I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instantly greeted by Service Advisor Bill but informed the internet was down at the dealership (due from a situation out of the dealership's control) affecting the service dept to look up my file/information to get my car into a service bay. Bill apologized for the inconvenience, which I appreciated. After some discussion, I stated that due to my proximity to the dealership as well as Saturday's being my only option to come to the dealership for service, I decided to wait to see if the internet would come back. 30 mins later, I see my car being pulled to a service bay to begin the oil change. I went to speak to Bill inquiring status after what I saw, to then be informed he was given the approval (I'm assuming by the service manager) to proceed with the service on my car despite the service dept system still being down. This is what customer service is all about!! Taking lemons and making lemonade....all to appease the customer, which they certainly did for me in this situation. I was very grateful especially since the next available Saturday service appointment was over a month out. A BIG thank you to the Bommarito Nissan West/Ballwin Service team for taking care of me and getting my service completed despite the circumstances.