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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,070 Reviews

1,070 Reviews of Boucher Chevrolet of Waukesha - Service Center

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September 02, 2023

I was told that the part that I needed was no longer available from GMC and that they would have to get an aftermarket replacement. I was told that the service technician spent a hour looking for the pa More

by FREDO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Wozny
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Boucher Chevrolet of Waukesha responded

Fred, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Obernberger, Service Manager 262-549-1000

August 29, 2023

I have never viewed acquiring a car as a pleasurable experience. Until now. I was impressed with the way leasing and selling agent Pat McInerney gently steered me, with absolutely no pressure, to the Si More

by HELMINGUR
Recommend Dealer
Yes
Employees Worked With
Patrick Mcinerney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for choosing Boucher Chevrolet of Waukesha. Your feedback and rating mean a lot to us. We're glad Pat was able to help, and we hope to see you again!

August 29, 2023

Impeccable service and shop but the staff here is what makes the customer experience exceptional! More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 29, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 29, 2023

Keep up the good work so I continue to come back for service from your great staff More

by GKJAHNKE1021
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2023

I have been going here for years! I am happy with them. Their service is excellent. Everyone is friendly. More

by Geri Olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Cornell
Aug 25, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you, Geri, for sharing about your experience with Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon!

August 21, 2023

I had good service. It just seem to take a long time. (2 hours for an oil change, tire rotation and new battery.) More

by dcemel
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Aug 21, 2023 -

Boucher Chevrolet of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 10, 2023

They did great work and fixed the problem getting it covered by warranty. However, my car was messy and smelt when I got it back. There is brown grease handprints on the door frame and a strong nasty od More

by MIRA-1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Obernberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Cornell, Jess Hendren
August 02, 2023

Ron was very rude the two times we spoke about my traverse… after I went in and talked to my sales lady Kim she was super helpful. Got me in touch with Jim the manager who fixed the situation! More

by KIMMY0680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Boucher Chevrolet of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 26, 2023

Did a great job, finished the oil change quickly. Detected and oil leak and we are monitoring that now with a dye. Pleased with service! More

by KRISTIN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Hendren
Jul 26, 2023 -

Boucher Chevrolet of Waukesha responded

Kristin, Thank you for choosing Boucher Chevrolet of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 26, 2023

Efficient service appointment with good communication as to what maintenance is expected in coming months. More

by todd.hoytink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi
Jul 27, 2023 -

Boucher Chevrolet of Waukesha responded

Todd, Thank you for taking the time to share your feedback with us. Hadi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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