Boucher Hyundai of Waukesha

Engine rebuild Kept me informed of progress with my car. Car was there for 5 weeks. I was given a rental at no cost. Hyundai paid for the engine rebuild Kept me informed of progress with my car. Car was there for 5 weeks. I was given a rental at no cost. Hyundai paid for the engine rebuild More

Oil change Service is great... although a little over an hour was a little long for an oil change. Would recommend to others. Waiting area is very nice. Service is great... although a little over an hour was a little long for an oil change. Would recommend to others. Waiting area is very nice. More

Recall of computer I Pulled into the service bay. I got out of my car. I ended up just standing there because I had no clue where i was supposed to go. Finally someone t I Pulled into the service bay. I got out of my car. I ended up just standing there because I had no clue where i was supposed to go. Finally someone told me where to go and wait for someone to help me. When I finally got assistance, the woman was helpful and explained everything to me. I went to the waiting area, which was very clean and comfortable. When my car was finished, the gentleman who called my name and put the papers on the window sill. He didn’t talk to me about my car and didn’t tell me if anything else needed attention. I was told in the service bay that they would do a complete check of my car. I would have appreciated if he had just a minute or two of his time to know if they found anything else that needed attention or told me everything was good. More

Routine Maintenance I Had an appointment for my first oil change on my new Kona. So far so good! Everyone I was in contact with cwas kind and courteous and took the ti I Had an appointment for my first oil change on my new Kona. So far so good! Everyone I was in contact with cwas kind and courteous and took the time to answer any of the questions I had. I am a previous Arrow Hyundai Customer and have been for the past almost 20 years and was very satisfied there however they are no longer doing business. I was referred to Boucher and so far I am very pleased. More

Oil change Communicated well and answered questions with professionalism. Promptly followed through with service. When additional read each was need, followed Communicated well and answered questions with professionalism. Promptly followed through with service. When additional read each was need, followed through and provided satisfactory responses. A pleasure to work with More

Oil change and tire rotation On time and no hassle. My car was also washed which was not discussed so that was nice. I’ll be back again for more service. On time and no hassle. My car was also washed which was not discussed so that was nice. I’ll be back again for more service. More

Friendly Brad understood both my wants and my needs. I’m very happy that we were able to work out a deal for both of us. He has such a nice personality.....I Brad understood both my wants and my needs. I’m very happy that we were able to work out a deal for both of us. He has such a nice personality.....I enjoyed working with him both times I was there. The only negative is that they keep that sales floor room way too cold! More

A/C service turned into REAR BRAKES I have given a # 5 because I was and am highly satisfied with the service department! Wasn't happy about having to get NEW BRAKES ON THE REARS. Such I have given a # 5 because I was and am highly satisfied with the service department! Wasn't happy about having to get NEW BRAKES ON THE REARS. Such is life owning a fairly new car in pretty good condition.>> More

Good, but room for improvement It doesn't happen very often, but I purchased two vehicles in less than two weeks. I saw first hand how things are done in two different dealerships. It doesn't happen very often, but I purchased two vehicles in less than two weeks. I saw first hand how things are done in two different dealerships. After seeing both, the first red flag for Boucher Hyundai, is that it was made very clear to me that anything other than 5 stars (Excellent) is considered a failure. You are never going to truly achieve greatness when you create an environment where people worry more about getting a box checked than they do about doing the right thing, and treating people respectfully. Don't get me wrong, you folks did ok, but you are not going to truly achieve greatness with this approach. I'm giving my sales person 5 stars because I believe she did the best she could in this environment. She is a sharp individual, and she is and will continue to do good work. Personally, I think she would truly flourish if she was in a better dealership, that was not overly concerned about their reviews. More

Amazing Chris helped us and was amazing. 5 percent of the service we got here beats any percent service from any other dealer we saw. Go see Chris! Chris helped us and was amazing. 5 percent of the service we got here beats any percent service from any other dealer we saw. Go see Chris! More