Boucher Hyundai of Waukesha

My wife and I were new car shopping and had pretty much decided on looking for a Hyundai Sonata. My cousin had just leased a new car from Matt Mueller at Boucher Hyundai of Waukesha and highly recommended decided on looking for a Hyundai Sonata. My cousin had just leased a new car from Matt Mueller at Boucher Hyundai of Waukesha and highly recommended them. We called Matt and made an appointment for the next morning. He said he'd have a demo waiting for us when we arrived. At the time of our arrival both the car and Matt were waiting for us. After a few minutes of conversation for Matt to understand what in a car was important to us, we took the test drive during which Matt explained some of the cars features and how to operate them. Upon our return to the dealership he searched their inventory to find a car in a color she preferred. He did find one at their Janesville dealership and had it brought to Waukesha for us to see. Since the car was exactly what we wanted we did the paperwork which was was accomplished in a minimum amount of time thanks to Financial Services Manager Jake Knight's efficiency. In short everyone we dealt with were friendly, efficient and professional. I look forward to taking the car in for its first service to see if their service department is as competent and efficient as the sales department. JLM More

Our 2013 Hyundai Sante Fe was towed to their facility due to it not working while stopped in traffic. It was diagnosed as a faulty fuel pump. It took over 5 weeks to get a replacement part. We were told the to it not working while stopped in traffic. It was diagnosed as a faulty fuel pump. It took over 5 weeks to get a replacement part. We were told the issue was the pump was on back order from Hyundai. Understandable in these weird times... My low rating was is for the lack of communication we received regarding the part. Dan Doble initially told us 2 weeks for the part. 2 weeks go by and we receive no telephone call. We had to call to find out what the status is. Told another 2 weeks before the part is going to come in. 2 weeks come and go and once again, no call from Boucher about the part. We had to call again to find out what the status was. We finally started dealing with John Diez, who stated he would be the point person regarding our vehicle. I voiced my concerns with John about the lack of communication and was assured I would be contacted regarding the part. Told another week before the part would be in. The date given comes and goes and no call from John. I called the next day, with John stating he would check on the part. Told the part would be arriving in 2 days. Part finally comes in, with John contacting me the repair is completed. He was kind enough to reduce our bill due to the issues, which I appreciated. More

Dan was extremely helpful and informative in a stressful situation. I unfortunately did not get to meet him he was out for the afternoon when I picked up the car. The only disappointing part was the young g situation. I unfortunately did not get to meet him he was out for the afternoon when I picked up the car. The only disappointing part was the young gentleman I worked with was unable to confirm what work was completed and when we paid they said that we would be taken to the car but the young gentleman said that it was out front and we had to find an employee leaving to help us locate the car which was behind the building More

If it wasn't for Chris B. the internet sales manager I would of not done business with them. Brad V. only cared about the transaction vs building a relationship. The person who did our paperwork was "ok". would of not done business with them. Brad V. only cared about the transaction vs building a relationship. The person who did our paperwork was "ok". To be fair I'm used to the service I've received at Lake Chevrolet (Braeger) The car is great, the price is fair and I left happy all thanks to Chris B. More

Everything was very well done. Got the help we needed. If we need anything else we will not hesitate to stop in again. Enjoying our new car. we need anything else we will not hesitate to stop in again. Enjoying our new car. More

An incredible experience!! I couldn’t ask for a better experience in purchasing a new car. I would highly recommend Boucher Hyundai to any of my friends and family! experience in purchasing a new car. I would highly recommend Boucher Hyundai to any of my friends and family! More

Fawn was super helpful. We were able to get everything sorted out and situated in a clear, efficient manner. sorted out and situated in a clear, efficient manner. More

Alex is very knowledgeable and went out of his way to respond to any questions we asked. He was patient and brought in other staff along the process to help us as we decided on a vehicle and the various respond to any questions we asked. He was patient and brought in other staff along the process to help us as we decided on a vehicle and the various options. Great sales team!! More

Was not told about $140 diagnosis when booking the appointment. appointment. More

Really appreciated everyone's positive attitude and overall friendliness. Tommy really made the whole process very smooth. He was great about checking in while I was waiting on different pieces of the overall friendliness. Tommy really made the whole process very smooth. He was great about checking in while I was waiting on different pieces of the process. More