Boucher Buick GMC of Waukesha - Service Center

Forcing me to write something is why I don’t do your customer service surveys. Make them click and submit only. Service was good as always. customer service surveys. Make them click and submit only. Service was good as always. More

I came in because my check engine light was on. I was then told that my car needed multiple other services and should have had them taken care of a while ago. I come in for regular oil changes and other then told that my car needed multiple other services and should have had them taken care of a while ago. I come in for regular oil changes and other services and was never told about these services that needed to be done. When I asked why these services were not mentioned at any of my previous visits, the the service worker responded "I don't know, but they are in your owners manual". I felt that it was an incredibly rude comment and did not make me feel like a valued customer. More

I like Reggie's sense of humor. Always a pleasure working with him. My car was in and out for it's regular oil change and tire rotation. Plus Reggie gave me a printout, with prices, of the future m working with him. My car was in and out for it's regular oil change and tire rotation. Plus Reggie gave me a printout, with prices, of the future maintenance recommendations. Thank you! More

Alec took care of my vehicle quickly and he makes you feel like family. Will definitely be telling my family and friends to come to this location also. feel like family. Will definitely be telling my family and friends to come to this location also. More

My horrible customer service started back in 1982 when I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I decided I would rather purchase this car, the first Boucher dealer would not give me my deposit back, my fathers attorney contacted Boucher and I finally got my $400 back. I still purchased a Boucher vehicle even though I received poor customer service because I wanted that mustang. Jumping ahead, 2016 was the first time I stepped back into a Boucher dealer because they had the GMC Denali Acadia that my wife wanted. The customer service at Boucher has not improved since 1982 that is for sure. I have had nothing but issues with the service dept, not to mention your on-line scheduling system is worthless. When I have an appt time at a certain time, I expect my vehicle to be serviced at that time, not sit in the drive thru for nearly an hour. The communication from the service advisors is; none. I purchased a service plan when I purchased my Denali, I was told this plan was only good at your location. After numerus horrible experiences with your service dept, I stopped by the Ewald dealer where I have purchased all my other vehicles since 1982 and they said they would honor the service contract. I also stopped by a mechanic I use for other vehicles I own and I was told none of the issues that Boucher said I needed fixed on my Denali need fixing, just a tire out of balance. I will never step foot in a Boucher dealer again, nor will my family members. Shape up Boucher! More

Being taking my car there since I bought it from there best service ever they take such great care of my car just like it was there’s thank you guys so much just for caring I feel right at home when I com best service ever they take such great care of my car just like it was there’s thank you guys so much just for caring I feel right at home when I come to your place of business More

Always Great service. The service department personnel go out of their way to make sure the service is done correctly and efficiently. Keep up the good work! out of their way to make sure the service is done correctly and efficiently. Keep up the good work! More

My vehicle was in the shop for over 4 months. This was not a good experience for my family. I hope that our next expirence is better. not a good experience for my family. I hope that our next expirence is better. More

This was my first visit for a scheduled oil change. I had an eight o'clock appointment and arrived a few minutes before eight. I feel that customers should be able to enter the service area at least 5-10 min an eight o'clock appointment and arrived a few minutes before eight. I feel that customers should be able to enter the service area at least 5-10 minutes before their appointment. More

This repair was a disappointment. The communication from the dealership was disappointing. As a Customer, I needed to work hard to learn where the repair was at through different steps in the process. It the dealership was disappointing. As a Customer, I needed to work hard to learn where the repair was at through different steps in the process. It was unclear as to what was being fixed. It was unclear when the repair was completed. We have had other repairs completed by this dealership with high levels of satisfaction, This repair was very disappointing. More