Boucher Cadillac of Waukesha

Very Good Very good. Things seemed to take longer than I would like and response time was slow. Other than that, it was a very good experience. Very good. Things seemed to take longer than I would like and response time was slow. Other than that, it was a very good experience. More

Excellent service, customer friendly, nice atmosphere. Quality service, professional approach, good communication. Nice waiting room, snacks, soda, coffee and relaxing atmosphere. Updates on the waiting ti Quality service, professional approach, good communication. Nice waiting room, snacks, soda, coffee and relaxing atmosphere. Updates on the waiting time for the vehicle. We appreciate the washing of our XT4 and it was also vacuumed out. Very nice! More

Leased a 2019 Cadillac XT4 Sport. Our 5th Cadillac! Everyone we have dealt with over the years have been great! Responsive, patient and made sure we were happy with our choice and ensured they answered Everyone we have dealt with over the years have been great! Responsive, patient and made sure we were happy with our choice and ensured they answered all our questions. From the Sales staff, to the parts staff and the service staff. More

Simply the best! Keep coming back for more- Love Cadillac's and Boucher Cadillac Waukesha is excellent. Just purchased a new XT5 from Boucher Waukesha. Mr Kemp Keep coming back for more- Love Cadillac's and Boucher Cadillac Waukesha is excellent. Just purchased a new XT5 from Boucher Waukesha. Mr Kemp and his sales team ensure a fantastic customer experience! Thoughts that come to mind- knowledgeable, professional, fair, competitive, and consistently meets or exceeds expectations. Skylar Rauls is exceptional in his sales approach, product knowledge, and personal skills. I'd highly recommend this dealership if you're in the market for a vehicle. More

Fantastic! We returned last week to purchase our 2nd Cadillac from Boucher Waukesha. We traveled from Madison (again) to buy here, as we feel the dealership is f We returned last week to purchase our 2nd Cadillac from Boucher Waukesha. We traveled from Madison (again) to buy here, as we feel the dealership is far superior over our local Cadillac dealership. The staff are more down to earth and less "sales-man-y", which is very important to us when we are purchasing anything. We have had nothing but great experiences with Jim Z., our super-salesman, and also the other staff. We feel welcomed always when we stop in and we will be back in the future for our 4th Cadillac. We will not shop anywhere else, and we will only stop in when Jim Z. is working! =) (everyone else is fine, but when you find your sales person, you find your sales person!) More

Skylar's Exceptional Service I was extremely satisfied with the service my family and I received from the entire team at Boucher. I single out Skylar his personal attention to det I was extremely satisfied with the service my family and I received from the entire team at Boucher. I single out Skylar his personal attention to details and knowledge of the 2017 Cadillac series. With some prior preparation, we were able to complete the sales process in a few hours. Thanks Skylar, Scott, and the entire team at Boucher Cadillac for a job well done. Raymond Cyrus & Family More

2017 Cadi CTS - great deal Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have p Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have purchased a vehicle from by far...was able to find the perfect 2017 CTS (Black on Black) that best met my requirements - although I was knowledgeable on the new model features, Joe went over the entire vehicle making sure I could maximize the vehicle's potential. Furthermore, Mr. Joe Hacker was able to speak with the management group and not only was he able to get the highest top trade allowance limit for my 2012 CTS Coupe (which btw I also purchased) at Boucher Cadillac and Joe Hacker but he worked a very nice deal for me. I would recommend Joe Hacker and Boucher Cadillac to anyone in the market for a Cadillac or any vehicle in their inventory - Joe and Boucher Cadillac make it a satisfactorily experience. More

Customer Service Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service! More

Two new Cadillac's in our driveway. Our lease on a 2014 XTS was coming to an end, as well as a 2014 Jetts TDI. During our 3 year lease of the XTS we had been given the "white glove" s Our lease on a 2014 XTS was coming to an end, as well as a 2014 Jetts TDI. During our 3 year lease of the XTS we had been given the "white glove" service treatment each and every time the car was brought in. All the service techs were amazing and if we waited for the repair our salesperson, Joe was right there to give any help. No pressure to buy another car only to answer questions if we had any. After shopping around for 2 months at different brands and dealers we decided to stay with Cadillac and Boucher of Waukesha. We just took delivery of a 2017 XT5 crossover and a 2016 CTS Car of the Year that replaced the VW Jetta. We were treated with respect, the salesperson was very helpful in finding what we wanted and the management team worked very hard to make us the best deal. I would strongly recommend to GMC to make Boucher Cadillac, GMC's Dealer of the Year. For anyone looking for another car take a really hard look at the new Cadillac's...there not like your fathers or grandfathers Cadillac. Looks, ride, comfort, safety and the latest in technology have made it to Cadillac. More

Easy Purchase Devon was professional, knowledgeable and worked with our schedule. She made this purchase easy. She found us a car that would suit our needs. The dea Devon was professional, knowledgeable and worked with our schedule. She made this purchase easy. She found us a car that would suit our needs. The dealership is welcoming and I would be happy to work with Devon again. Chris is finance was patient as we found the best option for financing. More