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33 Reviews of Bommarito Nissan Ballwin - Service Center
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April 15, 2024
I have been trying to contact Bill Holliday for over a week now. I keep getting his voicemail and o return calls back. I just purchased 2020 volvo xc60 less the3 months ago. I took it in for service b week now. I keep getting his voicemail and o return calls back. I just purchased 2020 volvo xc60 less the3 months ago. I took it in for service because the AC was not getting cold. They told me it was a leak in oe of the hoses. They offered to pay half the cost since it is not covered under the warranty. I agreed to pay half and I still haven't heard back from Bill. It is starting to get hot outside and I need my ac fixed. Can someone please help. Thanks so much. Terrance Howelll More
by Terrance
Employees Worked With
Helpful June 07, 2023
My son went for oil change and was overcharged of the the oil change even with the coupon. Can’t imagine to charge 117$ for oil change and tire rotation . Other Nissan dealer are charging 69.99 $ for the s oil change even with the coupon. Can’t imagine to charge 117$ for oil change and tire rotation . Other Nissan dealer are charging 69.99 $ for the same service . This is the second time have seen with this dealership service . More
by Mandy1266
Employees Worked With
March 24, 2021
My Murano now has 5000 miles on it, so I took it in for service a second time. It still rocks back and forth on the road. This time they drove it and verified that. They don't seem to take me seriously service a second time. It still rocks back and forth on the road. This time they drove it and verified that. They don't seem to take me seriously and told me its the 20" wheels. They said that the "low profile" tires will cause the car to rock. They must think I'm a dummy. It has factory wheels and tires and if all 20" wheels caused all cars to rock back and forth no one would have them on their vehicles. They also promised that I could drive another Murano with 20" wheels to see if it also rocks. That hasn't happened. When I take a car in for service with a problem I expect the car to be fixed before I leave the dealership. This isn't the case at this dealership. They send you home not fixed to return again and again. I wish I would have bought a different brand of car. This is a horrible experience for me. More
by tazz
Employees Worked With
November 16, 2020
Service writer doesn't listen and refuses to help customer. I drove 45 minutes for service only to return home with the same problems. They wouldn't test drive the vehicle to experience what I have b customer. I drove 45 minutes for service only to return home with the same problems. They wouldn't test drive the vehicle to experience what I have been. What a waste of my time. I should have used a different dealer More
by tazz
Employees Worked With
September 04, 2020
I cannot believe I came back and bought a second car I cannot believe I came back and bought a second car within 2 years when all I wanted to do was get an oil change. But I will say your popdealershi I cannot believe I came back and bought a second car within 2 years when all I wanted to do was get an oil change. But I will say your popdealership is the best I've ever had and I have bought a lot of cars in my lifetime! More
by Vickyg
Employees Worked With
Todd in finance , Mark Eversgerd
July 29, 2020
Wonderful experience! So glad we came. I was not expecting to purchase a vehicle. They were so professional and knowledgeable, I could not help myself! expecting to purchase a vehicle. They were so professional and knowledgeable, I could not help myself! More
by DeJoie
July 28, 2020
Was having issues with a sensor on our 2019 Nissan Armada. Called our salesman, Mark Eversgerd, and he was on it! He found an opening in the service schedule and had a loaner lined up for us as well. Armada. Called our salesman, Mark Eversgerd, and he was on it! He found an opening in the service schedule and had a loaner lined up for us as well. Would definitely recommend Mark and Bommarito Nissan to anyone who is wanting great service from sales to maintenance. More
by Gward
Employees Worked With
Mark Eversgerd
May 05, 2020
Excellent Service Dept I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instant I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instantly greeted by Service Advisor Bill but informed the internet was down at the dealership (due from a situation out of the dealership's control) affecting the service dept to look up my file/information to get my car into a service bay. Bill apologized for the inconvenience, which I appreciated. After some discussion, I stated that due to my proximity to the dealership as well as Saturday's being my only option to come to the dealership for service, I decided to wait to see if the internet would come back. 30 mins later, I see my car being pulled to a service bay to begin the oil change. I went to speak to Bill inquiring status after what I saw, to then be informed he was given the approval (I'm assuming by the service manager) to proceed with the service on my car despite the service dept system still being down. This is what customer service is all about!! Taking lemons and making lemonade....all to appease the customer, which they certainly did for me in this situation. I was very grateful especially since the next available Saturday service appointment was over a month out. A BIG thank you to the Bommarito Nissan West/Ballwin Service team for taking care of me and getting my service completed despite the circumstances. More
by BC28
December 30, 2019
We have purchased two cars from this dealership so far. We have purchased two cars from this dealership so far. We definitely will be purchasing our next car from our salesman Keith Grassie this man goes a We have purchased two cars from this dealership so far. We definitely will be purchasing our next car from our salesman Keith Grassie this man goes above and beyond and gives a very pleasant experience to purchasing a vehicle which I hated doing previously in the past before I met this man in this dealership. More
by MLR
Employees Worked With
October 08, 2019
Helpful Delightful Mike I brought my Rogue in at 7:00 AM for some warranty concerns in reference to my sunroof and gear shift sleeve. Mike was super helpful, very polite, and I brought my Rogue in at 7:00 AM for some warranty concerns in reference to my sunroof and gear shift sleeve. Mike was super helpful, very polite, and the service was OUTSTANDING. My parts were ordered and I was out of there in record time. More
by D-Bella Hampton
Employees Worked With
Mike Lomantini
