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Bocker Auto Group - Service Center

Freeport, IL

4.8
213 Reviews

213 Reviews of Bocker Auto Group - Service Center

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December 13, 2018

This time was a quick service. Just needed the oil changed. Used the Quick lube service. It was just that quick and friendly service. The waiting area was great, though the time wa More

by BobP.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chase Euell
Dec 14, 2018 -

Bocker Auto Group responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving quick and friendly customer service and a comfortable place for all our guests during their visit at our dealership. Best regards, -Bocker Chevrolet Buick GMC Team

December 13, 2018

Great guest services People have a tendency to avoid dealerships because the cost is usually a little high than other small shops and quick lubes. The phrase " you get wh More

by Bbulldawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

Bocker Auto Group responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best regards, -Bocker Chevrolet Buick GMC Team

December 11, 2018

Excellence in Service!!!!! My experience with Brandon Busker and the way he takes care of us and our Buick Enclave is the best!!!! We are impressed with the quality and servi More

by dschmid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

Bocker Auto Group responded

We're excited to hear that Brandon took care of you and that everything went very smoothly. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new Buick Enclave for a long time to come. It was truly a pleasure working with you. Best regards, -Bocker Chevrolet Buick GMC Team

December 08, 2018

Oil change I need a oil change took them 30 minutes they were very friendly too. And I got there 30 minutes before closing and they didn't mind at all🙂 More

by rogerswartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wallace
Dec 09, 2018 -

Bocker Auto Group responded

Thank you for this glowing review of our service center. We know how valuable your time is and we aim to provide fast, friendly, and efficient service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best regards, -Bocker Chevrolet Buick GMC Team

December 07, 2018

They are super! As always the guys in the service area were great! Plus they get the work done in a timely manner. Wouldn’t go any where else More

by wemotko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chase Euell
Dec 09, 2018 -

Bocker Auto Group responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best regards, -Bocker Chevrolet Buick GMC Team

December 07, 2018

Repair headlight Headlight replaced and works excellent. I was told that it is difficult to replace on own. The actual service was 30 to 60 minutes. Cost was expens More

by timbarrette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2018 -

Bocker Auto Group responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Bocker Chevrolet Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, -Bocker Chevrolet Buick GMC Team

December 06, 2018

Quick, Friendly and Efficient Service My title says it all! The people are friendly, the service was excellent and it didn't take all day to get it done. Everyone made it a great experie More

by pamb7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Allen
Dec 09, 2018 -

Bocker Auto Group responded

Thanks for your outstanding review! We're glad to hear that our team was quick, friendly, and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, -Bocker Chevrolet Buick GMC Team

November 29, 2018

Recall service Bocker always does a great job! The service dept is friendly and professional. Love that they vacuum the interior after an oil change. I've purchase More

by ljas61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Flanagan
Dec 09, 2018 -

Bocker Auto Group responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best regards, -Bocker Chevrolet Buick GMC Team

November 27, 2018

Tire replacement I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be More

by TParkin550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Bocker Auto Group responded

It was our pleasure! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

November 22, 2018

Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba More

by G.TRUCKENMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Bocker Auto Group responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Bocker Chevrolet Buick GMC Team

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