Boucher Hyundai of Waukesha

Horrid You folks appear to be incompetent- 3 weeks and two visits to fix a warning light message (if it is really fixed this time) Your technician is a failu You folks appear to be incompetent- 3 weeks and two visits to fix a warning light message (if it is really fixed this time) Your technician is a failure More

2019 Tuscan They got me what I wanted for the price I needed! They were kind in making sure I was taken care of. I buy all my cars from them! They got me what I wanted for the price I needed! They were kind in making sure I was taken care of. I buy all my cars from them! More

I love my new (used) Jeep! Brad was awesome and made our car shopping experience pretty chill. He was super friendly and personal. He made sure he knew exactly what we wanted. W Brad was awesome and made our car shopping experience pretty chill. He was super friendly and personal. He made sure he knew exactly what we wanted. We bought the 2nd car we test drove! More

Very professional handling of my purchase of a Kona. Alex listened to my needs and was able to come up with the best solutions. He helped me through the purchasing process and then showed me all of the Alex listened to my needs and was able to come up with the best solutions. He helped me through the purchasing process and then showed me all of the options on my new Kona. I will recommend him and Boucher Hyundai to my friends. More

Software update. Recall for software update was performed and a multi-inspection. I elected to wait for the service to be performed on my vehicle which was to take app Recall for software update was performed and a multi-inspection. I elected to wait for the service to be performed on my vehicle which was to take approve hour. More

Always excellent service! As always, the team at Boucher took care of my car efficiently, and provided me with information along the way so that I could make informed decisions As always, the team at Boucher took care of my car efficiently, and provided me with information along the way so that I could make informed decisions. More

Very helpful The service team was very helpful on getting my car fixed. They even got it done early and after the work was done have had no problems I would recomm The service team was very helpful on getting my car fixed. They even got it done early and after the work was done have had no problems I would recommend them any time More

Do what you say you are going to do Good points-Making the deal was the normal couple of hours. Everyone was nice and accommodating. The finance man was thorough. Not so good points-I go Good points-Making the deal was the normal couple of hours. Everyone was nice and accommodating. The finance man was thorough. Not so good points-I got the loan through my credit union picked up the check immediately and brought it to dealership first thing Tuesday morning. I was told I delivery of my vehicle would take 2-3 business days once check cleared. I waited to hear but did not receive a phone call. I called my credit union Thursday, check didn’t clear yet. Called dealership, asked what was going on, said they would call back right away. Didn’t. I called 2 hours later and was told still looking into it would be called first thing Friday morning. Friday morning, no phone call. I called my credit union again, check didn’t clear. Called dealership, said they would check and call right back. 3 hours later no call I called again. Said check was deposited either Thursday night or Friday morning. Said the would call first thing Saturday morning to see if check cleared. Saturday morning, no call. I called credit union to verify if check cleared, it did clear. Called dealership told them check cleared and I wanted to pick up my car. Said they would have to check and verify and would call back right away. 3 hours later no call. I called again, said good news check cleared I could pick up my car. It had to be detailed. I asked if 1pm is ok to pick up he said yes between 12:30 and 1. Got to dealership at 12:20. Car wasn’t in garage to detail. I was told it would be about 30 minutes. I had no problem with that. 2 1/2 hours later car was finished. During that time they checked twice to see what was going on. I guess they ran out of a solution to get the tape off of the outside of vehicle. Salesman wales me to my car and I left. I left because I was exhausted after having to be up for work at 1:30am. I did not want to stay any longer but it I thought I would have a walk through inspection and go over everything about my car. That wasn’t offered. I left with my new car Saturday afternoon. Manager called Monday and said he was following up because my salesman was concerned I was waiting so long for the car to get detailed. He asked how everything else went and I mentioned I felt I had to do all of the work and follow up after I signed my paperwork Tuesday which I consider poor customer service. The manager told me for the unsatisfactory service how could he make the situation better and offered me $100-$200 worth of gas cards if I would come back and go over my new car with someone. I said sure I would do it for $200 worth of gas cards and set up to come in the next day Tuesday morning. The manager wasn’t there Tuesday. It the salesman went through the car with me. Said he had to call the manager to find confirm what he offered me to come back in. He handed me $100 worth of fuel cards and I told him he agreed on $200. I was told that was all they had. So, I do not like to be misled and 50% of the time that is how I felt. The transaction in the. Whining was normal and smooth up until I signed my paperwork. Again, staff was nice. I am upset because when you tell me you are going to do something, Do It! More

I go out of my way to take my car to Boucher. Boucher takes the time to answer questions and treat me like a values customer. Making service appointments is simple and mist important for me, I can Boucher takes the time to answer questions and treat me like a values customer. Making service appointments is simple and mist important for me, I can get a loaner to make it to work and back. More

Review of car purchase We had a great experience, everyone worked with us and explained everything in great detail. Dan Clikeman went over all the information that we were We had a great experience, everyone worked with us and explained everything in great detail. Dan Clikeman went over all the information that we were interested and explained everything fully. John Schafman More