Boerne Dodge Chrysler Jeep

PAUL CACIOLA Paul was GREAT. I would reccomend him to everyone. He was very friendly and professional. He cut right to the chase and made the process easy. Paul was GREAT. I would reccomend him to everyone. He was very friendly and professional. He cut right to the chase and made the process easy. More

Outstanding!! Salesperson ROBERT BORDIERI Our sales person Robert Bordieri was VERY Exceptional in doing his job to make My Husband and I VERY VERY HAPPY.. We believe Robert went above and bey Our sales person Robert Bordieri was VERY Exceptional in doing his job to make My Husband and I VERY VERY HAPPY.. We believe Robert went above and beyond to make our purchase as smooth and less stressful than our last one, 3 months ago from another dealership. There was a minor confusion in the selection we discussed.. However after emailing back and forth during the weekend to Internet sales manager Chuck and salesperson Robert, we received very fast responses. Including the Exact Vehicle we wanted from the start!!! THANKS A MILLION TO ROBERT AND TO MY HUSBAND FOR COMMUNICATING TOGETHER. I am a VERY PLEASED CAR OWNER!!! More

Awesome Experience This was the "VERY BEST EXPERIENCE EVER WHEN PURCHASING A VEHICLE"!!!!!!!!!!!!!!!!!!!! The saleman Robert Bordieri performance was more than I expecte This was the "VERY BEST EXPERIENCE EVER WHEN PURCHASING A VEHICLE"!!!!!!!!!!!!!!!!!!!! The saleman Robert Bordieri performance was more than I expected. Very helpful and in my situation did everything possible to get me in a car and successfully accomplished that goal. I was so bless to have him as a salesperson and would recommend him to everyone I come across looking for a new car!!!!!!!!!!! The whole Boerne dodge finance Team was amazing, The vehicle I chose fit perfect with my needs for my family and just feel so bless to have went to Boerne Dodge!!!!!!!!!!!!!!! More

Expience with Dogde and saleman Robert Bordieri was very excellent with sales and person to speak with and worked me the best deal he could do for me. Yes I would tell anyone that I Robert Bordieri was very excellent with sales and person to speak with and worked me the best deal he could do for me. Yes I would tell anyone that I would go back to Dodge and Robert and the dealer ship to buy a car . Thank all of ya"ll for my First truck. Thank Joseph M. Wegner More

Stellar Performance This was the "VERY BEST EXPERIENCE EVER WHEN PURCHASING A VEHICLE"!!!!!!!!!!!!!!!!!!!! From the moment that we initially stopped to check their inven This was the "VERY BEST EXPERIENCE EVER WHEN PURCHASING A VEHICLE"!!!!!!!!!!!!!!!!!!!! From the moment that we initially stopped to check their inventory, we were met by Paul with friendliness, respect & honesty. When we came to pick up the vehicle, there was no waiting!!! The paperwork was presented to us in a very timely manner, by Mark, he thoroughly explained everything and we were on our way:) We have been buying vehicles for over 40 years and this one was exceptionally good & outstanding!!! OUR "SPECIAL THANKS TO PAUL & MARK" for such a great experience, it brings enjoying our new vehicle to a new dimension!!!!!!!!!!!!!!!!!!!!!!! More

Helpful The salesman I had was attentive and very helpful with my particular situation. He did everything he could to help me find the right deal at a reasona The salesman I had was attentive and very helpful with my particular situation. He did everything he could to help me find the right deal at a reasonable price. I will definitely be back to Boerne dodge for my next purchase. More

Charged $3800.00 and problem not fixed My son has a 2004 Ram 3500 dual wheel pickup truck with a welding bed on it. The only way we could started it is with starting fluid. We had several m My son has a 2004 Ram 3500 dual wheel pickup truck with a welding bed on it. The only way we could started it is with starting fluid. We had several mechanics look at it and many said it was the injectors while a couple said it could be something else. We decided that the best place to take it would be a dealer since they should know all about Dodge Rams. They have the trained mechanics, all the engineering tools and specs etc. We left it at Boerne Dodge service department and a couple of days later they called me and told me that the truck had water in the fuel tank and needed some fuel lines and a high pressure fuel pump. The price was going to be around $2200..00. for the repair...It seemed high to me but I figured that they would be able for fix it and that would be it. My son had saved his money for the repair and said to go ahead. They said it would be ready in a couple of days. On the day we were supposed to pick it up. I got a call from CJ in the service department...He told me that it still wouldn't start without the starting fluid. He told me that the fuel injector pump was not providing the correct PSI to get the fuel to the injectors and that also needed to be replaced. Now the price was going to be about $50.00 shy of $3800.00. I was getting a little upset because the reason we took it to the dealer in the first place was so that we wouldn't go thru this . My son and I talked about it for a while and I asked CJ in service that it seemed kind of high. He assured me that that was all it was going to need and that that included some discounts. and that would be the final price out the door. I told him that I would have to think about it but my son said lets get it over with since he was saving money from work. We gave CJ the ok and he said that we would pick the truck up the following Tuesday. I called CJ Tuesday morning to tell him that we were on our way to pick it up. He immediately tells me that he has some bad news. He tells me that the fuel injectors are bad and he has to replace some other parts and now the repair is going to cost over 10,000.00. I told him that he promised me that it would be the $3800.00 but he said that he was sorry but it was now going to cost that much. I told him that the decision to proceed was that he told me that it would not cost anymore. If he had told me that it would be that much I would not have made the decision to repair it in the first place. I told him that I had to figure out what I was going to do because no bank was gong to loan $6000. on a 2004 truck with 249000 miles for a repair. I asked him that instead of fixing it would it be possible to trade it in. We went in to look at another truck and they only wanted to give me $2000.00 trade on my son's Ram. This truck in in excellent condition and even at the age it has it is worth over 17,000 in Kelly Blue Book or NADA and even in rough condition it is shown to trade in at between 10,000- 13,000. I see trucks like this in worse shape on Craigslist all the time for between 15000 and 20,000. We were insulted. We came back home only to get a letter from Boerne Dodge"s attorney that if we did not pick up the vehicle and pay the 3800.00 that they were putting a garage man's Lean on it. I called them in disgust and asked to speak to the general manager but they told me that he was not there, he did not have a voice mail or an email address either. I called CJ and told him that I was on my way to pick up the truck but he said that I better bring a tow truck because it is still in pieces. I called their lawyer and told him what was going on and that I was not getting any answers from the dealer. Also that the truck was not put back together. He assured me that he would talk to the General Manager and have him call me. I told him that I would pick up the truck as soon as they could put it back in the condition it was in when we took it in. The General Manager finally called me and was so arrogant that he refused to do anything about it. I have since called Chrysler Corp. and lodged a complaint and it has been escalated to a higher level as a reasonable complaint which includes excessive charges. We called CJ again to pick up the truck today and he now was requiring a cashier's check. We picked up the truck and paid with the cashier's check with a memo on the check that reads "Paid in full under protest". We got the truck and when we tried to get in it to drive off we found grease all over the seat the carpet and the inside door trim on both the driver and passenger side. When we asked them that I just spent close to $4000.00 for nothing and this is the way I get my truck back they said that once they handed us the keys they cannot touch the truck anymore. I told one of the managers about it and he turned off the vehicle and tried to restart it. Since it didn't start without starting fluid I told the service department that I needed it started back up again so that I could drive off. Since they said they could not touch it anymore they handed us a can starting fluid and said that that was all they could do. We finally started it after 2 tries and drove off. This is not over. More

Rob made us feel welcomed We enjoyed the whole purchasing a vehicle experience. Thank you Rob your the best. Maybe i will get to drive our new vehicle one day. We enjoyed the whole purchasing a vehicle experience. Thank you Rob your the best. Maybe i will get to drive our new vehicle one day. More

Great Experience!! I had a wonderful experience at the Boerne Dodge Chrysler Jeep Ram dealership. As a teacher I do not have much time to spare. So it is important to I had a wonderful experience at the Boerne Dodge Chrysler Jeep Ram dealership. As a teacher I do not have much time to spare. So it is important to have things taken care of in a timely manner. My salesman, Robert Norfleet, was not only able to help me pick out a car but took care of all of the paperwork. He met with me on his day off and walked the lot with me showing and explaining different features, benefits, sizes, gas mileage, and prices. I did not feel rushed and had my questioned answered with a straight forward approach. The truth is that I do not want to beat around the bush. 20 minutes after I got home from work my car was delivered. He went over all of the features, owners manual, warranty, tires, paired my phone with the vehicle (I love this part of the car immensely btw) and even made sure that I was comfortable behind the wheel of my very first new car. We sat down and he went over all of the paper work with him explaining financing, down payments, more warranty information, interest rate, the factory warranty and service contract. All in all, it took about 4 hours time out of a week and that was with the drive from San Antonio to Boerne. The drive was well worth my time. More

Wanted a particular vehicle and they found and delivered it Paul and Wes did an awesome job finding me what I wanted when supply of this vehicle was low. Couldn't be more happy. Thank you to both of you! Paul and Wes did an awesome job finding me what I wanted when supply of this vehicle was low. Couldn't be more happy. Thank you to both of you! More