Bosak Toyota

Oh My God! ! There are many dealers who can get a good review when everything is going great with a sale. But when everything goes wrong and the car they bought ! There are many dealers who can get a good review when everything is going great with a sale. But when everything goes wrong and the car they bought can't pull the new trailer they purchased.!....things can get really ugly. At first I received a cold reception when I told my story. I was not happy with getting a used car that had 3 times the interest charged from my 1.9%. After awhile the big boss came out and wanted to know what he could do for me to make me happy! Long story short. I got a beautiful used Toytota that can pull my trailer with no problem. I also received an interest rate that was only 1% higher than what I had. Best of all and what I really wanted was getting a car comparable to what I had and a car payment that was about the same!! John and Mark thankyou so much for working with my wife and myself. You turned a nightmare into a beautiful day for the both of us!! Maverick, the intern You are learning from the best!! This type of business is what makes Bosak Toyota stand ahead of all its competitors!!! More

Called to ask if they would sell a Sienna at sticker price and was told yes and to stop by. When I did stop by to discuss details and make a deposit was told there were ∼$3000 of required ad-ons that I price and was told yes and to stop by. When I did stop by to discuss details and make a deposit was told there were ∼$3000 of required ad-ons that I did not want. Not only did I not want them, they were way overpriced. When I said I didn't want them, the sales person smiled and simply said sorry, that's the way it is. I got up and walked out. Found another dealer in the region who would sell at sticker with no forced ad-ons. First of all, it's low to require unwanted ad-ons, second they were way overpriced, and finally, if that's the way you do business, tell me on the phone when I call to ask about selling price. I will never do business with any Bosak dealer again. They all do the same thing. Three things: 1. Both John (GM) and the salesperson stated more than once that at least Bosak is giving customers something for their $. Would you shop at a grocery store that forced you to buy a half gallon of buttermilk and women's sanitary napkins for twice the regular price every time you made a purchase? Maybe you would, but I wouldn't. But hey, at least the grocery store is giving you something while they rip you off. 2. John stated a couple of times that Bosak is not like other dealers. I have not found that to be true, at least not in a positive way. I have found dealers in the Chicago region that are requiring over-priced, forced ad-ons, just like Bosak. But I have also found dealers in NW Indiana, Indianapolis, Madison (WI), and Minneapolis Metro that selling at sticker price and are not requiring forced ad-ons. And one dealer in Minnesota is selling at 0.3% below sticker with no forced ad-ons. So, yeah, Bosak is not like those dealers. But Bosak is a lot like the dealers in Chicago. 3. Toyota's mission statement reads "To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America." Requiring forced ad-ons at elevated prices does not help with a satisfying ownership experience. And Toyota's vision statement reads "To be the most successful and respected car company in America." By requiring forced ad-ons, or even asking for them, you have lost any respect I had for Bosak. More

Wanted to purchase a new vehicle from them that they had coming in soon. I was told by the sales staff that I had to pay for a 3000 paint and fabric protection package on top of the price of the vehicle. I coming in soon. I was told by the sales staff that I had to pay for a 3000 paint and fabric protection package on top of the price of the vehicle. I said I didn’t want to purchase that package and I was told that it wasn’t optional! In my experience those so called packages are almost pure profit for the dealership and don’t hold up to the promises they make about what they do. So I purchased from a different dealership that isn’t doing any extra must pay for add ons that you don’t want or have value to you. More

Contacted dealership to inquire about a vehicle they had for sale. I was informed that the price on line was just the beginning. The dealership added $4000 in costs to a $20,000 car for phony protection p for sale. I was informed that the price on line was just the beginning. The dealership added $4000 in costs to a $20,000 car for phony protection plans, for cleaning the car, and etching car ID into door jams. Very dishonest company More

Loved this dealership. Special shout out for Mark Ramirez - he took great care of us and made this experience painless! - he took great care of us and made this experience painless! More

Alls well that ends well. Bosak handled the situation with the utmost professionalism. I actually ended up trading my car in and they gave me a great deal. with the utmost professionalism. I actually ended up trading my car in and they gave me a great deal. More

I highly recommend this dealership, the employees are awesome! But if I can rate Corporate I would them a zero. There is no way you can contact them. I called several dealerships and they didn't have any awesome! But if I can rate Corporate I would them a zero. There is no way you can contact them. I called several dealerships and they didn't have any info in contacting them. One place gave me a phone number, left a voice-mail for 2 wks and 4 months later no one has returned my calls. Be careful when upgrading your phone make sure it is compatible with blue tooth in your vehicle. Toyota will not pay for system update programs for all newer Gallaxy phones, they seem to focus only on the much more pricey ones. I upgraded to a decent priced phone. When my phone wouldn't connect to my Bluetooth I spent 2 months with my phone carrier's Tech support trying to resolve the issue, then was told I needed to update my system in my Toyota. Went to this dealership and updated my Bluetooth system and it still didn't work its not compatible with my phone. So now my handsfree option is useless to me. More