Cory Botten

I sat there for an hour for a recall which I understand. Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! Another two hours so they could figure out a key fob issue. They discovered they needed a part, again after I sat there for a total of three hours!! They said they would contact me the following week after the part arrived. I hadn’t heard anything by 3:00 Thursday afternoon so I called. They said the part was in and they scheduled an appointment for the following Monday morning. That day, I sat there for another two hours before they came to tell me they needed more time! They took me home and picked me up at the end of the day. So I had no vehicle the entire day. I specifically asked them to please not wash the car as I had just detailed it myself. They washed it. There was a screw on the drivers side floor mat which is never a good sign! Also, there was a wiring harness hanging down near the steering column! I tucked it back up. Also, I really enjoyed cleaning all the scuff marks the tech left on the door kick panel. On top of that, I received another recall letter today. I pray it’s just an update that I can do as I have no desire to spend another second at this dealership until the next oil change. This is not a good beginning to the customer - dealer relationship. The vehicle is driven by my wife and has approximately 13,000 miles on it! At this point, we are almost looking forward to when it gets 99,000 so we can sell it just so neither of us have to deal with that dealership. We understand that it’s a new dealership, however, come on it’s been 10 months. Not like it’s new to Janesville. Sincerely, Gregg Tatge More

by Gregg Tatge Verified Customer Verified Customer

Report | Print

Poor communication, misleading charges, and disappointing transparency. My experience left me feeling misled and unable to trust the dealership’s sales process. transparency. My experience left me feeling misled and unable to trust the dealership’s sales process. More

by strlv15 Verified Customer Verified Customer

Report | Print

Everyone is incredibly nice and helpful. They listened to my questions and made everything super clear. They listened to my questions and made everything super clear. More

by SARAUER.E8 Verified Customer Verified Customer

Report | Print

Wonderful experience! Fantastic customer service, Tim specifically. He was kind, patient helpful and listened carefully. Excellent selection of vehicles. It was a plea Fantastic customer service, Tim specifically. He was kind, patient helpful and listened carefully. Excellent selection of vehicles. It was a pleasurable experience all around. Thank you. Brad Weisinger. More

by BSWEISINGER Verified Customer Verified Customer

Report | Print

The people there were very knowledge able and we're able to answer any and all questions without saying let me look that up. Everyone there were very polite asking if I needed anything offering to get coffe to answer any and all questions without saying let me look that up. Everyone there were very polite asking if I needed anything offering to get coffee or something to drink overall you couldn't find a better place to go buy a vehicle thanks to everyone there for helping me surprise my wife thanks again. George More

by SMAZ18 Verified Customer Verified Customer

Report | Print

Jeremiah was outstanding and didn’t waste my time. Very professional and experienced and made the transaction easy. Very professional and experienced and made the transaction easy. More

by DALESTINTON Verified Customer Verified Customer

Report | Print

Because I had to travel almost 2 hours to purchase my vehicle, the team from sales to finance made my purchasing experience efficient and time savings. I spent less than 2 hours at the dealer and was on vehicle, the team from sales to finance made my purchasing experience efficient and time savings. I spent less than 2 hours at the dealer and was on my way home. More

by CALEBYAJ Verified Customer Verified Customer

Report | Print

Daejin Shepherd did a great job in selling the vehicle. He processed all the paperwork, had us drive the car and he explained things as we were driving, he went through the vehicle back at the dealership w He processed all the paperwork, had us drive the car and he explained things as we were driving, he went through the vehicle back at the dealership with the various computer items and was very pleasant and patient during the entire process. Bernie Rivers More

Report | Print

Elle Fanning was an excellent salesperson. Pleasan people there. Easy to work with all personal. Pleasan people there. Easy to work with all personal. More

by nanad60 Verified Customer Verified Customer

Report | Print

I was forced into buying a new car & not excited about it at all. My experience with Elly & the crew was a delight. I told them I was busy, it is cold & I really hadn’t wrapped my head around the whole pro at all. My experience with Elly & the crew was a delight. I told them I was busy, it is cold & I really hadn’t wrapped my head around the whole process. They respected my time & I didn’t experience the back & forth xx. Thank you again! More

by Masond79 Verified Customer Verified Customer

Report | Print