Boucher Chevrolet of Waukesha - Service Center

Wasn't ready when I was told to pick it up I was notified the truck was ready and when I went to pick it up, it would barely move. Managed to get it back in front of the service door and I got I was notified the truck was ready and when I went to pick it up, it would barely move. Managed to get it back in front of the service door and I got my loaner back. I was called the next day and was told it was ready. Ron was fine and was apologetic. It wasn't his problem that the tech messed up. I have no problems with the people I dealt with. The problem "Transmission Shutter" is still there though. The transmission flush did not fix the problem. It needs a New Torque converter and GM is VERY hesitant to replace it. I have been a tried and true GM owner all my life, My mother worked for GM truck for 36 years. This truck has really made me think about my next truck........ More

Fast but not complete I brought my Traverse in for an oil change/tire rotation/and to have the remote starter looked at as the remote start is not currently turning on the I brought my Traverse in for an oil change/tire rotation/and to have the remote starter looked at as the remote start is not currently turning on the heat in the vehicle. After a 1/2 hour, Mercedes told me the vehicle was finished but they really did not investigate or look at the remote start issue and told me I would need to bring it back a different day (even though this is the reason I scheduled this appt. in the first place). What is the purpose of the remote starter if it will not turn on the heat in the winter or the a/c in the summer? I would appreciate follow up on this matter as soon as possible....thank you. More

Recalls were addresses I got a notice that my new silverado had several recalls and that I should schedule a time for service. The service department (Brian) took very good I got a notice that my new silverado had several recalls and that I should schedule a time for service. The service department (Brian) took very good care of my problems and worked with me all the way through to be sure that everything was done to my satisfaction. More

Boucher was very prompt and had our tire fixed within hours of dropping it off. Their service was exceptional! We appreciated their quick work! Thank you! hours of dropping it off. Their service was exceptional! We appreciated their quick work! Thank you! More

Service Support I have always received outstanding service support at Boucher Chevrolet. Whether it is sales or service, it has always been met with professionalism a I have always received outstanding service support at Boucher Chevrolet. Whether it is sales or service, it has always been met with professionalism and great personal service. More

About recall service appointment---prompt, friendly, effici. This is my third Equinox from Boucher Chevrolet and I have always received most satisfactory service. This last visit Tyler Wozny was my service advis This is my third Equinox from Boucher Chevrolet and I have always received most satisfactory service. This last visit Tyler Wozny was my service adviser and he explained the service required and the approximate time for the work and he was right on so there was no inconvenience. I would say the service was awesome. More

Justin and Diane is Amazing. I wanted to cry due to car issues, but Justin’s amazing customer services helped me through my troubled times. issues, but Justin’s amazing customer services helped me through my troubled times. More

Fast friendly service. Clear explanation of the issue the fix and the cost. Assisted with getting a rental. Kept me informed while the car was in thier hands fix and the cost. Assisted with getting a rental. Kept me informed while the car was in thier hands More

Timely service The service I scheduled was done in a very timely manner, and there was no pressure to do other maintenance suggestions. I asked for a price quote on The service I scheduled was done in a very timely manner, and there was no pressure to do other maintenance suggestions. I asked for a price quote on replacing a sensor and now have an idea as to the cost the next time I go in. Thank You for not pressuring me to have $900.00 worth of work done, "as long as I was there"! More

The service department employees were polite and informative Tyler was helpful to get my car's work started promptly because I had a doctor's app't later in the day and he made sure my pick up of my car went fas Tyler was helpful to get my car's work started promptly because I had a doctor's app't later in the day and he made sure my pick up of my car went fast and smoothly and I did make my app't. More