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Casa Autoplex

Las Cruces, NM

4.4
694 Reviews

470 West Boutz Road

Las Cruces, NM

88005

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Showing 694 reviews

April 17, 2024

Terrible Experience Use to be good when it was BORMAN I was going to buy what would have been 3rd vehical in 3 years 2 from borman ,first Experience first vehical from Casa ,sales people,untrained Sales More

by Ourohana5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon,bryant,tony
Apr 20, 2024 -

Casa Autoplex responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 23, 2024 -

Ourohana5 responded

Well,they wrote on 4/20/24 As you can see in dealer responded I sent them my contact info 3 days later ?? NOTHING no contact what so ever Tried to work a lease at the Casa hyundai friday the 20th to see What if anything had Changed , NOPE Nothing,they dont even call you back Nothing from salesman finance,,sales manager,,nothing from corp that replied On this site I will keep this updated Lets see how important customers are

April 07, 2024

Braden Tidwell sold me a 2021 Ford Ranger. He was extremely helpful in finding the right buy for me and my business. As a local business owner i needed a truck to help my restaurant grow. Brad More

by Stonecrowgourmet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell, Stephen Stophel, Miguel Ortiz
Apr 08, 2024 -

Casa Autoplex responded

We are so glad that Braden and our team had the opportunity to work with you and that they could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 19, 2024

My 2024 Hyundai Santa Cruz Night Edition with 1,700 MILES needs a new engine already before my first payment. What solutions was I offered: Sell the car back to them for less, or trade it in for less because More

by baneen.alhabubi
Purchase Time
Recommend Dealer
No
Employees Worked With
Miguel Ortiz
Mar 22, 2024 -

Casa Autoplex responded

Baneen, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 02, 2024

Braden and Isaac made this process so easy and pleasant. Very knowledgable and easy to talk to. They are both highly recommended! More

by Herbyfox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden and Isaac
Mar 03, 2024 -

Casa Autoplex responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 24, 2024

We just purchased a 2018 Honda CR-V from Braden Tidwell at Casa Autoplex. Braden was very attentive and helpful. Once he learned what we were looking for, he immediately had a few vehicles in mind that w More

by bjparish
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell
Feb 25, 2024 -

Casa Autoplex responded

Thank you so much for your excellent review! We are so glad that Braden had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 13, 2024

Outstanding customer service experience purchasing a new 2024 Hyundai Kona AWD with Braden Tidwell. I drove from North New Mexico to Las Cruces because Braden took the time to make sure they had the vehicle More

by David Hunter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell Sales Representative Casa Autoplex of Las Cruces
Jan 14, 2024 -

Casa Autoplex responded

David, It's great to hear that Braden, Casa, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Casa Autoplex!

December 12, 2023

Pésimo servicio Los Vendedores te engañan son unos embusteros y el de finanzas también (Renteria) More

by alexzsupply
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel y Renteria
Dec 15, 2023 -

Casa Autoplex responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 04, 2023

Third time buyer from this complex, speaks for itself. Thanks Braden Tidwell. Love our new Ford Maverick! More

by lmhedrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell, Jon Caldwell, Ambrosio Barela
Dec 04, 2023 -

Casa Autoplex responded

Thank you so much for choosing Casa Autoplex! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 24, 2023

We have but three vehicles and we're happy they always treat as good 👍 thank you 😊 More

by shielabustamante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 24, 2023 -

Casa Autoplex responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 13, 2023

This dealership is a gem in the rough of other choices in the area. Lots of options here since they have Hyundai, Honda, Mazda, and Ford/Lincoln. More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Marquez
Aug 15, 2023 -

Casa Autoplex responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Borman Autoplex.

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