by jeff.norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haffele
Jun 24, 2018 -

Bocker Auto Group responded

Jeff.norton, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I will be sure to share you kind words with Delbert, Brandon, and Mike along with the rest of the team. I hope you are continuing to enjoy your purchase from Bocker Chevrolet Buick GMC. We can’t wait to see you for your next servicing appointment! Best, The Bocker Chevrolet Buick GMC Team

June 21, 2018

Service repair Very kind and respectful. GREAT customer service! Offered to take me home while my vehicle was being serviced. Awesome experience! Reasonable time fra More

by Rachel Stewart satisfied customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Bocker Auto Group responded

Thanks for your outstanding review, Rachel! I'm very happy to hear that Wayne was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

June 21, 2018

Always the best buying experience. Dean, Chuck, Gary and Mike went out of their way to make sure we had a great experience and an awesome deal. Service like this is why we keep coming More

by Jeremy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Hays, Mike Haffele
Jun 22, 2018 -

Bocker Auto Group responded

Hello Jeremy and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dean, Chuck, Gary and Mike were there to provide you with such exceptional service! Thank you again and congratulations on your new car! Best, The Bocker Auto Group Team

June 19, 2018

Job well done! My wife took the car to Quick Lube for an oil change and they realized that the car was due for a tire rotation as well. Not able to wait that long, More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Wallace, Kyle Sieffert
Jun 21, 2018 -

Bocker Auto Group responded

We cannot thank you enough for this glowing review of our service center, Rick! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, The Bocker Chevrolet Buick GMC Team

June 15, 2018

Oil change and more The service was reasonably quick as there were two people ahead of me. The review of other areas indicated some other items needed attention as well. More

by dave.bark76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wallace, Kyle Sieffert
Jun 18, 2018 -

Bocker Auto Group responded

Dave, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker's Service Department. Best, the Bocker Automotive Team

June 15, 2018

Another great expierence This is our second vehicle purchase from Chase. He always finds us the best deal, and puts us in exactly what we need! Bocker is our dealer for life! More

by Swansman89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Euell
Jun 18, 2018 -

Bocker Auto Group responded

Thank you for taking the time to leave this review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best, the Bocker Automotive Team

June 12, 2018

Very professional and personable Brandon was very personable and no pressure he went out of his way to answer all questions after the sale he voluntarily come into the dealership on h More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Bocker Auto Group responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Best, the Bocker Automotive Team

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