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Boucher Chevrolet of Waukesha
Waukesha, WI
1,918 Reviews
If you're looking for a local dealership to take care of your vehicle service needs, come to Boucher Chevrolet in Waukesha, WI. We provide the best sales and repair to Brookfield and Milwaukee, WI auto shoppers. Our ASE certified technicians will change your oil, rotate your tires or replace that old cracked windshield you've been meaning to take care of for years. You can make an appointment, see our service specials and order parts online. Milwaukee, WI Chevrolet customers can visit us today for all your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,918 reviews
January 01, 2021
Joann Blake was a pleasure to work with and made our experience easy and fun. There was no pressure to purchase and Joann answered all of our questions and was very thorough! experience easy and fun. There was no pressure to purchase and Joann answered all of our questions and was very thorough! More
by KS
Verified CustomerEmployees Worked With
December 30, 2020
I’m still shocked that my repair wasn’t covered under I’m still shocked that my repair wasn’t covered under warranty. For a $1000 bill I would also think a car wash could have been given. Tyler was great I’m still shocked that my repair wasn’t covered under warranty. For a $1000 bill I would also think a car wash could have been given. Tyler was great to work with. More
by jgugin
Employees Worked With
December 26, 2020
David Kastner was a great sales representative. He was very easy to work with and kept me informed on the status of the new vehicle I ordered. very easy to work with and kept me informed on the status of the new vehicle I ordered. More
by SUSAN1068
Employees Worked With
December 22, 2020
David Kastern is a great representative. This is the second time we have dealt with David and it is a pleasure. He was able to get us the car we needed. Thanks Dave! second time we have dealt with David and it is a pleasure. He was able to get us the car we needed. Thanks Dave! More
by JMDake
Employees Worked With
December 21, 2020
The service was done quickly; the personnel were friendly and professional and they followed safety/COVID regulations for both staff and customers. Highly satisfying experience! and professional and they followed safety/COVID regulations for both staff and customers. Highly satisfying experience! More
by HappyC
Employees Worked With
Mercedes Whalen
December 20, 2020
Diane Tompkins was great to work with and she addressed all of my questions. Diane also provided amazing customer service by providing an at home test drive and flexible scheduling for delivery of the vehi all of my questions. Diane also provided amazing customer service by providing an at home test drive and flexible scheduling for delivery of the vehicle. Throughout the purchasing process, the entire Boucher Chevrolet team offered a friendly and personalized buying experience. Thank you! More
by Rob R.
December 18, 2020
I Always feel welcome and any concerns are addressed promptly.Work done is perfomed in a timely manner. Detailed vehicle condition reports are itemized and explained thoroughly, A+ service promptly.Work done is perfomed in a timely manner. Detailed vehicle condition reports are itemized and explained thoroughly, A+ service More
by Cindy R
Employees Worked With
Mercedes Whalen
December 17, 2020
Service was excellent, prices were competitive, and done in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. More
by W9LR
Employees Worked With
Mercedes Whalen
December 14, 2020
A bad situation was made worse! Started with having to arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or my mother if I was working. I was told false information by Tyler. Was told there was only “one part” at another dealership but they refused to sell it. I was never notified when the part was received nearly THREE MONTHS later, or that the part was faulty and they needed to get another one. The only way I knew was that Chevrolet Customer Service would send me emails asking how I liked having my car back, I am a critical care paramedic, working 24 hour shifts in a pandemic. I’m exhausted and this just put additional strain on me. Now the question is, how are you going to make this up to me, or do I have to go further up? I was making car payments on a car I did not have for 4 months, because when I did finally pick it up, it had damage to the passenger side door which occurred at your dealership! And no one told me about it until I saw it! So I had to return it AGAIN for a week! I think free routine service for as long as I own this vehicle is a start! I’ll await your response, hoping you will live up to your motto “We Ride With You Every Mile”! I reached Rob Heaney at 1:50 pm on 1/19/2021. The matter was discussed, he stated he would follow up and contact me later that day. I did not hear from Mr. Heaney until 1/20/2021 at 1:44 pm at which time he left a voicemail stating he got a response the day prior from the Chevy territory manager that handles all customer relations and she has “kicked it over to their regional office”. Said they should have an answer for me “by tomorrow mid day” (which would be 1/21) and that either way he would give me a call “tomorrow around noon to 1:00 just to let you know what I have so far for you”. I did not hear back at that time and I have not heard anything further! More
by GETTEN824
