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Bocker Auto Group - Service Center

Freeport, IL

4.8
168 Reviews

168 Reviews of Bocker Auto Group - Service Center

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July 09, 2018

Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for More

by madmetzger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich, in quicklube
Jul 09, 2018 -

Bocker Auto Group responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bocker Chevrolet Buick GMC Team

July 07, 2018

Oil change In & out as promised..very timely. PLUS. ... I paid cash and he handed me back a $20.00 bill saying it stuck to another bill. very appreciative of h More

by Marylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wallace
Jul 09, 2018 -

Bocker Auto Group responded

This review was a pleasure to read,Marlyee. The Bocker Chevrolet Buick GMC service center works hard to provide every guest with timely, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best, The Bocker Chevrolet Buick GMC Team

July 05, 2018

Help with a tire! Thank goodness I stopped in, I had a screw in my tire, and was loosing air fast. They fixed the tire in no time flat. More

by saltensey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Bocker Auto Group responded

saltensey, thank you for your kind words about our service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best, Bocker Chevrolet Buick GMC Team

July 04, 2018

They always take really good care of me!! Bocker always does an excellent job!!! They take really good care of me and gets the job done in a timely manner? I highly recommend them! More

by Ashley D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Bocker Auto Group responded

Ashley, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Bocker Auto Group satisfied. We are very appreciative of your 5-star review We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Bocker Chevrolet Buick GMC Team

July 02, 2018

Professional and courteous. Everything was handled very well. The service department was extremely busy that day, so I did have to wait longer than expected. The service depart More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the names of the service people involved. Sorry.
Jul 06, 2018 -

Bocker Auto Group responded

Hi CC, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We look forward to seeing you again. Take care! Best, Bocker Chevrolet Buick GMC Team

June 28, 2018

Great customer Service Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my la More

by rlpm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten
Jun 29, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

Jun 29, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Bocker Chevrolet Buick GMC Team

June 25, 2018

Excellent Gary is one of the nicest friendless professional guys. 1st time having contact with Melissa she was most helpful in getting estimates and getting i More

by koester2012bliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Meinders
Jun 27, 2018 -

Bocker Auto Group responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. -Bocker Chevrolet Buick GMC Team

June 25, 2018

Just checking. I came in with three issues that evidently wasn't bad enough to do anything with just yet. He explained what the issue could be and suggested I keep a More

by rata2e1952
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wollny
Jun 27, 2018 -

Bocker Auto Group responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. -Bocker Chevrolet Buick GMC Team

June 25, 2018

The thing broke, they fixed it. I had a problem with my gear-shift... It woild not recognize that the car was in park and allow me to take my key out... They were able to fix it in l More

by chad.hersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -Bocker Chevrolet Buick GMC Team

June 25, 2018

BOCKER AUTO GROUP SERVICE Always quick service from friendly, helpful, and professional people. Always feel that whatever work is done, it was done only if necessary & work c More

by cb51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 27, 2018 -

Bocker Auto Group responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. -Bocker Chevrolet Buick GMC Team

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