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Bosak Toyota

Burns Harbor, IN

2.8
127 Reviews

245 Melton Rd

Burns Harbor, IN

46304

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Showing 127 reviews

November 23, 2013

I called your dealership service department at noon. I needed a driverside headlight installed on my 2007 prius. Mike was very friendly and got me in the same day. The work was performed and I was on my More

by plongawa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 19, 2013

Always fast and friendly service. Lake Shore Toyota may be the smaller Toyota dealer in NW Indiana, but they are the friendliest dealership in NWI. More

by E6av8or
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
October 04, 2013

I basically went in for my 2 year free maintenance on my 2013 Avalon. I was under the impression that I was getting and oil change but turned out to be tire rotation and something else. They told me that th More

by Zory1964
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Oct 07, 2013 -

Bosak Toyota responded

Thank you for sharing your experiences. I did check on your comment regarding the details of what was done. Because the ToyotaCare maintenance program provides slightly different service depending on the vehicle, you are correct that it doesn't break down what was actually done on the printout. However Toyota will only reimburse us if we do exactly what is listed in your maintenance schedule, nothing more, nothing less. I have shared your comments with the service manager to see if there is any way to have the details print out on the customer copy.

Oct 07, 2013 -

Zory1964 responded

IN ALL HONESTY I DIDN'T REALLY EXPECT A RESPONSE. IT'S REALLY NICE TO KNOW THAT SOMEONE ACTUALLY READS THIS. NOT SURE WHO IT WAS THAT GREETED ME WHEN I WENT TO THE SERVICE DESK BUT WHOMEVER IT WAS DID A GREAT JOB GOING IN AND GOING OUT.

September 13, 2013

I appreciated the extra service Tom provided. As I pulled in to have a headlight bulb replaced, my left front tire went flat. Not only did they put on my spare, but put the spare on the rear and rota More

by megan4959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 14, 2013 -

Bosak Toyota responded

We're glad that Tom and his crew continue to do a great job for us and our customers. Thank you for your comments, and we look forward to seeing you again!

September 12, 2013

Lakeshore's service is always top of the line. It is a place i can send my wife or daughter and still know they will be treated great. John Defauw More

by jack222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Kerr
Sep 14, 2013 -

Bosak Toyota responded

Thank you for the kind words, John! We look forward to helping you again soon.

August 30, 2013

We have purchased a few cars from Lake Shore and will always come back! Always a good experience with Lake Shore. I would have given a "GREAT" price review if a car wash had come hand in hand with the More

by jensen632
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Klaubo
Sep 03, 2013 -

Bosak Toyota responded

Thank you for taking the time to review your experience! We're sorry that we're unable to wash service customer cars at this time. It is something that we know people would enjoy, and we have been trying to find a solution for this by adding an automated car wash. We have had challenges with zoning and space issues that have so far prevented us from doing so, but we'll keep trying!

May 23, 2013

I purchased 2 vehicles at LakeShore Toyota 9 years ago. The buying experience was great, but what has impressed me even more about this dealership is the service. I refuse to let anyone else work on my ve More

by LarryT22
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Klaubo
May 23, 2013 -

LarryT22 responded

I must have forgot to rate friendliness. That category should be a 5 also. :)

May 24, 2013 -

Bosak Toyota responded

Hi Larry, Thank you for your comments, and we are glad that we have been able to fulfill our commitment to customer service for you. We look forward to seeing you again!

April 22, 2013

Chris was excellent in the way that he handled the test drive and paperwork. He was no pressure but very informative and worked every question I had until I had all the information that I needed. FIVE STAR More

by RonSeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bellamy
March 26, 2013

This was my first issue in 6 years of owning two different Toyotas. Things happen to mechanical devices. They could not get the part right away and set me up with the loaner. The car was retur More

by tft024
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Klaubo
March 21, 2013

It was only an oil change, but the staff continues to be friendly and courteous as they have been in the past. The service department representative was new to me, but explained the condition of my Camry ve More

by Jjsosbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom, mike and new guy
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