Bommarito Nissan Ballwin - Service Center

Service writer doesn't listen and refuses to help customer. I drove 45 minutes for service only to return home with the same problems. They wouldn't test drive the vehicle to experience what I have been. What a waste of my time. I should have used a different dealer

I cannot believe I came back and bought a second car within 2 years when all I wanted to do was get an oil change. But I will say your popdealership is the best I've ever had and I have bought a lot of cars in my lifetime!

Wonderful experience! So glad we came. I was not expecting to purchase a vehicle. They were so professional and knowledgeable, I could not help myself!

Was having issues with a sensor on our 2019 Nissan Armada. Called our salesman, Mark Eversgerd, and he was on it! He found an opening in the service schedule and had a loaner lined up for us as well. Would definitely recommend Mark and Bommarito Nissan to anyone who is wanting great service from sales to maintenance.

I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instantly greeted by Service Advisor Bill but informed the internet was down at the dealership (due from a situation out of the dealership's control) affecting the service dept to look up my file/information to get my car into a service bay. Bill apologized for the inconvenience, which I appreciated. After some discussion, I stated that due to my proximity to the dealership as well as Saturday's being my only option to come to the dealership for service, I decided to wait to see if the internet would come back. 30 mins later, I see my car being pulled to a service bay to begin the oil change. I went to speak to Bill inquiring status after what I saw, to then be informed he was given the approval (I'm assuming by the service manager) to proceed with the service on my car despite the service dept system still being down. This is what customer service is all about!! Taking lemons and making lemonade....all to appease the customer, which they certainly did for me in this situation. I was very grateful especially since the next available Saturday service appointment was over a month out. A BIG thank you to the Bommarito Nissan West/Ballwin Service team for taking care of me and getting my service completed despite the circumstances.

We have purchased two cars from this dealership so far. We definitely will be purchasing our next car from our salesman Keith Grassie this man goes above and beyond and gives a very pleasant experience to purchasing a vehicle which I hated doing previously in the past before I met this man in this dealership.

I brought my Rogue in at 7:00 AM for some warranty concerns in reference to my sunroof and gear shift sleeve. Mike was super helpful, very polite, and the service was OUTSTANDING. My parts were ordered and I was out of there in record time.

I was having my 2014 Nissan Altima in for service and had a oil change done and Cody and Luke were very helpful with my experience. I had a coupon and the wait time was only 45 minutes. Great service will come back for my future car needs

Keith Grassi and Cody were so helpful with me setting up my first oil change. Everyone at Bommarito Nissan is friendly and courteous, I recommend them to all my friends and family.

I dropped off my vehicle for a simple recall. I never received a call back stating the vehicle was ready. Then I attempt to call two days in a row. The front desk girl kept transferring me to service, when they didn’t answer I would be transferred automatically back to the front desk... in two days I wasted about an hour trying to speak to service. Finally got transferred to the assistant manager, left a voicemail, never got a call back. Seems like they have a flawed system where customers don’t take priority. Would not recommend this dealers service department