Boucher Cadillac of Waukesha

I purchased a new 2017 CTS from a wonderful,trustworthy, professional salesman, Ryan Young, at Boucher Cadillac of Waukesha; however, my car had serious infotainment system issues which led to a buyback. Du professional salesman, Ryan Young, at Boucher Cadillac of Waukesha; however, my car had serious infotainment system issues which led to a buyback. During my numerous visits to service my car prior to the buyback, Dan Colla & Tim in the Service Dept. were sympathetic, very attentive & truly tried everything they could to solve my isuues. Ryan Young continued to keep in touch with me. However, GM was unable to repair my infotainment system & I went through a very long procedure but it did have a happy ending...I have a brand new 2019 CTS & I have Ryan Young & Jim Kemp to thank for all of their hand holding & for making it happen. I will always trust & be grateful to Ryan, Jim, Dan & Tim & to Boucher Cadillac of Waukesha dealership. Susan T. More

Great as always Gary got my car fixed on the very busy day before Xmas eve. When my car was ready, I got a ride back to the dealership by a very pleasant gentleman. Gary got my car fixed on the very busy day before Xmas eve. When my car was ready, I got a ride back to the dealership by a very pleasant gentleman. Thanks! More

I found a person and dealership that I can trust After my highly trusted sales representative from another dealership retired, I was looking for a person / dealership I could feel comfortable with. M After my highly trusted sales representative from another dealership retired, I was looking for a person / dealership I could feel comfortable with. My last stop before giving on a new car purchase was Boucher Cadillac of Waukesha. I was greeted by Ryan Young who took an immediate interest in my personal story and vehicle needs. He explained the vehicles, so I completely understood each package /option. After a short amount of time I found myself feeling at ease and comfortable with Ryan. I thought I found the correct vehicle but returned again with my son to take another test ride.to make sure. I changed my mind and asked questions instead about the XT5. Without hesitation Ryan explained the differences and let me test drive it with my son. Ryan worked incredibly hard to insure he provided me with the vehicle I would really like and that fit my needs. He wasn’t looking to just sell a car. I believe I’ve found the person I can trust for all of my future transportation needs in Ryan Young. I also need to give a huge amount of credit to Sales Manager Jim Kemp for making the final deal come together. I’ve always hated the term “How can I earn your business today?” Ryan and Jim worked really hard and they truly earned my business. Not only today but also the future. More

Easy to work with dealership I know the vehicle I wanted and the discounts I qualified for & they handled everything with ease. I asked a lot of questions and they completely answ I know the vehicle I wanted and the discounts I qualified for & they handled everything with ease. I asked a lot of questions and they completely answered them and met my needs. More

The experiance was relaxed with very little presure I had a good experience with the entire process. Very professional and helpful. The only negative would be that I was not given a complete run through I had a good experience with the entire process. Very professional and helpful. The only negative would be that I was not given a complete run through of all the features on the new Cadillac. More

Ryan Young Excellent salesmen very helpful with a personal problem that came up I well highly recommend him to anyone who wants to buy a car. Excellent salesmen very helpful with a personal problem that came up I well highly recommend him to anyone who wants to buy a car. Thanks More

New car would not start Service team figured out issue quickly and took steps to get parts overnight. Service manager Gary was able to get us a loaner when it was determined Service team figured out issue quickly and took steps to get parts overnight. Service manager Gary was able to get us a loaner when it was determined the repair would take longer than expected. He kept us updated every day while the car was there for service. More

Service and than no service. I am pleased with the attitude of Gary and the staff at Boucher, however, i do have a problem with the back up camera which is worthless at night. It I am pleased with the attitude of Gary and the staff at Boucher, however, i do have a problem with the back up camera which is worthless at night. It works great during the daylight hours but just about nothing at night, cant use it at all.. Apparently, that is what i have to live with as they do nothing about it. More

Very nice people Ryan was so helpful and patient with us it took about a month for me to pick a car he was always happy to help Ryan was so helpful and patient with us it took about a month for me to pick a car he was always happy to help More

Safety Recall After making my appointment over the phone and coming in for service. I had only a 5 minute or less waiting time. Gary was able to assist and explain After making my appointment over the phone and coming in for service. I had only a 5 minute or less waiting time. Gary was able to assist and explain what would be done and the amount of time it would take. More