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Boucher Cadillac of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.8
770 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 770 reviews

February 04, 2025

Very easy to say these 3 words, Simply the best! ! Always polite and understanding. Always respectful. Greatly appreciated. More

by Tbone1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Kaiser Service Manager 262-754-9600

January 24, 2025

Very friendly listened to me and awnsered my questions and put together that worked for me More

by THE-BUNKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Kemp General Sales Manager 262-754-9600

January 21, 2025

Got charged two different prices for the same service on two different cars. Don’t like it at all More

by Z004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bogacki
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Boucher Cadillac of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. John Kaiser Service Manager 262-754-9600

January 21, 2025

Professional and courteous. Work was done in a timely fashion. I liked the short video that was taken of my car while it was being checked. More

by Sherry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Boucher Cadillac of Waukesha responded

Thank you, Sherry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

January 18, 2025

Good select of vehicles, nice salesman and everyone is friendly. Car we bought had a bad turbo right from the purchase. I heard it whining when I took it for a test drive. Never drove a car like so I didn More

by NETTERSHEIMCARPENTRY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Zylka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Engaldo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel Oquendo
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Jan 19, 2025 -

Boucher Cadillac of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jim Kemp General Sales Manager 262-754-9600

January 17, 2025

This is a dealership with good people who are easy to work with. They represent their product very professionally. More

by RFD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Kucirek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jim Kemp General Sales Manager 262-754-9600

January 16, 2025

We were welcomed but not pressured. We had the pleasure of touring the facility and getting initial answers to our many questions. More

by gpmosey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Kucirek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Kemp General Sales Manager 262-754-9600

January 10, 2025

It was a pleasure to work with Dylan in purchasing my new car. He was just as excited as me and did a wonderful job explaining and walking me through the process. More

by WEZEAS
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Engaldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

Boucher Cadillac of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dylan met your expectations. Thank you again for choosing Boucher Cadillac of Waukesha. We look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

January 10, 2025

pleased I feel I can trust the service department. They tried not to spend my money and took great care in being satisfied with the repair. I found my new service department. I will return. More

by luv2huntbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

December 27, 2024

Justin is dismissive and lacks customer service. I have also encountered this with others there. Not very friendly there. This is the most I have ever spent on a car and it is the worst service. The More

by Awful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Ringersma
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Boucher Cadillac of Waukesha responded

Hello, thank you for your feedback. Unfortunately, we are unable to find your name in our system. When you have the opportunity, please reach out to our Service Manager, John Kaiser, at 262-754-9600 so we can discuss this situation further with you.

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