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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.5
224 Lifetime Reviews Review Dealership

224 Reviews of Boucher Buick GMC of Waukesha - Service Center

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November 26, 2019

"Way to long of a wait "

- CLEVELANDC

An oil change and tire rotation shouldn't take 2.5 hrs ! Wanted to use my gm rewards points and was told I couldn't. Called gmc nation wide number and the resolved the issue.

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Recommend Dealer
No
Employees Worked With
Was a month ago, don't recall names
Dec 02, 2019 -

Boucher Buick GMC of Waukesha responded

Thank you for your feedback. We would like to go the extra mile to resolve the issue you are describing, but we are unable to find your name in our system. When you have the opportunity, please contact our General Manager, Scott Teigland, at 262-409-2600. We hope to hear from you soon to discuss this matter further and make things right.

November 26, 2019

"Excellent Service"

- K_KLUMB

Professional & friendly service. Clean waiting area & restroom.. Prompt service. Knowledgeable & pleasant staff. Liked the option to partake in complimentary drink & snack bar. Keep up the excellent work

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Recommend Dealer
Yes
Employees Worked With
November 26, 2019

"Quick Recall Service Appointment"

- DENNISHANDROW

When I took my 2016 Yukon to the dealer for a recall appointment it was completed much faster than I expected. The staff was friendly and professional.

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Recommend Dealer
Yes
Employees Worked With
November 26, 2019

"Oil Change"

- keithp65

You changed my oil. You rotated my tires, You reset my computer. You filled my tires with air. I have no leaks on the truck.

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Recommend Dealer
Yes
Employees Worked With
Alex Arteaga
January 31, 2017

"GREAT PLACE TO GET YOUR NEW CAR FROM!!"

- Cassandra H

Cassandra H a week ago Scottie was an exceptionally great and awesome salesman that helped me get my beautiful car. He was nice, respectful, honest, and kind. All who may ask me where I got my car, I definitely will tell them Boucher Buick GMC of Waukesha. I will tell them to ask for Scottie S. he's the best.

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Recommend Dealer
Yes
Employees Worked With
Scottie Senda
August 09, 2012

"Iam very happy about my visit to Boucher.The dealership I..."

- CCTroy

Iam very happy about my visit to Boucher.The dealership I previously used consolidated with Boucher and I experienced some anxiety because I never dealt with or heard anything about them. My first time having my auto serviced with Boucher was a great experience. Customer service was great. I will go back in the future and will recommend to others.

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Recommend Dealer
Yes
Employees Worked With
Jon Adams
July 31, 2012

"Jon Adams was very professional, courteous and..."

- th_45

Jon Adams was very professional, courteous and communicative throughout the entire process. Not once was I wondering the status or the progress of my vehicle. The tech took the time to diagnose the problem and did a great job fixing it. Jon went the extra mile to walk me back and show me what the tech had done and that my vehicle was being well cared for. Gary Rynders and the tech both went to bat for me with GM in getting the engine replaced as opposed to a band-aid repair. I’ve worked at a dealership in a past life and know firsthand how it can be sometimes difficult to deal with the manufacturer. Fighting for the new engine has saved the both of us future problems, and I’m glad Gary's view of customer service is as such. Too often you only hear about the things that went wrong. You’ve earned a long-term customer based on this experience.

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Recommend Dealer
Yes
Employees Worked With
Jon Adams, Gary Rynders
July 25, 2012

"I was on vacation from out of town with my wife and 4..."

- ericgrube

I was on vacation from out of town with my wife and 4 small children, we were driving to the Milwaukee zoo when my Saturn Outlook overheat and began to loose power. Luckily we made it of the interstate to this dealer. When I arrived Mr. Hug was great, he helped us get a rental car, made my family comfortable in the customer lounge and put us all at ease. He squeezed our vehicle in to get fixed that day and saved out vacation. Mr. Hug really went above and beyond to help my family, I would like to thank everyone at Boucher Cadillac Buick GMC of Waukesha, and especially Mr. Hug for everything they did that day. I would highly recommend giving them your business.

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Recommend Dealer
Yes
Employees Worked With
Gary Hug
July 17, 2012

"I was initially reluctant to take my GMC Acadia in for..."

- SSGGeisler

I was initially reluctant to take my GMC Acadia in for service work at the dealership. I had a very bad experience with a brake job gone wrong with my prior vehicle, a Ford Sportstrac, and the service department at the Ford dealership. Dealing with Gary Hug and Gary Rynders has changed my reluctance. They both have been very professional every time I have taken my vehicle in for service and they know exactly what they are doing. The service department overall is very consumer friendly, with none of the hassles that a customer deals with at an oil changing place. The service department is also very professional, clean, and organised. That's not something you see very often. Gary Rynders also went out of his way to get my 2yr old daughter a balloon to keep her occupied while we were waiting for my Acadia. That's something you just don't expect from the service department. I would highly recommend anyone who has purchased their vehicle at theis dealership to take it back there for service. They will not be disappointed and Gary Hug and Gary Rynders will make sure they keep coming back for the high quality of service!

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Recommend Dealer
Yes
Employees Worked With
Gary Hug and Gary Rynders
July 12, 2012

"One very clear, simple, concise message – The Boucher..."

- cwaller1

One very clear, simple, concise message – The Boucher Cadillac, Buick, GMC dealership in Waukesha knows how to service your vehicle and provide superior customer service. Two of their professionals, Gary Rynders and Gary Hug have vast experience and are a pleasure to deal with. On two separate occasions when one of our vehicles required repair, their service team was able to accurately diagnose and fix it right the first time. They have the understanding of earning business and are fully aware consumers have choices. There is a very positive feeling upon entering the facility, people are welcomed and treated in a fair and reasonable manner. I make a point of telling other potential customers to strongly consider taking their vehicle(s) to the Boucher Cadillac, Buick, GMC dealership in Waukesha for their purchase and service needs.

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Recommend Dealer
Yes
Employees Worked With
Gary Rynders and Gary Hug
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