Boucher Chevrolet of Waukesha - Service Center

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lacey, and we look forward to working with you again.

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger, Service Manager 262-549-1000

JUSTIN.ASHLEY4 responded

First, I would like to say that Alec has been great to work with. The problem was completely laid out in the original review. I have had constant computer problems since the day I bought the truck. I’ve had it in several times for multiple reasons and the same issues continue to happen. Every oil change I’ve had - I have asked for these things to be looked at. The radio powers itself off and resets at least 3-4 times per week. Every time I ask your team to look at it - they say they don’t notice it or can’t replicate it. I’ve asked for a replacement radio - got nothing. The brake pad censors keep going off telling me my brake pads are low. Then it will go off telling me it’s detected new brake pads and to reset the monitor. Your service team told me my brake pads were good. They reset the computer - it came back on as soon as I left the dealership. My turbo has squeaked since the first winter I had the vehicle. Anytime I accelerate or when I turn the vehicle off it lets out a loud squeal. The turbo has been replaced. It still squeaks. My drivers side mirror has been rattling when I’m at highway speeds since I bought the truck. Your service team said they didn’t notice it and couldn’t replicate it. Until recently when it appeared to be getting worse - I was told by them that the mirror was missing internal screws. Those were supposedly ordered in September of 2022. Still haven’t received the call that the screws have arrived and my mirror can be fixed. My heat shield was defective and rattling. Still waiting on a heat shield to be replaced - was told it was ordered the first week of January. The chip in my transmission failed on a road trip back from Texas during the recent holidays. Stranding me and my family in rural Oklahoma for 5 days while we waited on a brand new transmission to be delivered and installed. Luckily I bought the warranty. As you can see, there is a laundry list of issues I have faced since becoming a Chevrolet customer. I would just like a vehicle that works. Especially after paying $50k for said vehicle.

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Gail, for choosing Boucher Chevrolet of Waukesha!

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. Samantha and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Boucher Chevrolet of Waukesha responded

Cory, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joann met your expectations. Thank you again for choosing Boucher Chevrolet of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

Boucher Chevrolet of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Obernberger, Service Manager 262-549-1000

Boucher Chevrolet of Waukesha responded

Thank you for choosing Boucher Chevrolet of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Boucher Chevrolet of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Chevrolet of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

Boucher Chevrolet of Waukesha responded

Susan, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to Joe Obernberger, Service Manager 262-549-1000 to discuss this further.

Boucher Chevrolet of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Chevrolet of Waukesha.