Boucher Hyundai of Janesville - Service Center

Had to reach out to service for 2017 Sonata hybrid, which had a failed engine. Service informed me of all the repairs needed, and a possibility the vehicle cannot be repaired. My plan was to purchase a used had a failed engine. Service informed me of all the repairs needed, and a possibility the vehicle cannot be repaired. My plan was to purchase a used hybrid however none could be found and I was uncomfortable with purchasing online so I talked to sales and Tim was wonderful and showing me the type of hybrid I wanted and I purchased a 2025 sonata hybrid I’m happy with the purchase. The jury is out as to whether or not the 2017 hybrid can be repaired under warranty or if it will become scrap. Jeremy in the service center was pleasant and easy to work with highly knowledgeable about the engine failure with this particular model and year. More

Told me lie after lie. Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo More

They are very accommodating. They listened to our concerns and acted on them. Very good customer service . They listened to our concerns and acted on them. Very good customer service . More

Called about a service code on my 2011 Hyundai Santa Fe, ended up getting recalls replaced. Jeremy Snow was more than Informative and honest about any questions I had as well as about the work that was done ended up getting recalls replaced. Jeremy Snow was more than Informative and honest about any questions I had as well as about the work that was done on the car. For me honesty is key when it comes to being in the know especially with some thing like your car. So I really appreciated his efforts to assure me all was well and good with my car. More

These people are amazing which is why we came here & not in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! More

They looked at my vehicle and luckily nothing was really wrong. It made me feel better about the trip we are preparing to take next week. There was a loose panel I have been complaining about to another dea wrong. It made me feel better about the trip we are preparing to take next week. There was a loose panel I have been complaining about to another dealership for almost a year now and you guys were able to find it and tighten it up in under an hour. I will only be coming to this service center from now on! More

My service was so Fast, efficient… love the videos i received about my cars health received about my cars health More

They were friendly to deal with in negotiations and once I took the car home after purchase they continued to provide great support as I discovered some minor fixable issues that they took care of I took the car home after purchase they continued to provide great support as I discovered some minor fixable issues that they took care of More

They were very timely and professional. Earl was great. Everyone was friendly and the waiting area was clean and welcoming. Earl was great. Everyone was friendly and the waiting area was clean and welcoming. More

Very clean and comfortable waiting area. I was kept informed of work being done on my vehicle. Very nice people in all departments. I was kept informed of work being done on my vehicle. Very nice people in all departments. More