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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
538 Reviews

538 Reviews of Boucher Hyundai of Janesville - Service Center

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April 28, 2025

Very responsive to my call and request to meet 2 hours away from dealership to view to buy!!! More

by Jsaccoman8
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Cartwright
Apr 28, 2025 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, we look forward to having you as a valued customer for many years to come! Ross Cartwright Service Manager 608-750-1200

April 25, 2025

I enjoyed the visits I made to this dealership. My salesman Zach was a pleasure to work with and held himself in a professional manner. All the inner departments (sales, finance, vehicle prep/ser More

by TODD
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Sederstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Botten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Todd, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

April 24, 2025

Had to reach out to service for 2017 Sonata hybrid, which had a failed engine. Service informed me of all the repairs needed, and a possibility the vehicle cannot be repaired. My plan was to purchase a used More

by Go green,green
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Linton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Snow
Apr 24, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

April 24, 2025

Very good experience with sales. A little less with finance as they did not originally show us all warranty deductible information until we inquired. More

by Orchids414
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 24, 2025 -

Boucher Hyundai of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

April 19, 2025

Told me lie after lie. Had to move my unfixed car to a different mechanic. May not buy anouther hyundai after this ecperience and ill need a new car in the next 6 mo More

by Eheling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Snow
Apr 22, 2025 -

Boucher Hyundai of Janesville responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ross Cartwright Service Manager 608-750-1200

April 03, 2025

They are very accommodating. They listened to our concerns and acted on them. Very good customer service . More

by MARTYPORTER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
Apr 03, 2025 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ross Cartwright Service Manager 608-750-1200

April 01, 2025

Called about a service code on my 2011 Hyundai Santa Fe, ended up getting recalls replaced. Jeremy Snow was more than Informative and honest about any questions I had as well as about the work that was done More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
Apr 02, 2025 -

Boucher Hyundai of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Janesville! Ross Cartwright Service Manager 608-750-1200

March 30, 2025

These people are amazing which is why we came here & not in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! More

by DSPROSISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Snow
Mar 30, 2025 -

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

March 15, 2025

They looked at my vehicle and luckily nothing was really wrong. It made me feel better about the trip we are preparing to take next week. There was a loose panel I have been complaining about to another dea More

by cchesshir89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Snow
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ross Cartwright Service Manager 608-750-1200

March 14, 2025

My service was so Fast, efficient… love the videos i received about my cars health More

by SHANNONREIDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hanthorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Boucher Hyundai of Janesville responded

Thank you, Shannon, for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

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