Boucher Chevrolet of Waukesha

I needed to trade in my car because I couldn't afford to pay for the repairs on it. My husband and I talked to different people about places to go in the Milwaukee area that were reliable. We heard many bad pay for the repairs on it. My husband and I talked to different people about places to go in the Milwaukee area that were reliable. We heard many bad things about Wilde Toyota but heard great reviews about Boucher Chevrolet. We were eager to make an appointment once we found a car online that we were interested in. About 2 minutes after I put in my online request through their website, I received a call from a very friendly, helpful salesman named Jacob Rapinchuk. Since we had dealt with some sketchy salesmen in the past, it was refreshing to hear from Jacob. We set up an appointment and the moment we walked in the door we knew this was the place for us! Jacob greeted us with a warm smile and hand shake and was ready to work with us! He was having a very busy night hopping between us and another couple but he managed to make time for each of us. We felt like we were the only ones there! He did everything he could to get us in a safe and reliable vehicle. Though I was very picky about what I wanted he assured me that the car I purchased was the best deal. He did not want me leaving the store without a car that had a warranty on it. Due to my car having steering issues we were adamant about driving away with a new vehicle that night. Jacob was willing to stay until way past his normal hours to make that happen for us. Although we were not able to completely finalize the loan that night, he put dealer plates on our new car and let us take it for a couple days until we came back in to finalize the loan. He was very willing to go the extra mile for us whenever we needed it! He was never pushy and never made you feel like you were just another sale to him. He genuinely cared about us and it showed! We have already recommended him to our friends and family and would be happy to deal with him in the future. If you can, request him by name! We hope you have as good of an experience with Boucher as we did! More

I was recently involved in a head on car accident. My present 2002 Acura TL was totaled. My '02 Acura TL ran like a charm I had no plans on replacing it before the accident. Jacob understood my situatio present 2002 Acura TL was totaled. My '02 Acura TL ran like a charm I had no plans on replacing it before the accident. Jacob understood my situation never did he try to push me instead he told me the take my time and he would take care of everything. The internet site was very easy to manage the carfax was there and I was able to see many pictures. It was like being there. This is the first time I picked out a car over the internet. Jacob added that personnal touch. Thank you Boucher Chev for having Jacob on your team. Pati Greenlees More

When we first arrived, the salesman came to us right away and was friendly. Thats where the good ends. We waited for at least 2 hours for them to get the paper work ready for us. As we were sitting and waiti and was friendly. Thats where the good ends. We waited for at least 2 hours for them to get the paper work ready for us. As we were sitting and waiting, we saw our salesman walk past several times with out even looking at us. Seems like once they new we were going to buy the Denali, they no longer cared we were there. It is a used truck and I know there is risk involved in buying used, but they refused to fix the ABS issue they knew about. Now it's 3 weeks later and I just had to get the vehicle towed home ( I think it's the fuel pump). I will NEVER go back there. More

My husband and I are very impressed with Boucher Chevrolet in Waukesha. We recently purchased our 5th car from them. I was very impressed with our salesman Darrell B. He was very friendly and outgoi Chevrolet in Waukesha. We recently purchased our 5th car from them. I was very impressed with our salesman Darrell B. He was very friendly and outgoing, but not pushy. We felt comfortable with him right away and being that he was so easy going, helped us to relax and therefore making it easier to find what we were looking for. While we were waiting to see Patrick in the Finance Department, we were made comfortable in the waiting area, and everyone was very friendly to us, which again made the waiting easier to do. Patrick took care of the financing part for us. He was friendly and let us know up front what was going on and what he needed from us. He explained everything to us so that we could understand the terms of the loan, and worked well with us to finish up the final paperwork so that we could take our car home that day. Our experience was that of feeling very important to them although there were many other people around looking at cars, etc. we felt that we mattered and that is how they were treating everyone, and that is what keeps us coming back. People who know what they are doing, and who keep you abreast of what is happening and who treat you as if you really matter to them, that you aren't just numbers on an invoice, but that you are real people, that is what you will find at Boucher Chevrolet Waukesha. One thing I did want to say about the Service Department is that they are really good, they know there business, they keep us informed when they are working on our vehicles, and let us know upfront what kind of cost we are looking at and we have been very satisfied with them. More

I recently purchased a new (used) vehicle from Shawn Monty. This is the second vehicle I have purchased from him in the last year, I went back because I was so impressed with the service we received th Monty. This is the second vehicle I have purchased from him in the last year, I went back because I was so impressed with the service we received the first time! In purchasing my new vehicle their were a few items that they agreed to do to the vehicle after my purchase. This is when I dealt with Ted Mansell in the service department. I was so impressed by the service I received and how prompt he handled everything. I am a customer for life because of these two individuals! Could not be happier with the service I have received at Boucher Chevy of Waukesha!!!!!! More

I've taken my car here a few times for some simple repairs, and while I was satisfied with the work, I could not get over how rude their staff was. Each time I went in, whether to drop off my car or repairs, and while I was satisfied with the work, I could not get over how rude their staff was. Each time I went in, whether to drop off my car or pick it up, I stood there waiting for way too long. At one point, I was standing right in front of two employees who were chatting about after-work plans. When I said "Excuse me," I got a look like I was rudely interrupting them. I can understand one bad day, but I've gotten this kind of attitude every time I've walked in there. Friendly customer service does not seem like it's a priority. I'm fine with the work they do, but I think I'll take my money somewhere where I'm not treated like an annoyance. More

My son worked with Julie Austin 2 years ago(at a different dealership). It was such a positive experience that when I started looking for a new car, I wanted to give my business to Julie. I knew t different dealership). It was such a positive experience that when I started looking for a new car, I wanted to give my business to Julie. I knew that Julie had been transfered to another dealarship. I called the cell number on Julie's old business card. I was very pleased to find out that Julie was still selling cars. One week after making that phone call, I drove away from Boucher Cheverolet with my 2011 Chevy Malibu. Julie listens to what you are looking for. She works hard to make you a satisfied customer. I never felt pressured into buying a car I did not want. When I need my next car, I will call Julie first. I will also recommend Julie to anyone looking for a used or new car or truck. More

The reason "Why" I would not buy from this Dealership is that they ran 5 credit reports from 5 different banks on me for a $7000.00 loan, lowering my Beacon score. Make sure you are standing t Dealership is that they ran 5 credit reports from 5 different banks on me for a $7000.00 loan, lowering my Beacon score. Make sure you are standing there in front of the computer when they run your credit. They should only need to run one report, thats it!!! They act like I was buying a house or buying a business. More

This dealer is AWFUL. All car dealers suck and we know it but this one ripped me off big time, wouldnt admit it and refused to do anything about it. Charged me regular price when car was on sale ($4000) diff but this one ripped me off big time, wouldnt admit it and refused to do anything about it. Charged me regular price when car was on sale ($4000) difference. Do not buy here. They won't help you and they lie. All of them are stupid. More

We were going to purchase a used car from Boucher. All the paper work was done and they even took all of our stuff out of our trade. At the last minute they said they could not finance the car. They wer the paper work was done and they even took all of our stuff out of our trade. At the last minute they said they could not finance the car. They were asking too much for it for what it was worth. We left there and went to Hall Mazda. We ended up buying a brand new 2008 Mazda 6 that day. I used to take my Trailblazer there for service, but I refuse to go back. I will go to Horter in Mukwonago even though it is farther. I will never go back to Boucher. They are ranked the best Chevy dealer in Waukesha because they are the only Chevy dealer in Waukesha. More