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Bocker Auto Group - Service Center

Freeport, IL

4.8
192 Reviews

192 Reviews of Bocker Auto Group - Service Center

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July 31, 2018

Great service The people were very nice, the facility was very clean. They took their time but not too much time. I was unable to get my tires rotated, but I did ni More

by sraymer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 02, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to share your feedback with us, Sraymer. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your vehicle. Kind regards, Bocker Chevrolet Buick GMC Team

July 17, 2018

Perfect ....everything done timely, reasonably priced, quality work, friendly knowledgeable staff. Kept informed. Great place to wait. Everyone looking out fo More

by Denali pjc111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Bocker Auto Group responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. Thank you so much for your recommendation of our service center. We look forward to working with you again! -Bocker Chevrolet Buick GMC Team

July 16, 2018

work done on front wheel hub friendly, work done in timely manned. always get service each employee knows what needs to be done and does work carefully and cleanlly.Would recomm More

by dlbook2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Shenberger
Jul 17, 2018 -

Bocker Auto Group responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We appreciate the excellent review! -Bocker Chevrolet Buick GMC Team

July 14, 2018

Engine replacemkent I needed an engine and they replaced it. April was so helpful and kept on letting me know what was going on. Keep up the good work! More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2018 -

Bocker Auto Group responded

Laurie, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they April was there to take care of you! Thank you again and we look forward to working with you in the future! Best, The Bocker Chevrolet Buick GMC Team

July 09, 2018

Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for More

by madmetzger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich, in quicklube
Jul 09, 2018 -

Bocker Auto Group responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bocker Chevrolet Buick GMC Team

July 07, 2018

Oil change In & out as promised..very timely. PLUS. ... I paid cash and he handed me back a $20.00 bill saying it stuck to another bill. very appreciative of h More

by Marylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wallace
Jul 09, 2018 -

Bocker Auto Group responded

This review was a pleasure to read,Marlyee. The Bocker Chevrolet Buick GMC service center works hard to provide every guest with timely, professional, and knowledgeable service. Hearing that we are reaching this goal is a huge compliment! We look forward to seeing you for your next scheduled maintenance! Best, The Bocker Chevrolet Buick GMC Team

July 05, 2018

Help with a tire! Thank goodness I stopped in, I had a screw in my tire, and was loosing air fast. They fixed the tire in no time flat. More

by saltensey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Bocker Auto Group responded

saltensey, thank you for your kind words about our service team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best, Bocker Chevrolet Buick GMC Team

July 04, 2018

They always take really good care of me!! Bocker always does an excellent job!!! They take really good care of me and gets the job done in a timely manner? I highly recommend them! More

by Ashley D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Bocker Auto Group responded

Ashley, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Bocker Auto Group satisfied. We are very appreciative of your 5-star review We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Bocker Chevrolet Buick GMC Team

July 02, 2018

Professional and courteous. Everything was handled very well. The service department was extremely busy that day, so I did have to wait longer than expected. The service depart More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the names of the service people involved. Sorry.
Jul 06, 2018 -

Bocker Auto Group responded

Hi CC, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We look forward to seeing you again. Take care! Best, Bocker Chevrolet Buick GMC Team

June 28, 2018

Great customer Service Bockers is always wonderful. Service is great, they stand behind what they sell! I cannot say enough. Wonderful salesman (Ben Marten)! After my la More

by rlpm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten
Jun 29, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

Jun 29, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Bocker Chevrolet Buick GMC Team

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