Boucher Chevrolet of Waukesha - Service Center

Brought my vehicle in for an oil change. I had an appointment scheduled a week prior to the scheduled day. Appointment was at 1:00, but dropped off the vehicle around 9am. Mercedes asked what time appointment scheduled a week prior to the scheduled day. Appointment was at 1:00, but dropped off the vehicle around 9am. Mercedes asked what time I would like the vehicle completed. I told her I would be back at 4 to pick it up, She said no problem. Showed up to the dealership at 4:10 and was told they hadn't started the oil change. No one took the time to call and inform me that they were running behind. Communication is key!!! More

Excellent service, performed quickly and accurately. Although this was only simple periodic maintenance everything was handled well from start to finish. I get all service for my Chevrolet from Boucher Although this was only simple periodic maintenance everything was handled well from start to finish. I get all service for my Chevrolet from Boucher Chevrolet. More

Appointment was on time, Justin checked me and was friendly. Service appointment went quicker than said. Love the waiting room, clean restroom, snacks and coffee were great! friendly. Service appointment went quicker than said. Love the waiting room, clean restroom, snacks and coffee were great! More

Courteous service representatives, clean and comfortable waiting area adjacent to the sales floor, standard services (oil change pre-scheduled, coolant system service recommended at check-in) finished withi waiting area adjacent to the sales floor, standard services (oil change pre-scheduled, coolant system service recommended at check-in) finished within estimated time frame. More

Fixed my shift problem, recommended an oil change and tire rotation, and was able to wait for the car. All work explained. Original scheduling was easy. tire rotation, and was able to wait for the car. All work explained. Original scheduling was easy. More

I have always had the most amazing customer service at all the Boucher locations . They are always friendly and have made sure I felt secure in the repair. all the Boucher locations . They are always friendly and have made sure I felt secure in the repair. More

Joseph O, worked as service advisor. Joseph felt my 2019 trans concerns, with 6000 miles and 11 months old, where a none issue. let me say, I drove countless cars and trucks over the years. The clunking in trans concerns, with 6000 miles and 11 months old, where a none issue. let me say, I drove countless cars and trucks over the years. The clunking in the trans is not normal. I don't think you should rewrite the definition of none issue or normal to suffice Chevy corp/dealership. More

Great service. Scheduling was easy. Everything explained. Car was done on time while I waited. Friendly service person. All in all a very stress free experience Car was done on time while I waited. Friendly service person. All in all a very stress free experience More

Service here continues to be excellent, appointment estimates are accurate, work needed is explained and staff is friendly polite and knowledgeable. Other dealers should be run like you. estimates are accurate, work needed is explained and staff is friendly polite and knowledgeable. Other dealers should be run like you. More

My deepest gratitude to Kevin Laundre for sticking with and solving a very unusual repair problem with my vechicle. Kept me posted through the whole process. Many thanks. Justin, in service, was very profe and solving a very unusual repair problem with my vechicle. Kept me posted through the whole process. Many thanks. Justin, in service, was very professional and helpful as well. More