Bolton Dodge Chrysler Jeep Ram Fiat - Service Center

Service visit with great experience! Emma kept us advised and service was quick after arrival. Emma as well as everyone in the service dept. need a raise for the good job they do. Skeet Emma kept us advised and service was quick after arrival. Emma as well as everyone in the service dept. need a raise for the good job they do. Skeeter graves More

Sorry for the delay of this post. .....On 9/13, I took my truck to Bolton for a warranty repair on my new 2022 Ram 1500. I had turned the issue over to Ram Care and was referred to thi .....On 9/13, I took my truck to Bolton for a warranty repair on my new 2022 Ram 1500. I had turned the issue over to Ram Care and was referred to this dealership. On arrival, I was met by the service manager and the district warranty manager who assessed the damage and agreed to repair my truck under warranty. I was assured by the service manager that the body parts would be obtained and my truck would be repaired the following week by a third party body shop. No word until 09/27 when I was told that parts were on order, and my truck would be repaired 09/30. Truck would be needed for two days. When I questioned the service about the delay, she responded by saying, "I know you don't care, but we have been busy!" In the meantime, I was being told by Ram Care that they had talked to the parts manager and they weren't even sure the parts were on order. Finally on 10/19, I was called and told the truck would go in for repair on 10/24, and was needed for two days. I delivered the truck as instructed and it was finished four days later. Because of the two day delay, I had to cancel a trip, that cost me several hundred dollars Your dealership may have great technicians, and great sales people, but your service manager is totally incompetent, while working on a thin line of being a liar, while making false promises and claims to cover her inability to provide customer service. I will never set foot in your dealership again. 45 days of xx and lies to get a warranty repair completed. I have spoken with others who have had similar experiences in your dealership as well....At this time my truck has multiple issues, with no where I trust to take it for service. Ram has a xxxx poor record of customer service. I'll be driving a Toyota soon! More

Great service by JC, I made an apptt with asking any service advisor and this was my first time at this dealership. Jc took care of my vehicle need quickly and efficiently service advisor and this was my first time at this dealership. Jc took care of my vehicle need quickly and efficiently More

I really hate to leave a bad review because customer service is always great to me, whoever worked on or moved my truck left mud or oil marks on the driver side floor board as well as the floor mat service is always great to me, whoever worked on or moved my truck left mud or oil marks on the driver side floor board as well as the floor mat More

I always prefer to use mid county dodge for my routine maintenance. They have excellent customer service and my experience has been well thus far. maintenance. They have excellent customer service and my experience has been well thus far. More

Very nice people to talk to, very understanding of the situation. Quick to communicate with me. They gave us a rental until our car was fixed . situation. Quick to communicate with me. They gave us a rental until our car was fixed . More

Nice friendly fast service. Gary was very nice and it only took about 45 mins for my oil change. I will definitely return again for the fast service. only took about 45 mins for my oil change. I will definitely return again for the fast service. More

My experience was with the service department, Andres was great, he really was concerned about making sure I was satisfied with my service. He is an asset to Mid County. great, he really was concerned about making sure I was satisfied with my service. He is an asset to Mid County. More

People were polite service went as planned and offered me a ride as well satisfied!!!I don’t need that 15 to 25 words to give you the information you need if you need more information that I won’t complete t a ride as well satisfied!!!I don’t need that 15 to 25 words to give you the information you need if you need more information that I won’t complete this review More

The dealership is great. They asked you what you need and they check the car and make sure that you get the right parts and service to go with it. The service is quick and efficient they check the car and make sure that you get the right parts and service to go with it. The service is quick and efficient More